TruGreen
Branch Operations Manager – Job Description
Location: 16112 Business Parkway, Hagerstown, Maryland 21740
A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the branch and the organization.
Operational Management Oversee daily branch execution and operations, ensuring timely and quality service delivery. Provide a safe workplace with ongoing training and adherence to company policies. Prepare composite reports from subordinate reports. Translate district-level goals into daily priorities, ensuring alignment and focus. Supervise technician teams and resolve local issues. Lead daily huddles to surface field-level issues and reinforce coaching provided by the District Manager.
Staff Management Manage and lead branch staff, including hiring, training, performance evaluations, and development. Recruit, interview, and select personnel to efficiently staff the service function. Evaluate performance, recommend salary adjustments, and administer disciplinary actions consistent with company policy. Plan and conduct new hire and ongoing training in customer service, technical skills, safety policies, and procedures.
Customer Service Serve as the face of the branch, ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues. Ensure branch-level processes enable positive customer relationships, and that employees engage customers appropriately. Coach and develop lawn specialists and trainees. Work with other managers to reduce customer cancellations. Set customer context for the team and assist in preparing required materials and presentations.
Compliance Ensure adherence to company policies and federal, state, and local regulations. Monitor and ensure proper licensing of production staff.
Financial Management Manage budgets, forecasts, and financial performance metrics for the branch.
Performance Analysis Analyze operational data to identify trends, challenges, and opportunities for improvement.
Strategic Implementation Develop and implement operational strategies to drive efficiency and optimize branch performance.
Team Leadership Foster a positive branch culture, promote employee engagement, and drive team success. Monitor and positively impact Associate Engagement and Culture Initiatives.
Process Improvement Identify and recommend process improvements to enhance efficiency and profitability. Examine associate work for accuracy, neatness, and conformance to best practices, company policies, and procedures.
Competencies
Leadership and Management: Strong leadership skills to effectively manage and motivate a team.
Operational Expertise: Thorough understanding of branch operations and business processes.
Customer Service: Excellent customer service skills and commitment to a positive customer experience.
Communication Skills: Strong verbal and written communication skills.
Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
Financial Acumen: Understanding of financial management principles and budgeting.
Problem-Solving: Ability to identify and resolve operational issues and challenges.
Compliance Knowledge: Familiarity with relevant regulations and compliance requirements.
Adaptability: Ability to adapt to changing business needs and implement new strategies.
Education and Experience Requirements
Associate’s degree in a related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services, or an equivalent combination of education and experience.
Two or more years of supervisory/management experience.
Valid, permanent driver’s license from state of residence.
Must be 21 years of age by date of hire.
Additional Leadership and Team Management
Guide, mentor, and inspire branch associates and Service Managers to achieve goals and foster a culture of success.
Recruit talented individuals and promote a positive work environment.
Operational Excellence
Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality.
Utilize systems and tools to optimize operations and track performance.
Ensure adherence to company policies, industry regulations, and mitigate potential risks.
Customer Service Focus
Ensure associates and managers provide a positive customer experience, resolve issues promptly, and drive retention.
Use feedback to personalize service and product offerings.
Strategic Thinking and Decision Making
Set clear objectives and define measurable goals for the branch.
Analyze operational and financial data to identify trends and inform strategic decisions.
Respond to market, industry, and customer changes and overcome challenges.
Communication and Interpersonal Skills
Effectively convey objectives and strategies, provide feedback, and create a collaborative work environment.
Address conflicts promptly and professionally to maintain positive relationships.
Foster strong relationships with associates, ops leadership, and customers.
Key Metrics
Service completion rate
On‑time service rate
Branch NPS
Daily route efficiency
Safety and compliance metrics
Financial Targets
Meet daily revenue goals
Minimize service rework
Reduce overtime
Daily productivity metrics (e.g., stops per hour)
Key Capabilities
Team management and scheduling optimization
Frontline leadership
Service quality control
Issue resolution
Decision Rights
Owns daily schedules, technician dispatching, and local team assignments.
Minor purchases.
Influences
Branch hiring recommendations.
Input on customer satisfaction programs.
Local marketing activities and process improvements.
Ability to speak, read and write fluently in English is required.
You must be physically located in the United States while performing this job.
Veteran Commitment TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Range $75,217 – $125,360 per annum
Benefits include Medical/Dental/Vision insurance, company-matching 401(k), and additional perks.
Equal Opportunity Statement TruGreen is committed to diversity and inclusion. We encourage diverse candidates to apply. We are an Equal Opportunity/Affirmative Action Employer—Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Additional Information Pay range is based on qualifications necessary for the position, including experience, training, and other considerations permitted by law. Most candidates will start in the bottom half of the pay range.
Salary Disclosure To view our disclaimer, visit https://trugreenjobs.com/us/en/disclaimer
#J-18808-Ljbffr
A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the branch and the organization.
