GE HealthCare
Operations Support Specialist - Manhattan, NY / Hybrid
GE HealthCare, New York, New York, us, 10261
Operations Support Specialist - Manhattan, NY / On-Site
GE HealthCare invites you to apply for the Operations Support Specialist role in Manhattan, NY, on-site.
Job Description Summary At GE Healthcare, our machines, software, solutions, services, and people make a genuine difference to medical professionals and patients worldwide. We never lose sight of what healthcare really needs—the human touch.
Key Responsibilities
Act as the primary liaison for EnCompass and D&D services, ensuring smooth communication and service delivery.
Conduct regular rounds in patient care areas to build strong relationships with nursing staff and gather feedback on service performance.
Manage service requests efficiently, including timely procurement of GEHC/SRHS purchase orders for repairs requiring cost estimates.
Support the Biomed Team by coordinating procurement and tracking of parts, supplies, and third-party services.
Ensure accurate and prompt closure of service requests in the CMMS, including documentation of Field Service Reports (FSRs) from partner vendors.
Oversee the return of repaired devices to appropriate departments and maintain clear communication throughout the repair process.
Drive overall execution of GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts.
Responsible for timely and accurate billing of customers for contract and non‑contract services.
Work within Legacy and Support Central to manage and complete all work.
Handle all types of work submitted into the department whether multi‑vendor or core GE product‑based offerings.
Maintain install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process‑related issues.
Effectively manage and prioritize various projects with minimal supervision.
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
Complete all planned Quality & Compliance training within defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Knowledge and understanding of Global Privacy and Anti‑Competition Policies (including GE HealthCare HIPAA Guidelines, NEMA Regulations, etc.) and operate within them.
Knowledge and understanding of Environmental Health Policies (including GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them.
Ownership of contract entry quality to ensure accuracy, configuration integrity, and that all requirements are tied to documented customer inputs.
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Required Qualifications
Associate degree and minimum 1 year of customer service experience; or a high school diploma/GED and a minimum 5 years of customer service experience.
Ability to communicate using local language.
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and meet deadlines and commitments.
Legal authorization to work in the U.S. is required. No visa sponsorship.
Desired Qualifications
High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel).
Extensive experience working with Microsoft Excel.
Salary & Benefits The pay range for this position is $63,360.00–$95,040.00 annually. The specific compensation offered may vary. Employees may be eligible for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives. Benefits include medical, dental, vision, paid time off, a 401(k) plan with employee and company contributions, life, disability, accident insurance, and tuition reimbursement.
Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
Equal Opportunity Employment GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID‑19, some customers have vaccination mandates that may apply to certain employees.
Relocation Assistance —No
Seniority Level Associate
Employment Type Full-time
Job Function Information Technology
Industry Hospitals and Health Care
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Job Description Summary At GE Healthcare, our machines, software, solutions, services, and people make a genuine difference to medical professionals and patients worldwide. We never lose sight of what healthcare really needs—the human touch.
Key Responsibilities
Act as the primary liaison for EnCompass and D&D services, ensuring smooth communication and service delivery.
Conduct regular rounds in patient care areas to build strong relationships with nursing staff and gather feedback on service performance.
Manage service requests efficiently, including timely procurement of GEHC/SRHS purchase orders for repairs requiring cost estimates.
Support the Biomed Team by coordinating procurement and tracking of parts, supplies, and third-party services.
Ensure accurate and prompt closure of service requests in the CMMS, including documentation of Field Service Reports (FSRs) from partner vendors.
Oversee the return of repaired devices to appropriate departments and maintain clear communication throughout the repair process.
Drive overall execution of GEHC customer service contract loading into all applicable processes including additions, deletions, and modifications to existing contracts.
Responsible for timely and accurate billing of customers for contract and non‑contract services.
Work within Legacy and Support Central to manage and complete all work.
Handle all types of work submitted into the department whether multi‑vendor or core GE product‑based offerings.
Maintain install database accuracy by supporting field team and external customers via phone and email.
Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process‑related issues.
Effectively manage and prioritize various projects with minimal supervision.
Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
Complete all planned Quality & Compliance training within defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Knowledge and understanding of Global Privacy and Anti‑Competition Policies (including GE HealthCare HIPAA Guidelines, NEMA Regulations, etc.) and operate within them.
Knowledge and understanding of Environmental Health Policies (including GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them.
Ownership of contract entry quality to ensure accuracy, configuration integrity, and that all requirements are tied to documented customer inputs.
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System.
Required Qualifications
Associate degree and minimum 1 year of customer service experience; or a high school diploma/GED and a minimum 5 years of customer service experience.
Ability to communicate using local language.
Strong focus on customer care and satisfaction.
Demonstrated ability to work under pressure and meet deadlines and commitments.
Legal authorization to work in the U.S. is required. No visa sponsorship.
Desired Qualifications
High proficiency in Microsoft Office Suite products (e.g., Word, Outlook, Excel).
Extensive experience working with Microsoft Excel.
Salary & Benefits The pay range for this position is $63,360.00–$95,040.00 annually. The specific compensation offered may vary. Employees may be eligible for performance‑based incentive compensation, including cash bonuses and/or long‑term incentives. Benefits include medical, dental, vision, paid time off, a 401(k) plan with employee and company contributions, life, disability, accident insurance, and tuition reimbursement.
Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation.
Equal Opportunity Employment GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID‑19, some customers have vaccination mandates that may apply to certain employees.
Relocation Assistance —No
Seniority Level Associate
Employment Type Full-time
Job Function Information Technology
Industry Hospitals and Health Care
#J-18808-Ljbffr