Live Nation Entertainment
Job Title:
LN Venues, Box Office Manager
Company:
Live Nation Entertainment
Location:
Virginia Beach, VA
About Live Nation Entertainment Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
Job Summary Live Nation is seeking a qualified Box Office Manager to oversee ticketing operations for concert venues in multiple locations. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.
This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary. Travel may be required.
What This Role Will Do Managerial Duties
Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
Manage the hiring, training, scheduling, and day‑to‑day supervision of all Box Office personnel
Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures
Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
Create a positive & collaborative working environment and maintain staff morale
Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
Event Management
Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
Work with the Marketing, Production and Talent departments, artist management and label representatives to set‑up events, place holds, process orders, and release tickets in a timely fashion
Assist with the monitoring of all ticket inventory
Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue
Ensure ADA Compliant Ticketing Practices
Accounting/Financial Duties
Maintain accurate Box Office accounting records and archives
Ensure venue Box Office staff adheres to company’s cash handling policies and procedures
Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
Responsible for the preparation of all Box Office settlement reports on event nights
Actively participate in event settlements, as needed
Other Duties
Monitor all ticketing software and hardware and report any issues immediately
Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
Keep current with all key ticketing trends in entertainment industry
Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
Any additional duties as assigned by leadership
What This Person Will Bring
Bachelor’s degree from an accredited university or comparable work experience
2–3 years’ experience as a Box Office manager or representative, including management level work experience
Strong knowledge of customer service, computer operations, and accounting/cash management procedures
Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow‑up, communicate and diffuse possibly volatile situations with tact
Ability to communicate respectfully with diplomacy across all levels of business is essential
Excellent oral and written communication skills
Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
Ability to work evening and weekend hours, based on the needs of daily business operations
Detail‑oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Benefits & Perks
HEALTH:
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF:
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH:
401(k) program with company match, stock reimbursement program
FAMILY:
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER:
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS:
Volunteer time off, crowdfunding match
Equal Employment Opportunity We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age. … (remaining EEO statement continued)
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Entertainment Providers
#J-18808-Ljbffr
LN Venues, Box Office Manager
Company:
Live Nation Entertainment
Location:
Virginia Beach, VA
About Live Nation Entertainment Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.
Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
Job Summary Live Nation is seeking a qualified Box Office Manager to oversee ticketing operations for concert venues in multiple locations. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner. The ideal candidate will have proven experience in various ticketing software, staff management, and guest relations.
This position will manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary. Travel may be required.
What This Role Will Do Managerial Duties
Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
Manage the hiring, training, scheduling, and day‑to‑day supervision of all Box Office personnel
Ensure all Box Office staff adheres to the company’s ticket operations policies and procedures
Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
Create a positive & collaborative working environment and maintain staff morale
Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
Event Management
Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
Assist talent buyers, tour personnel and internal staff, as necessary, with event programming, reporting, ticket holds and other ticketing details
Work with the Marketing, Production and Talent departments, artist management and label representatives to set‑up events, place holds, process orders, and release tickets in a timely fashion
Assist with the monitoring of all ticket inventory
Collaborate with Pricing team to monitor and dynamically price tickets to maximize revenue
Partner with Ancillary Product team and Venue General Manager to create and optimize ancillary products to drive incremental revenue
Ensure ADA Compliant Ticketing Practices
Accounting/Financial Duties
Maintain accurate Box Office accounting records and archives
Ensure venue Box Office staff adheres to company’s cash handling policies and procedures
Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
Responsible for the preparation of all Box Office settlement reports on event nights
Actively participate in event settlements, as needed
Other Duties
Monitor all ticketing software and hardware and report any issues immediately
Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
Keep current with all key ticketing trends in entertainment industry
Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
Any additional duties as assigned by leadership
What This Person Will Bring
Bachelor’s degree from an accredited university or comparable work experience
2–3 years’ experience as a Box Office manager or representative, including management level work experience
Strong knowledge of customer service, computer operations, and accounting/cash management procedures
Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow‑up, communicate and diffuse possibly volatile situations with tact
Ability to communicate respectfully with diplomacy across all levels of business is essential
Excellent oral and written communication skills
Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
Ability to work evening and weekend hours, based on the needs of daily business operations
Detail‑oriented with a strong ability to work under pressure to meet strict and fluid deadlines
Benefits & Perks
HEALTH:
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
YOURSELF:
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
WEALTH:
401(k) program with company match, stock reimbursement program
FAMILY:
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
CAREER:
Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
OTHERS:
Volunteer time off, crowdfunding match
Equal Employment Opportunity We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age. … (remaining EEO statement continued)
Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
Entertainment Providers
#J-18808-Ljbffr