Austin Regional Clinic: ARC
Patient Services Coordinator
Position: Patient Services Coordinator at Austin Regional Clinic. Austin, TX.
Overview Austin Regional Clinic has been recognized as a top employer in Central Texas for over 15 years. We are one of the largest professional medical groups with 35+ locations.
Responsibilities Essential Functions:
Perform all tasks of the Patient Service Coordinator as needed or assigned.
Assist other Business Office staff with front desk duties including answering phones, booking appointments, greeting patients, check‑in/check‑out, end‑of‑day processing & documentation.
Perform full patient registration functions, collecting and entering all patient insurance and demographic information.
Generate and process referrals and authorizations.
Open front office and all associated duties.
End‑of‑day processing and documentation, including deposit.
Assist with initiation of prior authorizations for medications.
Verify scheduling accuracy of MyChart appointments.
Research and resolve problems with patient accounts in work queues.
Process claim denial adjustments to patient accounts.
Audit tickets in work queue for missed charges, completeness and accurate coding.
Perform charge entry functions.
Communicate with providers regarding coding issues.
Serve as a resource for other Business Office staff.
Assist with training of entry‑level Business Office staff.
Adhere to all company policies including OSHA, HIPAA, compliance and Code of Conduct.
Maintain regular and dependable attendance.
Follow the core competencies set forth by the Company.
Work holiday shift(s) as required by Company policy.
Other Duties and Responsibilities
Coordinate surgery details and appointments if applicable.
Obtain insurance eligibility and benefit details.
Perform other duties as assigned.
Qualifications Education and Experience
High school diploma or GED.
Six or more months of experience working in the office of a healthcare related facility.
Experience using a PC in a Windows environment.
Proficient in at least one of the following areas: CBO Site Requests, CRWQ, Surgery Scheduling, Hospital Tickets or Referrals.
Preferred
Experience working with ICD‑10 and CPT coding.
Knowledge, Skills and Abilities
Excellent verbal and written documentation and communication skills.
Knowledge of medical terminology.
Familiarity with procedural and diagnostic coding.
Familiarity with ICD and CPT coding methodology.
Knowledge of medical insurance, collections, and appointments.
Keyboarding ability.
Excellent customer service skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem‑solve skills.
Ability to work in a team environment.
Ability to manage competing priorities.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to perform job duties in a professional manner at all times.
Ability to align own actions with those of other team members committed to common goals.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral and written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Work Schedule Monday – Friday 8:00 AM – 5:00 PM.
Location and Salary Austin, TX $66,200.00 – $93,750.00 1 week ago.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Overview Austin Regional Clinic has been recognized as a top employer in Central Texas for over 15 years. We are one of the largest professional medical groups with 35+ locations.
Responsibilities Essential Functions:
Perform all tasks of the Patient Service Coordinator as needed or assigned.
Assist other Business Office staff with front desk duties including answering phones, booking appointments, greeting patients, check‑in/check‑out, end‑of‑day processing & documentation.
Perform full patient registration functions, collecting and entering all patient insurance and demographic information.
Generate and process referrals and authorizations.
Open front office and all associated duties.
End‑of‑day processing and documentation, including deposit.
Assist with initiation of prior authorizations for medications.
Verify scheduling accuracy of MyChart appointments.
Research and resolve problems with patient accounts in work queues.
Process claim denial adjustments to patient accounts.
Audit tickets in work queue for missed charges, completeness and accurate coding.
Perform charge entry functions.
Communicate with providers regarding coding issues.
Serve as a resource for other Business Office staff.
Assist with training of entry‑level Business Office staff.
Adhere to all company policies including OSHA, HIPAA, compliance and Code of Conduct.
Maintain regular and dependable attendance.
Follow the core competencies set forth by the Company.
Work holiday shift(s) as required by Company policy.
Other Duties and Responsibilities
Coordinate surgery details and appointments if applicable.
Obtain insurance eligibility and benefit details.
Perform other duties as assigned.
Qualifications Education and Experience
High school diploma or GED.
Six or more months of experience working in the office of a healthcare related facility.
Experience using a PC in a Windows environment.
Proficient in at least one of the following areas: CBO Site Requests, CRWQ, Surgery Scheduling, Hospital Tickets or Referrals.
Preferred
Experience working with ICD‑10 and CPT coding.
Knowledge, Skills and Abilities
Excellent verbal and written documentation and communication skills.
Knowledge of medical terminology.
Familiarity with procedural and diagnostic coding.
Familiarity with ICD and CPT coding methodology.
Knowledge of medical insurance, collections, and appointments.
Keyboarding ability.
Excellent customer service skills.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent interpersonal and problem‑solve skills.
Ability to work in a team environment.
Ability to manage competing priorities.
Ability to engage others, listen and adapt response to meet others’ needs.
Ability to perform job duties in a professional manner at all times.
Ability to align own actions with those of other team members committed to common goals.
Ability to understand, recall, and communicate factual information.
Ability to understand, recall, and apply oral and written instructions or other information.
Ability to organize thoughts and ideas into understandable terminology.
Ability to apply common sense in performing job.
Work Schedule Monday – Friday 8:00 AM – 5:00 PM.
Location and Salary Austin, TX $66,200.00 – $93,750.00 1 week ago.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr