PickleTex
PickleTex is a premier pickleball facility that is dedicated to providing a welcoming, efficient, and community-centered environment where players of all levels feel excited to play, connect, and return.
Georgetown, TX $94,000.00-$100,000.00 2 months ago
About the Role
The Facility Manager is the on-site leader responsible for launching, operating, and growing a PickleTex Premier Pickleball facility. This hands‑on role oversees all aspects of facility operations, staff leadership, programming, member engagement, customer experience, and event coordination.
Responsibilities Pre-Opening (Startup Phase)
Support all final preparations for launch, including vendor coordination, equipment setup, and operational system implementation.
Assist ownership in developing pricing models, court scheduling, policies, software configuration, and pro shop layout.
Recruit, hire, and train the initial team (front desk, instructors, operations, and maintenance).
Plan opening‑week events, launch programming, and marketing initiatives to generate buzz.
Establish operational procedures for check‑in, customer service, POS, reservations, and safety.
Facility Operations
Oversee daily operations to ensure courts, social areas, and restrooms are clean, safe, and fully ready for play.
Manage scheduling for member play, non‑member reservations, clinics, leagues, and special events.
Monitor court conditions, lighting, nets, equipment, and amenities to maintain top‑tier playability.
Handle vendor relationships for maintenance, cleaning, repairs, and supplies.
Optimize operational efficiency through staff scheduling, inventory management, and performance tracking.
Resolve customer concerns promptly and ensure consistent, high‑quality service.
Membership & Guest Experience
Create a warm, community‑focused atmosphere where all members and guests feel welcome.
Serve as the primary point of contact—greeting players, answering questions, and ensuring a smooth experience.
Support membership sales, renewals, and retention through genuine engagement and proactive service.
Communicate with members via newsletters, email updates, program announcements, and social content.
Manage non‑member access and balance member perks with community inclusion.
Recruit, onboard, train, and lead a high‑performing team across front desk, operations, and maintenance roles.
Foster a culture of hospitality, professionalism, and accountability.
Create staff schedules and ensure coverage during peak hours.
Provide coaching, performance feedback, and hands‑on leadership—stepping in wherever needed.
Programming & Events
Collaborate with certified coaches to schedule lessons, clinics, youth programs, and social play formats.
Organize tournaments, round robins, mixers, leagues, and community events to grow engagement.
Work with local businesses and sponsors for event partnerships and promotional opportunities.
Support marketing efforts through social media activity, event photos, and community outreach.
Marketing, Growth & Community Outreach
Partner with ownership to execute local marketing, digital campaigns, and community partnerships.
Build relationships with schools, clubs, businesses, and recreation organizations.
Represent PickleTex at community events and networking opportunities.
Use member data, usage reports, and sales trends to inform programming and operational decisions.
Assist with budgeting, revenue tracking, and inventory control.
Manage POS systems, court booking software (e.g., CourtReserve), and daily financial reporting.
Process payroll, purchases, and supplies as needed.
Report key performance metrics and provide recommendations to ownership.
Qualifications
Bachelor’s degree in Sports Management, Recreation, Business, or equivalent experience preferred.
2–4+ years of experience in sports, recreation, facility, fitness, or hospitality management.
Strong leadership and communication skills with the ability to motivate and manage a small team.
Customer‑service oriented and passionate about creating a welcoming, community‑driven atmosphere.
Familiarity with pickleball rules, formats, and culture (playing experience a plus).
Proficiency with booking systems (e.g., CourtReserve), POS platforms, and scheduling tools.
Ability to work evenings, weekends, holidays, and special events.
CPR/AED/First Aid certification or willingness to obtain.
Physical Requirements
Ability to stand, walk, and be active for extended periods.
Ability to lift or move up to 50 pounds during setup and facility tasks.
Why You’ll Love This Role
Lead a brand-new pickleball club and help build a vibrant community from day one.
Competitive salary with performance-based bonuses.
