Lowe's Companies, Inc.
Front End Department Supervisor at Lowe’s Companies, Inc.
Key Responsibilities
Team Leadership: Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department
May participate in interviews and provide input into selection decisions for new associates in assigned area
Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary
Provides open and timely feedback and performance coaching, redirecting problematic or ineffective behavior; partners with ASM when formal disciplinary action is needed
Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities
Empowers others to make decisions while providing guidance when necessary
Provides recognition for accomplishing goals and demonstrating effective behaviors
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR
Operational Excellence: Empowers and coaches team to follow proper processes and achieve operational efficiencies, achieving key performance metrics
Identifies and addresses barriers to operational processes or customer experience, implementing solutions in a timely manner
Responds quickly and effectively to unexpected events (e.g., callouts/no‑shows, unscheduled deliveries) by reprioritizing tasks
Monitors the use of store power equipment, ensuring safe operation and addressing violations with associates
Maintains focus on safety, security, and shrink prevention – securing doors and gates, reporting shoplifting and theft, and maintaining inventory and shrink budget integrity
Conducts daily safety reviews, notes hazards, keeps store areas clean and organized, and monitors for potential theft or security risks
Continuous Operational Improvement: Recommends strategies to reduce unproductive time, waste, or product loss; analyses operational activities, determines ways to reduce impact on the customer
Self Leadership: Seeks performance feedback, pursues self‑development opportunities, builds and maintains collaborative relationships with cross‑functional partners, and adapts quickly to work challenges and organizational change
In locations without a Fulfillment DS, oversees and drives efficiencies in both front‑end and fulfillment activities (e.g., check‑outs, returns, overrides, till audits, Pro fulfillment, Pickup In‑store, install, delivery picking, staging, and fulfilling)
Drives excellent customer service: ensures the front‑end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses concerns
Ensures appropriate headcount allocation based on customer demand for Pro, Install, Delivery, and Pickup In‑Store functions and for front‑end check‑out and administrative functions
Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans
Monitors Customer Service desk activity, providing support when needed
Validates readiness of all delivery orders and communications; monitors short picks; verifies orders are picked and staged on time
Cross‑functionally trains in other store areas to deliver the best customer service
Receives and directs calls appropriately to meet customer and associate needs
Conducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas
Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders per invoices or loading tickets, using power equipment when needed
Validates items being carried in and out of the store when appropriate
In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Manager‑on‑Duty (MOD): Provides full leadership over the store, driving engagement, customer service, staffing, and operational efficiency; walks the store, observes customer/associate interaction, provides in‑the‑moment coaching; ensures associates are equipped and prepared; ensures Specialty and Pro areas are properly staffed; shifts associates to high‑traffic areas; manages associate response to call buttons; validates aisles remain clean, safe and clutter‑free; hands off shift observations to the next MOD; funnels non‑MOD activities to appropriate non‑MOD leaders
Required Qualifications
High school diploma or GED; General Studies or equivalent years of experience in lieu of education requirement, if applicable
4 years of experience in a retail environment (or 5 years if education requirement is not met)
Experience providing direction or supervision to teams (with or without direct report responsibility)
Experience supporting or participating in the training, mentoring and development of associates
Experience working cross‑functionally
Experience using Microsoft Office Suite
Ability to obtain sales‑related licensure or registration as may be required by law
Preferred Qualifications
Experience supporting front‑end or back‑end operations in a retail environment
Experience in a customer‑service role
Experience in a leadership role with direct report responsibility
Experience working in the home‑improvement retail sector
Experience working in a fast‑paced, dynamic retail environment
Experience in a key carrying role with Manager‑on‑Duty responsibilities
Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Location(s): Glendale, Arizona; Phoenix, Arizona; Paradise Valley, Arizona; Scottsdale, Arizona; Goodyear, Arizona; Peoria, Arizona.
