Highpoint Technology Group
Data Center Operations Technician - Atlanta GA. Multiple Day and Night Shifts av
Highpoint Technology Group, Atlanta, Georgia, United States, 30383
Data Center Operations Technician – Atlanta, GA (Multiple Day & Night Shifts Available)
Join Highpoint Technology Group as a Data Center Operations Technician. In this role you will monitor all data‑center facilities services, ensure systems reliability, and provide hands‑on support for critical infrastructure. Compensation
Base pay range:
$21.00/yr – $26.00/yr
(actual pay based on experience and skills). Key Responsibilities
Track and maintain all data‑center facilities equipment, including physical security, HVAC, electrical plants, and critical service delivery networks. Participate in network cable installations and removals, space planning, cabinet/equipment installation, rack and stack procedures, and smart‑hands hardware break/fix support. Diagnose and troubleshoot hardware and software issues in a critical environment; analyze customer calls in a timely manner. Principal Accountabilities
Equipment Maintenance:
Perform inspections, maintenance, and repairs on data‑center equipment to ensure optimal performance. Troubleshooting:
Diagnose and resolve hardware/software issues affecting operations using diagnostic tools. Hardware Installation:
Assist with rack mounting, cabling, and installation of servers, storage, and networking equipment. Cabling & Connectivity:
Organize cabling infrastructure for optimal airflow and connectivity. Inventory Management:
Keep accurate records of equipment and spare parts. Monitoring & Alert Response:
Monitor infrastructure alerts and respond promptly to minimize downtime. Documentation:
Document all maintenance activities, configurations, and repairs. Project Assistance:
Support data‑center projects (upgrades, migrations, installations) as directed. Safety & Compliance:
Follow safety protocols and regulatory requirements. Minimum Qualifications
Minimum of two years working in a Network Operations Center (NOC) with complex data‑center facilities (Electrical, Mechanical, HVAC). Prior military experience preferred but not required. Strong verbal and written communication skills. Ability to provide exceptional customer service while working with senior company leaders. Proficiency in maintaining Service Level Agreements (SLAs) through proactive detection and reporting tools. Capacity to follow accurate support procedures, system documentation, and issue tracking. Proficient knowledge of Windows operating systems and Microsoft Office. Good judgment and decision‑making instincts. Strong prioritization skills in a fast‑paced environment. Availability to work a 24 x 7 x 365 schedule; 12‑hour rotating shifts, weekends, and after‑hours as required. Ability to lift up to 50 lbs. and work in elevated or tight locations. Certification or formal training in data‑center operations required. Employment Details
Seniority Level: Associate Employment Type: Full‑time Job Function: Information Technology
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Join Highpoint Technology Group as a Data Center Operations Technician. In this role you will monitor all data‑center facilities services, ensure systems reliability, and provide hands‑on support for critical infrastructure. Compensation
Base pay range:
$21.00/yr – $26.00/yr
(actual pay based on experience and skills). Key Responsibilities
Track and maintain all data‑center facilities equipment, including physical security, HVAC, electrical plants, and critical service delivery networks. Participate in network cable installations and removals, space planning, cabinet/equipment installation, rack and stack procedures, and smart‑hands hardware break/fix support. Diagnose and troubleshoot hardware and software issues in a critical environment; analyze customer calls in a timely manner. Principal Accountabilities
Equipment Maintenance:
Perform inspections, maintenance, and repairs on data‑center equipment to ensure optimal performance. Troubleshooting:
Diagnose and resolve hardware/software issues affecting operations using diagnostic tools. Hardware Installation:
Assist with rack mounting, cabling, and installation of servers, storage, and networking equipment. Cabling & Connectivity:
Organize cabling infrastructure for optimal airflow and connectivity. Inventory Management:
Keep accurate records of equipment and spare parts. Monitoring & Alert Response:
Monitor infrastructure alerts and respond promptly to minimize downtime. Documentation:
Document all maintenance activities, configurations, and repairs. Project Assistance:
Support data‑center projects (upgrades, migrations, installations) as directed. Safety & Compliance:
Follow safety protocols and regulatory requirements. Minimum Qualifications
Minimum of two years working in a Network Operations Center (NOC) with complex data‑center facilities (Electrical, Mechanical, HVAC). Prior military experience preferred but not required. Strong verbal and written communication skills. Ability to provide exceptional customer service while working with senior company leaders. Proficiency in maintaining Service Level Agreements (SLAs) through proactive detection and reporting tools. Capacity to follow accurate support procedures, system documentation, and issue tracking. Proficient knowledge of Windows operating systems and Microsoft Office. Good judgment and decision‑making instincts. Strong prioritization skills in a fast‑paced environment. Availability to work a 24 x 7 x 365 schedule; 12‑hour rotating shifts, weekends, and after‑hours as required. Ability to lift up to 50 lbs. and work in elevated or tight locations. Certification or formal training in data‑center operations required. Employment Details
Seniority Level: Associate Employment Type: Full‑time Job Function: Information Technology
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