Hybrid Contact Center Operations Lead: Coach & Optimize

An insurance provider based in Montpelier, VT, is looking for a Contact Center Operations Lead. This role involves supporting teammates, managing escalations, and developing future leadership. The position is primarily onsite, requiring presence in the office four days a week. Ideal candidates will have strong soft skills and independent problem-solving abilities in Life and Annuities. Competitive hourly pay between $23 and $34 is offered, along with a range of benefits. #J-18808-Ljbffr