T-MOBILE USA, Inc.
MSC - Service Mgmt Office Manager
T-MOBILE USA, Inc., Overland Park, Kansas, United States, 66213
Position Summary
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!
Reporting to the Sr Director, SMO, the Group Business Process Manager:
Key Responsibilities
Leads process design, implementation, and quality control monitoring using appropriate methods to identify opportunities, implement solutions, and measure impact, including operating model projects or shared services transformations.
Works on multiple large and highly complex projects for operational improvement and provides compelling business cases with proven cost savings or process efficiencies.
Works with teams across technology and the business segment to align strategic vision and build requirements using their operational knowledge of core back-office functions (e.g., finance, procurement, supply chain) to create an organization design and build end to end business processes and governance structures.
Has expansive knowledge of operating Model and shared services best practices, key performance indicators, industry trends, continuous process improvement techniques and emerging technologies.
Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of end to end operating model projects and contributes to business case/feasibility development. Identifies and documents the impact of change and suggests policy, goal and rule changes. Provides executive leadership updates on projects and recommendations.
Seeks out opportunities for increased system and end to end process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of operating model, current systems, and implementation of new systems, org design, processes and technologies. Contributes to the creation of the strategic vision and ensures process and system alignment.
Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization. Has autonomy over process design, modeling, execution, monitoring and optimization.
Actively seeks out shared services industry and business information. Understands how policies, systems and processes impact job performance and projects. Fosters business knowledge and understanding among managers, business analysts and project stakeholders.
Maneuvers and mentors others through complex political situations effectively and quietly. Invests in stakeholder management and possesses ability to gain stakeholder trust. Brokers consensus among stakeholders with conflicting needs.
Also responsible for other Duties/Projects as assigned by business management as needed.
Education
Bachelor's Degree in Business, Finance or related field (Required)
Work Experience
7-10 years related work experience (Required)
Department-specific experience (Preferred)
Knowledge, Skills and Abilities
Change Management (Required)
Process Improvement (Required)
Telecommunications (Preferred)
Requirements
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No
DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No
Compensation Base Pay Range: $94,600 - $170,600 Corporate Bonus Target: 20%
Benefits At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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Reporting to the Sr Director, SMO, the Group Business Process Manager:
Key Responsibilities
Leads process design, implementation, and quality control monitoring using appropriate methods to identify opportunities, implement solutions, and measure impact, including operating model projects or shared services transformations.
Works on multiple large and highly complex projects for operational improvement and provides compelling business cases with proven cost savings or process efficiencies.
Works with teams across technology and the business segment to align strategic vision and build requirements using their operational knowledge of core back-office functions (e.g., finance, procurement, supply chain) to create an organization design and build end to end business processes and governance structures.
Has expansive knowledge of operating Model and shared services best practices, key performance indicators, industry trends, continuous process improvement techniques and emerging technologies.
Has understanding on how projects align to broader organizational goals and business benefit. Is able to explain business benefit of end to end operating model projects and contributes to business case/feasibility development. Identifies and documents the impact of change and suggests policy, goal and rule changes. Provides executive leadership updates on projects and recommendations.
Seeks out opportunities for increased system and end to end process efficiencies and operational improvement and recommends improvements through implementation of more efficient processes, modifications of operating model, current systems, and implementation of new systems, org design, processes and technologies. Contributes to the creation of the strategic vision and ensures process and system alignment.
Provides structure, feedback and direction. Creates clear and measurable goals. Holds self and others accountable. Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization. Has autonomy over process design, modeling, execution, monitoring and optimization.
Actively seeks out shared services industry and business information. Understands how policies, systems and processes impact job performance and projects. Fosters business knowledge and understanding among managers, business analysts and project stakeholders.
Maneuvers and mentors others through complex political situations effectively and quietly. Invests in stakeholder management and possesses ability to gain stakeholder trust. Brokers consensus among stakeholders with conflicting needs.
Also responsible for other Duties/Projects as assigned by business management as needed.
Education
Bachelor's Degree in Business, Finance or related field (Required)
Work Experience
7-10 years related work experience (Required)
Department-specific experience (Preferred)
Knowledge, Skills and Abilities
Change Management (Required)
Process Improvement (Required)
Telecommunications (Preferred)
Requirements
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required: No
DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No
Compensation Base Pay Range: $94,600 - $170,600 Corporate Bonus Target: 20%
Benefits At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
Equal Opportunity Employer T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
#J-18808-Ljbffr