MassMarkets
Full-Time Customer Care Openings (Immediately Hiring)
MassMarkets, Savannah, Georgia, United States, 31441
Full‑Time Customer Care Openings (Immediately Hiring)
MassMarkets is looking for full‑time Customer Care Representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact‑find to identify needs, and recognize opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.
Location Savannah, GA
Position Overview
Full‑time, on‑site position at MassMarkets.
Schedules vary by site and project; we strive to find something that works for everyone.
Prior contact‑center experience is not required; experience in customer service industries such as serving, bartending, or retail is encouraged.
All candidates must complete a full application on our careers page, including screening questions and a brief pre‑employment test.
Position Responsibilities This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Ensure first call resolution through problem‑solving and effective call handling.
Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
Accurately document and process customer claims in appropriate systems.
Utilize knowledge base and training to answer customer questions while following all required scripts, policies, and procedures.
Comply with requirements surrounding confidential information and personal information.
Escalate customer issues to the appropriate staff and manager for resolution as needed.
Attend meetings and training sessions and review new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.
Candidate Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words per minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Aptitude for conflict resolution, problem‑solving, and negotiation.
Customer service oriented (empathetic, responsive, patient, and conscientious).
Ability to multi‑task, stay focused, and self‑manage.
Strong team orientation and customer focus.
Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact‑center environment.
State or Federal work experience.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after just 30 days.
Retirement Savings: Retirement savings programs where available.
Disability Insurance: Short‑term disability coverage.
Life Insurance: Life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Internal promotion focus.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Team‑oriented culture that fosters collaboration.
Casual Dress Code: Comfortable attire.
Physical Requirements This job operates in a professional office environment. You will be largely sedentary and will sit/stand for long periods while using a computer and telephone headset. You will be regularly required to operate a computer and other office equipment, including phone, copier, and printer. You may occasionally need to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity and Equality All aspects of employment at MCI are based solely on a person’s merit and qualifications. We maintain a workplace free from discrimination and harassment. MCI will not tolerate discrimination or harassment based on age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI considers qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
About MCI MCI helps customers take on their CX and DX challenges by providing industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact‑center customer services, and IT services.
Disclaimer This job description is intended to provide a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time.
Apply Now To apply, visit the MassMarkets careers page and complete the application process.
#J-18808-Ljbffr
Location Savannah, GA
Position Overview
Full‑time, on‑site position at MassMarkets.
Schedules vary by site and project; we strive to find something that works for everyone.
Prior contact‑center experience is not required; experience in customer service industries such as serving, bartending, or retail is encouraged.
All candidates must complete a full application on our careers page, including screening questions and a brief pre‑employment test.
Position Responsibilities This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best‑in‑class customer experience.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Ensure first call resolution through problem‑solving and effective call handling.
Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.
Accurately document and process customer claims in appropriate systems.
Utilize knowledge base and training to answer customer questions while following all required scripts, policies, and procedures.
Comply with requirements surrounding confidential information and personal information.
Escalate customer issues to the appropriate staff and manager for resolution as needed.
Attend meetings and training sessions and review new training material to stay up‑to‑date on changes to program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.
Candidate Qualifications
Must be 18 years of age or older.
High school diploma or equivalent.
Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words per minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Highly reliable with the ability to maintain regular attendance and punctuality.
Ability to evaluate, troubleshoot, and follow up on customer issues.
Aptitude for conflict resolution, problem‑solving, and negotiation.
Customer service oriented (empathetic, responsive, patient, and conscientious).
Ability to multi‑task, stay focused, and self‑manage.
Strong team orientation and customer focus.
Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
Excellent interpersonal skills and the ability to build relationships with your team and customers.
Preferred (Not Required)
One (1) year of experience in customer service, technical support, inside sales, back‑office, chat, or administrative support in a contact‑center environment.
State or Federal work experience.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation Details Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees have access to MEC plans after just 30 days.
Retirement Savings: Retirement savings programs where available.
Disability Insurance: Short‑term disability coverage.
Life Insurance: Life insurance options.
Supplemental Insurance: Accident and critical illness insurance.
Career Growth: Internal promotion focus.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Team‑oriented culture that fosters collaboration.
Casual Dress Code: Comfortable attire.
Physical Requirements This job operates in a professional office environment. You will be largely sedentary and will sit/stand for long periods while using a computer and telephone headset. You will be regularly required to operate a computer and other office equipment, including phone, copier, and printer. You may occasionally need to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Diversity and Equality All aspects of employment at MCI are based solely on a person’s merit and qualifications. We maintain a workplace free from discrimination and harassment. MCI will not tolerate discrimination or harassment based on age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI considers qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
About MCI MCI helps customers take on their CX and DX challenges by providing industry‑leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact‑center customer services, and IT services.
Disclaimer This job description is intended to provide a general overview of the role. It is not an all‑inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time.
Apply Now To apply, visit the MassMarkets careers page and complete the application process.
#J-18808-Ljbffr