Contact Center Lead: Coach & Elevate Member Experience (Remote)

A leading financial services company in Sugar Land, Texas is seeking a Contact Center Lead. This full-time position involves assisting Member Service Representatives, responding to member inquiries, and ensuring excellent service delivery. Candidates should have a minimum of five years of financial services experience and strong customer service skills. The role includes training and development of staff in a supportive team environment. This position is hourly and non-exempt, with opportunities for onsite and remote work. #J-18808-Ljbffr