Sam's Club
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(USA) Member Specialist
role at Sam’s Club
Base Pay Range $17.00/hr – $24.00/hr
Responsibilities
Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member and identifying member needs, assisting members with purchasing decisions, and helping locate merchandise.
Maintains self‑checkout area, resolves member issues and concerns, promotes Sam’s Club products and services, provides guidance and support regarding self‑service technology, processes member purchases, assists with payments, returns, refunds, and exchanges per company policies and procedures, and assists members with transactions using the self‑checkout area.
Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity per company policies and procedures, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
Assists with training Member Frontline Service associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
Complies with company policies, procedures, and standards of ethics and integrity by implementing action plans using the Open Door Policy and applying them in business processes and practices.
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress, and recommending ways to address improvement opportunities while adapting to change and learning from feedback.
Respects individuals by embracing differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping develop and mentor others, and recognizes others’ contributions and accomplishments.
Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Minimum Qualifications Customer Service, Retail experience including operating front‑end equipment (e.g., cash register), and experience working with mobile retail applications.
Preferred Qualifications Additional Compensation Premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.
Benefits
Health benefits, including medical, vision, and dental coverage.
Financial benefits, including 401(k), stock purchase, and company‑paid life insurance.
Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO can be used for vacation, sick leave, holidays, or other purposes.
Other benefits, including short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Location Primary Location: 6995 Concourse Pkwy, Douglasville, GA 30134‑4551, United States of America
Seniority Level Entry level
Employment Type Part‑time
Job Function Management and Manufacturing
Industry Retail
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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(USA) Member Specialist
role at Sam’s Club
Base Pay Range $17.00/hr – $24.00/hr
Responsibilities
Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
Provides member service by maintaining exit areas, reviewing member receipts, acknowledging the member and identifying member needs, assisting members with purchasing decisions, and helping locate merchandise.
Maintains self‑checkout area, resolves member issues and concerns, promotes Sam’s Club products and services, provides guidance and support regarding self‑service technology, processes member purchases, assists with payments, returns, refunds, and exchanges per company policies and procedures, and assists members with transactions using the self‑checkout area.
Assists with securing and safeguarding Sam’s Club assets and property by observing and communicating potential criminal activity per company policies and procedures, maintaining paperwork logs and other required documentation, executing emergency response procedures, and ensuring compliance with company security and safety practices.
Assists with training Member Frontline Service associates on company processes and procedures, teaches new technology and tool functionality, delivers new program rollout training, and provides continuous learning and process improvement opportunities.
Complies with company policies, procedures, and standards of ethics and integrity by implementing action plans using the Open Door Policy and applying them in business processes and practices.
Completes work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress, and recommending ways to address improvement opportunities while adapting to change and learning from feedback.
Respects individuals by embracing differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps attract the best talent.
Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping develop and mentor others, and recognizes others’ contributions and accomplishments.
Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance; models Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
Acts in a self‑less manner and is consistently humble, self‑aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short‑ and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.
Minimum Qualifications Customer Service, Retail experience including operating front‑end equipment (e.g., cash register), and experience working with mobile retail applications.
Preferred Qualifications Additional Compensation Premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour, based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.
Benefits
Health benefits, including medical, vision, and dental coverage.
Financial benefits, including 401(k), stock purchase, and company‑paid life insurance.
Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting; PTO can be used for vacation, sick leave, holidays, or other purposes.
Other benefits, including short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Location Primary Location: 6995 Concourse Pkwy, Douglasville, GA 30134‑4551, United States of America
Seniority Level Entry level
Employment Type Part‑time
Job Function Management and Manufacturing
Industry Retail
Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a zero tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
#J-18808-Ljbffr