Desert Diamond Casino White Tanks
Position Summary
Under direct supervision of the Cage Shift Manager, supervises Cage activities of the department by monitoring, performing, training, supervising the Cashiers, Machine Mechanics and Kiosk Fill Team Members.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs)
Applies fair and consistent supervision
Assists in hiring, termination, and disciplinary actions
Assists cashiers in buys and all even exchanges with the Cage area
Assist with the planning and budget preparation for the department
Plans and administers work schedules and assignments for direct reports
Assists Cashiers in reconciliation during opening and closing
Assists in training Cashiers, Machine Mechanics and Kiosk Fill Team Members of new/proper procedures of each window and cross-trains new team members
Assists in guests needs while supervising the Cashiers, Machine Mechanics and Kiosk Fill Team Members
Monitors the performance of direct reports, ensuring adherence to all TOGE and Departmental policies and procedures
Supervises Cage Cashiers, Machine Mechanics and Kiosk Fill Team Members and performs procedures to ensure transactions are properly completed
Completes daily deposits
Ensures balancing of all cash banks
Verifies daily soft count drop to main bank when cashier is unavailable
Monitor and maintains kiosk and ATM status and balances
Services Kiosk and ATM to include full balancing midpoint adjustments, adding or decreasing currency, and the overall upkeep of supplies and maintenance
Makes change for guests and exchange coin/chip for cash
Verifies cashier’s or Kiosk bank if a variance exists
Safeguards Casino assets
Maintains excellent guest and team member relations
Complies with federal cash reporting requirements
Troubleshoots coin and currency counting equipment problems
Monitors Cashiers, Machine Mechanics and Kiosk Fill Team Members training needs and provides feedback to Cage Manager
Contacts a team member of the Table Games pit to inform them of large casino chip transactions at the Cage
Completes End of Month Cash Inventory counts and reports for Cage Managers and Accounting
Initiates investigations of variances
Verifies daily paperwork for completion and accuracy
Completes Cashier, Machine Mechanics and Kiosk Fill Team Members annual performance review
Generates weekly work schedules of Cashiers, Machine Mechanics and Kiosk Fill Team Members
Orders supplies with Administrator
Cleans Jet Scans and other cage equipment when necessary
Maintains excellent communication with team members and Managers
Documents and informs Shift Manager of all incidents or disputes relating to guest, team member and inter‑departments
Contributes to a team effort and accomplishes related results as required
Counsels and mentors cashiers on performance
Maintains a dependable work attendance record with extremely infrequent absences and/or lateness
Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guests at all times
Performs other duties as required
Minimum Qualifications Education And Experience High School Diploma or GED plus two (2) years of experience in the cash handling and customer service fields with responsibility of a $2,500 or more bankroll, one (1) of the two (2) years must have been in a supervisory capacity; or a minimum of one (1) year as a Cage Cashier with TOGE. Must be 18 years of age or older. No felony, theft, or stealing convictions. Candidate must pass a basic Bank Teller/Money Handling Test. Must be able to pass a pre‑employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications
Knowledge and proficient in basic mathematics
Knowledge of cage operations and of applicable laws on cage operations
Knowledge of the Bank Secrecy Act, Anti‑Money Laundering and Title 31 Regulations pertaining to the Casino Cage
Ability to become familiar with all cage functions and available to work all shifts
Ability to supervise staff
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels
Skill in problem solving and sound decision‑making
Skill in typing and 10‑key operation
Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, and presentation software (such as PowerPoint)
Ability to provide presentations to a large group setting
Physical Demands While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.
Work Environment Work is generally performed in the casino cage area with currency dust particles and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.
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This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs)
Applies fair and consistent supervision
Assists in hiring, termination, and disciplinary actions
Assists cashiers in buys and all even exchanges with the Cage area
Assist with the planning and budget preparation for the department
Plans and administers work schedules and assignments for direct reports
Assists Cashiers in reconciliation during opening and closing
Assists in training Cashiers, Machine Mechanics and Kiosk Fill Team Members of new/proper procedures of each window and cross-trains new team members
Assists in guests needs while supervising the Cashiers, Machine Mechanics and Kiosk Fill Team Members
Monitors the performance of direct reports, ensuring adherence to all TOGE and Departmental policies and procedures
Supervises Cage Cashiers, Machine Mechanics and Kiosk Fill Team Members and performs procedures to ensure transactions are properly completed
Completes daily deposits
Ensures balancing of all cash banks
Verifies daily soft count drop to main bank when cashier is unavailable
Monitor and maintains kiosk and ATM status and balances
Services Kiosk and ATM to include full balancing midpoint adjustments, adding or decreasing currency, and the overall upkeep of supplies and maintenance
Makes change for guests and exchange coin/chip for cash
Verifies cashier’s or Kiosk bank if a variance exists
Safeguards Casino assets
Maintains excellent guest and team member relations
Complies with federal cash reporting requirements
Troubleshoots coin and currency counting equipment problems
Monitors Cashiers, Machine Mechanics and Kiosk Fill Team Members training needs and provides feedback to Cage Manager
Contacts a team member of the Table Games pit to inform them of large casino chip transactions at the Cage
Completes End of Month Cash Inventory counts and reports for Cage Managers and Accounting
Initiates investigations of variances
Verifies daily paperwork for completion and accuracy
Completes Cashier, Machine Mechanics and Kiosk Fill Team Members annual performance review
Generates weekly work schedules of Cashiers, Machine Mechanics and Kiosk Fill Team Members
Orders supplies with Administrator
Cleans Jet Scans and other cage equipment when necessary
Maintains excellent communication with team members and Managers
Documents and informs Shift Manager of all incidents or disputes relating to guest, team member and inter‑departments
Contributes to a team effort and accomplishes related results as required
Counsels and mentors cashiers on performance
Maintains a dependable work attendance record with extremely infrequent absences and/or lateness
Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guests at all times
Performs other duties as required
Minimum Qualifications Education And Experience High School Diploma or GED plus two (2) years of experience in the cash handling and customer service fields with responsibility of a $2,500 or more bankroll, one (1) of the two (2) years must have been in a supervisory capacity; or a minimum of one (1) year as a Cage Cashier with TOGE. Must be 18 years of age or older. No felony, theft, or stealing convictions. Candidate must pass a basic Bank Teller/Money Handling Test. Must be able to pass a pre‑employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications
Knowledge and proficient in basic mathematics
Knowledge of cage operations and of applicable laws on cage operations
Knowledge of the Bank Secrecy Act, Anti‑Money Laundering and Title 31 Regulations pertaining to the Casino Cage
Ability to become familiar with all cage functions and available to work all shifts
Ability to supervise staff
Ability to communicate effectively in the English language, both verbally and in writing with staff and the general public
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with team members at all levels
Skill in problem solving and sound decision‑making
Skill in typing and 10‑key operation
Skill in operating business computers and office machines, including in a Windows environment, specifically Word, Excel, and presentation software (such as PowerPoint)
Ability to provide presentations to a large group setting
Physical Demands While performing the duties of this job, the team member regularly is required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.
Work Environment Work is generally performed in the casino cage area with currency dust particles and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required.
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