Home Depot
Sr Product Manager - Enterprise Delivery Experience
Home Depot, Columbia, Missouri, United States
Position Purpose
The EDX team is searching for a Senior Product Manager to lead our
Order Intelligence
work stream. This is a critical role focused on anticipating and mitigating delivery issues before they impact the customer. Your mission will be to utilize cutting‑edge AI to create predictive insights that turn potential problems into seamless experiences.
About Order Intelligence
Solve Complex Problems:
Our Order Intelligence solution analyzes over
78 different order and delivery site factors
to score the riskiness of a delivery and generate insights.
Generate Actionable Insights:
You will drive the creation of
AI‑generated insights
to get ahead of possible delivery issues, such as:
Unknown or unclear site instructions.
Hard‑to‑navigate or complex job sites.
Impacts from inclement weather and other external factors.
Improve the Customer Experience:
Ultimately, your work will directly lead to
better, more reliable delivery experiences
for every customer.
Key Responsibilities
50% Strategy & Planning:
Seek to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value.
Translate business goals and end‑user needs into product strategy; communicate direction and product priorities to the development team, other matrixed teams, and third‑party partners.
Identify goals, metrics and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings.
Manage and groom the product backlog; make future decisions based on the value that will be delivered.
Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities.
Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
Ensure that product directions balance both the user needs and business goals of driving sales, improving efficiency, and enhancing customer satisfaction.
20% Delivery & Execution:
Formulate, test and refine assumptions and hypotheses through user research and testing.
Document, review and ensure that all quality and change control standards are met.
Create, prioritize and accept user stories; incorporate them into release planning.
Make product decisions that drive value on a daily basis.
Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements.
Participate in stand‑ups, iteration planning sessions, product demos, and retrospectives.
Condense complex technical concepts into non‑technical language for stakeholders.
30% People:
Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
Act as a proponent of modern software development practices.
Advocate for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
Manage cross‑functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
Guide more junior team members in strategy, alignment, analysis and execution tasks.
Participate in and contribute to learning activities around modern software design and development core practices (communities of practice).
Participate in talent acquisition, development and retention activities in support of the team.
Direct Manager / Direct Reports
Typically reports to the Product Management Manager or Sr. Manager.
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
3–6 years of relevant work experience.
Proven AI Product Leadership:
You have a track record of leading AI‑driven initiatives where the core objective was using AI as a means to improve the customer experience (CX).
Technical Product Ownership:
Experience in owning and building backend systems and leveraging AI/ML to automate complex processes end‑to‑end.
Cross‑Functional Mastery:
You have successfully led large, cross‑functional initiatives involving numerous dependent teams (engineering, data science, operations, etc.).
Supply Chain Acumen:
A solid understanding of the complexities of supply chain and logistics is highly desirable, allowing you to quickly grasp the nuances of our delivery network.
Experience working as a Product Manager in a modern software development‑based enterprise environment.
Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test‑driven development, and continuous deployment.
Proficiency in working in a fast‑paced, fluid environment where priorities shift on a regular basis.
Proficiency in communicating with and influencing functional and technical team members at all levels in the organization.
Proficiency in working as part of a collaborative, cross‑functional, modern software design and development team.
Proficiency in creating, prioritizing and accepting user stories.
Proficiency in conducting user research and testing to understand needs.
Proficiency in identifying goals, metrics and analytics to measure product value.
Proficiency in conducting competitive research and analysis.
Experience guiding more junior team members through Product Management fundamentals in a professional setting.
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Preferred Education
No additional education.
Minimum Years of Work Experience
3
Preferred Years of Work Experience
No additional years of experience.
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Communicates Effectively: Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Cultivates Innovation: Creating new and better ways for the organization to be successful.
Customer Focus: Building strong customer relationships and delivering customer‑centric solutions.
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Organizational Savvy: Maneuvering comfortably through complex policy, process and people‑related organizational dynamics.
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution.