Paid vacation, 401(k), access to health, dental, vision, and disability insurance.
Company car (Regional Manager level).
Free facility access and complimentary family membership.
Opportunity to grow with the business into a regional leadership role.
Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.
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Responsibilities Pre-Opening (Startup Phase)
Support all final preparations for launch, including vendor coordination, equipment setup, and operational system implementation.
Assist ownership in developing pricing models, court scheduling, policies, software configuration, and pro shop layout.
Recruit, hire, and train the initial team (front desk, instructors, operations, and maintenance).
Plan opening‑week events, launch programming, and marketing initiatives to generate buzz.
Establish operational procedures for check‑in, customer service, POS, reservations, and safety.
Facility Operations
Oversee daily operations to ensure courts, social areas, and restrooms are clean, safe, and fully ready for play.
Manage scheduling for member play, non‑member reservations, clinics, leagues, and special events.
Monitor court conditions, lighting, nets, equipment, and amenities to maintain top‑tier playability.
Handle vendor relationships for maintenance, cleaning, repairs, and supplies.
Optimize operational efficiency through staff scheduling, inventory management, and performance tracking.
Resolve customer concerns promptly and ensure consistent, high‑quality service.
Membership & Guest Experience
Create a warm, community‑focused atmosphere where all members and guests feel welcome.
Serve as the primary point of contact—greeting players, answering questions, and ensuring a smooth experience.
Support membership sales, renewals, and retention through genuine engagement and proactive service.
Communicate with members via newsletters, email updates, program announcements, and social content.
Manage non‑member access and balance member perks with community inclusion.
Recruit, onboard, train, and lead a high‑performing team across front desk, operations, and maintenance roles.
Foster a culture of hospitality, professionalism, and accountability.
Create staff schedules and ensure coverage during peak hours.
Provide coaching, performance feedback, and hands‑on leadership—stepping in wherever needed.
Programming & Events
Collaborate with certified coaches to schedule lessons, clinics, youth programs, and social play formats.
Organize tournaments, round robins, mixers, leagues, and community events to grow engagement.
Work with local businesses and sponsors for event partnerships and promotional opportunities.
Support marketing efforts through social media activity, event photos, and community outreach.
Marketing, Growth & Community Outreach
Partner with ownership to execute local marketing, digital campaigns, and community partnerships.
Build relationships with schools, clubs, businesses, and recreation organizations.
Represent PickleTex at community events and networking opportunities.
Use member data, usage reports, and sales trends to inform programming and operational decisions.
Assist with budgeting, revenue tracking, and inventory control.
Manage POS systems, court booking software (e.g., CourtReserve), and daily financial reporting.
Process payroll, purchases, and supplies as needed.
Report key performance metrics and provide recommendations to ownership.
Qualifications
Bachelor’s degree in Sports Management, Recreation, Business, or equivalent experience preferred.
2–4+ years of experience in sports, recreation, facility, fitness, or hospitality management.
Strong leadership and communication skills with the ability to motivate and manage a small team.
Customer‑service oriented and passionate about creating a welcoming, community‑driven atmosphere.
Familiarity with pickleball rules, formats, and culture (playing experience a plus).
Proficiency with booking systems (e.g., CourtReserve), POS platforms, and scheduling tools.
Ability to work evenings, weekends, holidays, and special events.
CPR/AED/First Aid certification or willingness to obtain.
Physical Requirements
Ability to stand, walk, and be active for extended periods.
Ability to lift or move up to 50 pounds during setup and facility tasks.
Why You’ll Love This Role
Lead a brand-new pickleball club and help build a vibrant community from day one.
Competitive salary with performance-based bonuses.
Paid vacation, 401(k), access to health, dental, vision, and disability insurance.
Company car (Regional Manager level).
Free facility access and complimentary family membership.
Opportunity to grow with the business into a regional leadership role.
Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.
#J-18808-Ljbffr