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Key Responsibilities
Team Leadership: Assigns team members to activities, ensuring staff coverage meets customer demands and redeploying when necessary to support needs throughout the department
May participate in interviews and provide input into selection decisions for new associates in assigned area
Connects with the team on a daily basis to understand any challenges they are facing, elevating issues when necessary
Provides open and timely feedback and performance coaching, redirecting problematic or ineffective behavior; partners with ASM when formal disciplinary action is needed
Encourages team to share ideas and best practices for delivering outstanding customer service and accomplishing important support activities
Empowers others to make decisions while providing guidance when necessary
Provides recognition for accomplishing goals and demonstrating effective behaviors
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
Identifies any associate relations concerns and takes the appropriate action as needed, including elevating concerns to senior management or HR
Operational Excellence: Empowers and coaches team to follow proper processes and achieve operational efficiencies, achieving key performance metrics
Identifies and addresses barriers to operational processes or customer experience, implementing solutions in a timely manner
Responds quickly and effectively to unexpected events (e.g., callouts/no‑shows, unscheduled deliveries) by reprioritizing tasks
Monitors the use of store power equipment, ensuring safe operation and addressing violations with associates
Maintains focus on safety, security, and shrink prevention – securing doors and gates, reporting shoplifting and theft, and maintaining inventory and shrink budget integrity
Conducts daily safety reviews, notes hazards, keeps store areas clean and organized, and monitors for potential theft or security risks
Continuous Operational Improvement: Recommends strategies to reduce unproductive time, waste, or product loss; analyses operational activities, determines ways to reduce impact on the customer
Self Leadership: Seeks performance feedback, pursues self‑development opportunities, builds and maintains collaborative relationships with cross‑functional partners, and adapts quickly to work challenges and organizational change
In locations without a Fulfillment DS, oversees and drives efficiencies in both front‑end and fulfillment activities (e.g., check‑outs, returns, overrides, till audits, Pro fulfillment, Pickup In‑store, install, delivery picking, staging, and fulfilling)
Drives excellent customer service: ensures the front‑end support team greets customers, answers phones, responds to customer inquiries, and proactively addresses concerns
Ensures appropriate headcount allocation based on customer demand for Pro, Install, Delivery, and Pickup In‑Store functions and for front‑end check‑out and administrative functions
Researches shortages or overages, deposits cash in the bank, and handles register pulls and loans
Monitors Customer Service desk activity, providing support when needed
Validates readiness of all delivery orders and communications; monitors short picks; verifies orders are picked and staged on time
Cross‑functionally trains in other store areas to deliver the best customer service
Receives and directs calls appropriately to meet customer and associate needs
Conducts walks of fulfillment area, bays, or inventory to ensure clean and safe areas
Pulls, prepares, inspects, stages, and loads merchandise for customers, contractors, and delivery truck orders per invoices or loading tickets, using power equipment when needed
Validates items being carried in and out of the store when appropriate
In addition to the above responsibilities, this individual is held accountable for other duties as assigned
Manager‑on‑Duty (MOD): Provides full leadership over the store, driving engagement, customer service, staffing, and operational efficiency; walks the store, observes customer/associate interaction, provides in‑the‑moment coaching; ensures associates are equipped and prepared; ensures Specialty and Pro areas are properly staffed; shifts associates to high‑traffic areas; manages associate response to call buttons; validates aisles remain clean, safe and clutter‑free; hands off shift observations to the next MOD; funnels non‑MOD activities to appropriate non‑MOD leaders
Required Qualifications
High school diploma or GED; General Studies or equivalent years of experience in lieu of education requirement, if applicable
4 years of experience in a retail environment (or 5 years if education requirement is not met)
Experience providing direction or supervision to teams (with or without direct report responsibility)
Experience supporting or participating in the training, mentoring and development of associates
Experience working cross‑functionally
Experience using Microsoft Office Suite
Ability to obtain sales‑related licensure or registration as may be required by law
Preferred Qualifications
Experience supporting front‑end or back‑end operations in a retail environment
Experience in a customer‑service role
Experience in a leadership role with direct report responsibility
Experience working in the home‑improvement retail sector
Experience working in a fast‑paced, dynamic retail environment
Experience in a key carrying role with Manager‑on‑Duty responsibilities
Experience using store computer systems (e.g., Project Tool, Genesis, Sterling, M2O, Thin Client, etc.)
Lowe’s is an equal‑opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Location(s): Glendale, Arizona; Phoenix, Arizona; Paradise Valley, Arizona; Scottsdale, Arizona; Goodyear, Arizona; Peoria, Arizona.
#J-18808-Ljbffr