Ryan Specialty
Position Summary
The ideal candidate has a strong insurance background and excellent management skills and is seeking a career in a rapidly expanding company that provides targeted capital investments in talent and companies. The Underwriting Operations Supervisor will be responsible for managing the personnel and activities of one of our policy operations teams and driving continual process improvement and innovation. Additionally, they will supervise a team of Underwriting Technical Assistants under the strategic direction of their relevant Operations Manager.
What will your job entail? Job Responsibilities:
Manager the workflow for the assigned team or line of business.
Monitor productivity volume, service standards and accuracy for their staff and the business that they support.
Assist in driving process improvement and innovation efforts to continually improve our services for the businesses that we support.
Hold team accountable to ensure emails and tasks are handled in a timely manner according to the workflow schedule.
Provide direction and support for complicated tasks and requests.
Communicate effectively with management, underwriters, and brokers to secure the information necessary to accurately process the business.
Provide timely and efficient service to all internal and external customers, including underwriters and brokers.
Mentor and train staff and drive performance management and staff development efforts.
Create and distribute routine and ad-hoc reports as assigned.
Participate in or handle special projects, as needed.
Collaborate with resources across the organization to pursue continual process optimization.
Work Experience and Education
Bachelor of Arts or Bachelor of Science degree preferred.
5+ years of experience in an operations environment, insurance experience and experience with business systems and applications preferred. Commercial insurance experience preferred.
Strong knowledge of the Property & Casualty insurance industry as well as insurance terminology and the commercial insurance policy lifecycle.
Intermediate to advanced MS Office Excel and Word skills required.
SQL knowledge a plus.
Experience managing staff and workflow in a fast‑paced business environment.
Excellent verbal and written communication skills.
Attention to detail, accuracy, and data integrity.
Strong organizational and time management skills.
Ability to maintain standards of quality and quantity of output as established by management.
Desire and drive to foster teamwork in a collaborative environment.
Ability to work well within a team and to continually learn in a fast‑paced environment.
Licenses & Certifications Chartered Property Casualty Underwriter (CPCU), Associate in Commercial Underwriting (ACU), Associate in Personal Insurance (API) or Registered Professional Liability Underwriter (RPLU) is preferred.
Technical/Functional Skills
Risk Assessment
Regulatory Compliance
Underwriting Software
Financial Analysis
Data Interpretation
Performance Management
Policy Formulation
Behavioral Skills
Effective Communication
Leadership
Problem‑Solving
Time Management
Attention to Detail
Collaboration
Equal Opportunity Statement Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best‑in‑class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well‑being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target salary range for this position is $71,225.00 - $71,225.00 annually.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full‑time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com.
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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What will your job entail? Job Responsibilities:
Manager the workflow for the assigned team or line of business.
Monitor productivity volume, service standards and accuracy for their staff and the business that they support.
Assist in driving process improvement and innovation efforts to continually improve our services for the businesses that we support.
Hold team accountable to ensure emails and tasks are handled in a timely manner according to the workflow schedule.
Provide direction and support for complicated tasks and requests.
Communicate effectively with management, underwriters, and brokers to secure the information necessary to accurately process the business.
Provide timely and efficient service to all internal and external customers, including underwriters and brokers.
Mentor and train staff and drive performance management and staff development efforts.
Create and distribute routine and ad-hoc reports as assigned.
Participate in or handle special projects, as needed.
Collaborate with resources across the organization to pursue continual process optimization.
Work Experience and Education
Bachelor of Arts or Bachelor of Science degree preferred.
5+ years of experience in an operations environment, insurance experience and experience with business systems and applications preferred. Commercial insurance experience preferred.
Strong knowledge of the Property & Casualty insurance industry as well as insurance terminology and the commercial insurance policy lifecycle.
Intermediate to advanced MS Office Excel and Word skills required.
SQL knowledge a plus.
Experience managing staff and workflow in a fast‑paced business environment.
Excellent verbal and written communication skills.
Attention to detail, accuracy, and data integrity.
Strong organizational and time management skills.
Ability to maintain standards of quality and quantity of output as established by management.
Desire and drive to foster teamwork in a collaborative environment.
Ability to work well within a team and to continually learn in a fast‑paced environment.
Licenses & Certifications Chartered Property Casualty Underwriter (CPCU), Associate in Commercial Underwriting (ACU), Associate in Personal Insurance (API) or Registered Professional Liability Underwriter (RPLU) is preferred.
Technical/Functional Skills
Risk Assessment
Regulatory Compliance
Underwriting Software
Financial Analysis
Data Interpretation
Performance Management
Policy Formulation
Behavioral Skills
Effective Communication
Leadership
Problem‑Solving
Time Management
Attention to Detail
Collaboration
Equal Opportunity Statement Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.
How We Support Our Teammates Ryan Specialty seeks to offer our employees a comprehensive and best‑in‑class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well‑being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.
The target salary range for this position is $71,225.00 - $71,225.00 annually.
The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full‑time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at HR@Ryansg.com.
The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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