Protective Life
Join to apply for the
Customer Service Specialist
role at
Protective Life
This role offers a compensations range provided by Protective Life. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $41,600.00/yr - $45,000.00/yr
The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
In this role, you will be responsible for providing exceptional service to our customers. You will interact with customers primarily over the phone to address their inquiries, resolve problems, and ensure their overall satisfaction. The ideal candidate will have strong multitasking skills, be comfortable working with multiple technology systems, and demonstrate ownership and a proactive approach to problem-resolution.
Responsibilities
Assist customers across multiple channels (phone, email, chat, social media) to deliver a consistent, positive experience
Resolve inquiries and issues promptly, using active listening and appropriate solutions or escalation when needed
Navigate multiple systems to access information, track interactions, and document details accurately
Provide accurate product, service, and policy information while maintaining strong knowledge of offerings
Take ownership of customer issues through resolution, meeting service level agreements and quality standards
Knowledge, Skills, & Abilities
Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently
Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated
Excellent communication skills, both written and verbal, with a professional and friendly demeanor
Requirements
Previous customer service experience in an inbound call center or similar environment is strongly preferred
Experience using various modern computer systems, software applications, and communication tools
Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
High school diploma or equivalent; some college education preferred
Flexibility to work in shifts, including evenings, weekends, and holidays, as required
Employee Benefits We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits, e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day. The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Protective’s targeted salary range for this position is $41,600 to $45,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.
#J-18808-Ljbffr
Customer Service Specialist
role at
Protective Life
This role offers a compensations range provided by Protective Life. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $41,600.00/yr - $45,000.00/yr
The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
In this role, you will be responsible for providing exceptional service to our customers. You will interact with customers primarily over the phone to address their inquiries, resolve problems, and ensure their overall satisfaction. The ideal candidate will have strong multitasking skills, be comfortable working with multiple technology systems, and demonstrate ownership and a proactive approach to problem-resolution.
Responsibilities
Assist customers across multiple channels (phone, email, chat, social media) to deliver a consistent, positive experience
Resolve inquiries and issues promptly, using active listening and appropriate solutions or escalation when needed
Navigate multiple systems to access information, track interactions, and document details accurately
Provide accurate product, service, and policy information while maintaining strong knowledge of offerings
Take ownership of customer issues through resolution, meeting service level agreements and quality standards
Knowledge, Skills, & Abilities
Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently
Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated
Excellent communication skills, both written and verbal, with a professional and friendly demeanor
Requirements
Previous customer service experience in an inbound call center or similar environment is strongly preferred
Experience using various modern computer systems, software applications, and communication tools
Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
High school diploma or equivalent; some college education preferred
Flexibility to work in shifts, including evenings, weekends, and holidays, as required
Employee Benefits We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits, e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day. The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Protective’s targeted salary range for this position is $41,600 to $45,000. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees.
#J-18808-Ljbffr