Wellstar Health System
Front Office Specialist Weekend Extended Hours - Family Medicine @ Avalon Health
Wellstar Health System, Alpharetta, Georgia, United States, 30239
Front Office Specialist – Weekend Extended Hours – Family Medicine @ Avalon Health Park
At Wellstar, our mission is to enhance the health and well-being of every person we serve. We are proud of being a shining example of the difference dedicated professionals can make in the healthcare industry and people’s lives.
Work Shift Various (United States of America)
Shift: FT Day
M/F/SAT/SUN 9:00AM-7:00PM
Core Responsibilities
In adherence to our AIDET principles, the FOS will greet patients and guests warmly in person or on the telephone; identifying themselves and the practice.
Answer incoming calls, direct to appropriate personnel, take messages within the EHR, handle non-clinical processes, and schedule patient appointments.
Communicate quickly and often with patients in case of delays or wait for patient care.
Work with clinical staff and providers in a team approach.
Manage patient call wait times; be alert to queues in the system, respond to voicemails and messages timely, offer options to call patients back if they are on hold too long.
Register/schedule patients for appointments; ensure insurance eligibility through Experion, check in patients, scan insurance cards and ID into the EHR, and ensure completion of all necessary paperwork.
Collect co-pays and any outstanding balances, adhering to the WMG LD90 cash management policy.
Manage cash allowance; verify opening balance, ensure all correct change and collections are made and accounted for, accurately balance superbills/posting report with bank bag for each daily close.
Check patients out; collect deductibles or self‑pay balances, set up payment arrangements on balances, and/or schedule next appointment visits.
Contact patients for appointment reminders.
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick‑ups, and other clinic requests.
Other duties as assigned by management.
Required Minimum Education
High School Diploma or Equivalent
Required Minimum Experience
1‑2 years administrative front office experience in a physician practice or health care setting – Preferred
Previous customer service experience – Required
Seniority Level Entry level
Employment Type Full‑time
Location: Roswell, GA | Salary: $35,000.00–$55,000.00
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Work Shift Various (United States of America)
Shift: FT Day
M/F/SAT/SUN 9:00AM-7:00PM
Core Responsibilities
In adherence to our AIDET principles, the FOS will greet patients and guests warmly in person or on the telephone; identifying themselves and the practice.
Answer incoming calls, direct to appropriate personnel, take messages within the EHR, handle non-clinical processes, and schedule patient appointments.
Communicate quickly and often with patients in case of delays or wait for patient care.
Work with clinical staff and providers in a team approach.
Manage patient call wait times; be alert to queues in the system, respond to voicemails and messages timely, offer options to call patients back if they are on hold too long.
Register/schedule patients for appointments; ensure insurance eligibility through Experion, check in patients, scan insurance cards and ID into the EHR, and ensure completion of all necessary paperwork.
Collect co-pays and any outstanding balances, adhering to the WMG LD90 cash management policy.
Manage cash allowance; verify opening balance, ensure all correct change and collections are made and accounted for, accurately balance superbills/posting report with bank bag for each daily close.
Check patients out; collect deductibles or self‑pay balances, set up payment arrangements on balances, and/or schedule next appointment visits.
Contact patients for appointment reminders.
Coordinate with the clinic for pharmaceutical representatives, visitors, sample pick‑ups, and other clinic requests.
Other duties as assigned by management.
Required Minimum Education
High School Diploma or Equivalent
Required Minimum Experience
1‑2 years administrative front office experience in a physician practice or health care setting – Preferred
Previous customer service experience – Required
Seniority Level Entry level
Employment Type Full‑time
Location: Roswell, GA | Salary: $35,000.00–$55,000.00
#J-18808-Ljbffr