#J-18808-Ljbffr
Order Intelligence
work stream. This is a critical role focused on anticipating and mitigating delivery issues before they impact the customer. Your mission will be to utilize cutting‑edge AI to create predictive insights that turn potential problems into seamless experiences.
About Order Intelligence
Solve Complex Problems:
Our Order Intelligence solution analyzes over
78 different order and delivery site factors
to score the riskiness of a delivery and generate insights.
Generate Actionable Insights:
You will drive the creation of
AI‑generated insights
to get ahead of possible delivery issues, such as:
Unknown or unclear site instructions.
Hard‑to‑navigate or complex job sites.
Impacts from inclement weather and other external factors.
Improve the Customer Experience:
Ultimately, your work will directly lead to
better, more reliable delivery experiences
for every customer.
Key Responsibilities
50% Strategy & Planning:
Seek to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value.
Translate business goals and end‑user needs into product strategy; communicate direction and product priorities to the development team, other matrixed teams, and third‑party partners.
Identify goals, metrics and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings.
Manage and groom the product backlog; make future decisions based on the value that will be delivered.
Partner with Finance to understand financial needs and assist in the creation of business plans for new opportunities.
Monitor research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class.
Ensure that product directions balance both the user needs and business goals of driving sales, improving efficiency, and enhancing customer satisfaction.
20% Delivery & Execution:
Formulate, test and refine assumptions and hypotheses through user research and testing.
Document, review and ensure that all quality and change control standards are met.
Create, prioritize and accept user stories; incorporate them into release planning.
Make product decisions that drive value on a daily basis.
Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements.
Participate in stand‑ups, iteration planning sessions, product demos, and retrospectives.
Condense complex technical concepts into non‑technical language for stakeholders.
30% People:
Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
Act as a proponent of modern software development practices.
Advocate for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
Manage cross‑functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
Guide more junior team members in strategy, alignment, analysis and execution tasks.
Participate in and contribute to learning activities around modern software design and development core practices (communities of practice).
Participate in talent acquisition, development and retention activities in support of the team.
Direct Manager / Direct Reports
Typically reports to the Product Management Manager or Sr. Manager.
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
3–6 years of relevant work experience.
Proven AI Product Leadership:
You have a track record of leading AI‑driven initiatives where the core objective was using AI as a means to improve the customer experience (CX).
Technical Product Ownership:
Experience in owning and building backend systems and leveraging AI/ML to automate complex processes end‑to‑end.
Cross‑Functional Mastery:
You have successfully led large, cross‑functional initiatives involving numerous dependent teams (engineering, data science, operations, etc.).
Supply Chain Acumen:
A solid understanding of the complexities of supply chain and logistics is highly desirable, allowing you to quickly grasp the nuances of our delivery network.
Experience working as a Product Manager in a modern software development‑based enterprise environment.
Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test‑driven development, and continuous deployment.
Proficiency in working in a fast‑paced, fluid environment where priorities shift on a regular basis.
Proficiency in communicating with and influencing functional and technical team members at all levels in the organization.
Proficiency in working as part of a collaborative, cross‑functional, modern software design and development team.
Proficiency in creating, prioritizing and accepting user stories.
Proficiency in conducting user research and testing to understand needs.
Proficiency in identifying goals, metrics and analytics to measure product value.
Proficiency in conducting competitive research and analysis.
Experience guiding more junior team members through Product Management fundamentals in a professional setting.
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job.
Preferred Education
No additional education.
Minimum Years of Work Experience
3
Preferred Years of Work Experience
No additional years of experience.
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders.
Business Insight: Applying knowledge of business and the marketplace to advance the organization’s goals.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Communicates Effectively: Developing and delivering multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
Cultivates Innovation: Creating new and better ways for the organization to be successful.
Customer Focus: Building strong customer relationships and delivering customer‑centric solutions.
Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action.
Interpersonal Savvy: Relating openly and comfortably with diverse groups of people.
Manages Complexity: Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Organizational Savvy: Maneuvering comfortably through complex policy, process and people‑related organizational dynamics.
Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations.
Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution.
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