Operational Management Oversee daily branch execution and operations, ensuring timely and quality service delivery. Provide a safe workplace with ongoing training and adherence to company policies. Prepare composite reports from subordinate reports. Translate district-level goals into daily priorities, ensuring alignment and focus. Supervise technician teams and resolve local issues. Lead daily huddles to surface field-level issues and reinforce coaching provided by the District Manager.
Staff Management Manage and lead branch staff, including hiring, training, performance evaluations, and development. Recruit, interview, and select personnel to efficiently staff the service function. Evaluate performance, recommend salary adjustments, and administer disciplinary actions consistent with company policy. Plan and conduct new hire and ongoing training in customer service, technical skills, safety policies, and procedures.
Customer Service Serve as the face of the branch, ensuring high levels of customer satisfaction through efficient service delivery and addressing customer inquiries and issues. Ensure branch-level processes enable positive customer relationships, and that employees engage customers appropriately. Coach and develop lawn specialists and trainees. Work with other managers to reduce customer cancellations. Set customer context for the team and assist in preparing required materials and presentations.
Compliance Ensure adherence to company policies and federal, state, and local regulations. Monitor and ensure proper licensing of production staff.
Financial Management Manage budgets, forecasts, and financial performance metrics for the branch.
Performance Analysis Analyze operational data to identify trends, challenges, and opportunities for improvement.
Strategic Implementation Develop and implement operational strategies to drive efficiency and optimize branch performance.
Team Leadership Foster a positive branch culture, promote employee engagement, and drive team success. Monitor and positively impact Associate Engagement and Culture Initiatives.
Process Improvement Identify and recommend process improvements to enhance efficiency and profitability. Examine associate work for accuracy, neatness, and conformance to best practices, company policies, and procedures.
Competencies
Leadership and Management: Strong leadership skills to effectively manage and motivate a team.
Operational Expertise: Thorough understanding of branch operations and business processes.
Customer Service: Excellent customer service skills and commitment to a positive customer experience.
Communication Skills: Strong verbal and written communication skills.
Analytical Skills: Ability to analyze data, identify trends, and make data-driven decisions.
Financial Acumen: Understanding of financial management principles and budgeting.
Problem-Solving: Ability to identify and resolve operational issues and challenges.
Compliance Knowledge: Familiarity with relevant regulations and compliance requirements.
Adaptability: Ability to adapt to changing business needs and implement new strategies.
Education and Experience Requirements
Associate’s degree in a related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services, or an equivalent combination of education and experience.
Two or more years of supervisory/management experience.
Valid, permanent driver’s license from state of residence.
Must be 21 years of age by date of hire.
Additional Leadership and Team Management
Guide, mentor, and inspire branch associates and Service Managers to achieve goals and foster a culture of success.
Recruit talented individuals and promote a positive work environment.
Operational Excellence
Identify and eliminate inefficiencies and bottlenecks in workflows to improve productivity and quality.
Utilize systems and tools to optimize operations and track performance.
Ensure adherence to company policies, industry regulations, and mitigate potential risks.
Customer Service Focus
Ensure associates and managers provide a positive customer experience, resolve issues promptly, and drive retention.
Use feedback to personalize service and product offerings.
Strategic Thinking and Decision Making
Set clear objectives and define measurable goals for the branch.
Analyze operational and financial data to identify trends and inform strategic decisions.
Respond to market, industry, and customer changes and overcome challenges.
Communication and Interpersonal Skills
Effectively convey objectives and strategies, provide feedback, and create a collaborative work environment.
Address conflicts promptly and professionally to maintain positive relationships.
Foster strong relationships with associates, ops leadership, and customers.
Key Metrics
Service completion rate
On‑time service rate
Branch NPS
Daily route efficiency
Safety and compliance metrics
Financial Targets
Meet daily revenue goals
Minimize service rework
Reduce overtime
Daily productivity metrics (e.g., stops per hour)
Key Capabilities
Team management and scheduling optimization
Frontline leadership
Service quality control
Issue resolution
Decision Rights
Owns daily schedules, technician dispatching, and local team assignments.
Minor purchases.
Influences
Branch hiring recommendations.
Input on customer satisfaction programs.
Local marketing activities and process improvements.
Ability to speak, read and write fluently in English is required.
You must be physically located in the United States while performing this job.
Veteran Commitment TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.
Pay Range $75,217 – $125,360 per annum
Benefits include Medical/Dental/Vision insurance, company-matching 401(k), and additional perks.
Equal Opportunity Statement TruGreen is committed to diversity and inclusion. We encourage diverse candidates to apply. We are an Equal Opportunity/Affirmative Action Employer—Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Additional Information Pay range is based on qualifications necessary for the position, including experience, training, and other considerations permitted by law. Most candidates will start in the bottom half of the pay range.
Salary Disclosure To view our disclaimer, visit https://trugreenjobs.com/us/en/disclaimer
#J-18808-Ljbffr