NYS Office of Information Technology Services
Technology Analyst 2 (Product Management) - SP12
NYS Office of Information Technology Services, New York, New York, us, 10261
Technology Analyst 2 (Product Management) - SP12
at NYS Office of Information Technology Services
Base Pay Range $96,336.00/yr - $121,413.00/yr
Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.
Under the direction of the Information Technology Architect 2, the Technology Analyst 2 (Product Management) will be responsible for designing, overseeing the implementation and enhancement of secure and efficient customer IT products and services to meet client agency business needs. The position will collaborate with business managers and IT professionals to understand business requirements and leverage existing IT products and services to help client agencies enhance their interactions with customers. It will analyze business processes and customer interactions to identify areas of improvement and suggest suitable ITS product and service solutions. This position may directly supervise a team of Technology Analyst 1’s (Product Management).
Duties
Understand the business needs and processes of the organization.
Identify opportunities to improve existing ITS products and services.
Analyze and interpret data to understand customer behavior and expectations.
Collaborate with technical teams to customize and configure IT products to meet business requirements.
Train users in the organization on how to effectively use IT products and services.
Create and maintain documentation on ITS processes, policies, application configuration and help related materials.
Perform regular audits and quality assurance tests to ensure the functionality and efficiency of ITS products and services.
Assist in the resolution of IT product and service issues, and coordinate with IT departments or vendors when needed.
Monitor the effectiveness of product and service strategies, adjusting as necessary.
This position may perform the full range of supervisory duties.
Minimum Qualifications Six (6) years of information technology experience, two (2) years of which must be within the discipline of product management.
Qualifications – Substitutions
Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience.
Candidate in a bachelor’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.
Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years of general information technology experience.
Bachelor’s degree in any field substitutes for two (2) years of general information technology experience.
Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.
Preferred Qualifications
Preference for candidates holding relevant technology analyst certification, including but not limited to:
Certified Business Analysis Professional (CBAP)
Project Management Professional (PMP)
Familiarity with data analysis tools like SQL, Excel, or other BI tools.
Strong analytical and other skills like data analytics, business process modeling, data mining, and database management to gather, organize, and interpret complex data and translate it into actionable strategies.
Excellent communication skills to effectively convey insights from data analysis to non-technical team members and stakeholders.
Project management skills to oversee projects from conception to implementation, ensuring all objectives are met on time and within budget.
Customer service skills to understand the needs and behaviors of customers, aiming to improve their experience and satisfaction.
Technical writing skills to document processes, requirements, and system changes clearly and accurately.
Ability to work collaboratively with teams across the organization such as sales, marketing, and IT.
Understanding of business processes and strategies to align product/system capabilities with organizational goals.
Important Notes
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
Appointment to this position is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
Benefits Benefits of Working for NYS. Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF.
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
#J-18808-Ljbffr
at NYS Office of Information Technology Services
Base Pay Range $96,336.00/yr - $121,413.00/yr
Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.
Under the direction of the Information Technology Architect 2, the Technology Analyst 2 (Product Management) will be responsible for designing, overseeing the implementation and enhancement of secure and efficient customer IT products and services to meet client agency business needs. The position will collaborate with business managers and IT professionals to understand business requirements and leverage existing IT products and services to help client agencies enhance their interactions with customers. It will analyze business processes and customer interactions to identify areas of improvement and suggest suitable ITS product and service solutions. This position may directly supervise a team of Technology Analyst 1’s (Product Management).
Duties
Understand the business needs and processes of the organization.
Identify opportunities to improve existing ITS products and services.
Analyze and interpret data to understand customer behavior and expectations.
Collaborate with technical teams to customize and configure IT products to meet business requirements.
Train users in the organization on how to effectively use IT products and services.
Create and maintain documentation on ITS processes, policies, application configuration and help related materials.
Perform regular audits and quality assurance tests to ensure the functionality and efficiency of ITS products and services.
Assist in the resolution of IT product and service issues, and coordinate with IT departments or vendors when needed.
Monitor the effectiveness of product and service strategies, adjusting as necessary.
This position may perform the full range of supervisory duties.
Minimum Qualifications Six (6) years of information technology experience, two (2) years of which must be within the discipline of product management.
Qualifications – Substitutions
Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience.
Candidate in a bachelor’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.
Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years of general information technology experience.
Bachelor’s degree in any field substitutes for two (2) years of general information technology experience.
Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.
Preferred Qualifications
Preference for candidates holding relevant technology analyst certification, including but not limited to:
Certified Business Analysis Professional (CBAP)
Project Management Professional (PMP)
Familiarity with data analysis tools like SQL, Excel, or other BI tools.
Strong analytical and other skills like data analytics, business process modeling, data mining, and database management to gather, organize, and interpret complex data and translate it into actionable strategies.
Excellent communication skills to effectively convey insights from data analysis to non-technical team members and stakeholders.
Project management skills to oversee projects from conception to implementation, ensuring all objectives are met on time and within budget.
Customer service skills to understand the needs and behaviors of customers, aiming to improve their experience and satisfaction.
Technical writing skills to document processes, requirements, and system changes clearly and accurately.
Ability to work collaboratively with teams across the organization such as sales, marketing, and IT.
Understanding of business processes and strategies to align product/system capabilities with organizational goals.
Important Notes
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
Appointment to this position is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence. Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
Benefits Benefits of Working for NYS. Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF.
Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
Additional Benefits
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
#J-18808-Ljbffr