Amica Insurance
Associate Customer Care Representative - Flex
Amica Insurance, Phoenix, Arizona, United States
Associate Customer Care Representative - Flex
Join to apply for the
Associate Customer Care Representative - Flex
role at
Amica Insurance
Job Overview
This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.
Responsibilities
Conduct professional telephone conversations to service customer accounts in a high call volume environment
Problem‑solve and use time effectively to multitask and prioritize work
Assist customers with various billing and policy change transactions over the phone
Gain customer trust and respect by establishing and maintaining effective relationships
Demonstrate a high standard of customer service
Collaborate with others in a team setting
Salary and Work Schedule
A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $54,557 annually ($26.23/hr).
The 40‑hour work week is scheduled from
Tuesday through Friday, 11:00 AM to 7:00 PM and Saturday, 8:00 AM to 4:00 PM
and includes a few holidays annually.
Work from home may be available up to two days a week once trained to work independently.
Total Rewards
Medical, dental, vision coverage, short- and long-term disability, and life insurance
Paid Vacation – at least 13 vacation days in the first 12 months, amounts could be greater depending on the role
Holidays – 14 paid holidays observed
Sick time – 6 days sick time at hire, 6 additional days at 90 days of employment
Generous 401k with company match and immediate vesting; annual 3% non‑elective employer contribution
Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Generous fitness and wellness reimbursement
Employee community involvement
Strong relationships, lifelong friendships
Opportunities for advancement in a successful and growing company
Qualifications
High school diploma or equivalent education required
Previous customer service and sales experience
Excellent interpersonal and communication skills
Computer keyboard and processing skills
Previous insurance background is a plus, but not required
After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Amica conducts background checks which include a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.
The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well‑being may result in the withdrawal of the conditional offer of employment.
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share.
Equal Opportunity Policy
All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.
Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the “Is Amica hiring?” section of our FAQ.
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Associate Customer Care Representative - Flex
role at
Amica Insurance
Job Overview
This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.
Responsibilities
Conduct professional telephone conversations to service customer accounts in a high call volume environment
Problem‑solve and use time effectively to multitask and prioritize work
Assist customers with various billing and policy change transactions over the phone
Gain customer trust and respect by establishing and maintaining effective relationships
Demonstrate a high standard of customer service
Collaborate with others in a team setting
Salary and Work Schedule
A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $54,557 annually ($26.23/hr).
The 40‑hour work week is scheduled from
Tuesday through Friday, 11:00 AM to 7:00 PM and Saturday, 8:00 AM to 4:00 PM
and includes a few holidays annually.
Work from home may be available up to two days a week once trained to work independently.
Total Rewards
Medical, dental, vision coverage, short- and long-term disability, and life insurance
Paid Vacation – at least 13 vacation days in the first 12 months, amounts could be greater depending on the role
Holidays – 14 paid holidays observed
Sick time – 6 days sick time at hire, 6 additional days at 90 days of employment
Generous 401k with company match and immediate vesting; annual 3% non‑elective employer contribution
Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Generous fitness and wellness reimbursement
Employee community involvement
Strong relationships, lifelong friendships
Opportunities for advancement in a successful and growing company
Qualifications
High school diploma or equivalent education required
Previous customer service and sales experience
Excellent interpersonal and communication skills
Computer keyboard and processing skills
Previous insurance background is a plus, but not required
After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)
Amica conducts background checks which include a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.
The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well‑being may result in the withdrawal of the conditional offer of employment.
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share.
Equal Opportunity Policy
All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.
Amica Mutual Insurance Company is committed to protecting job seekers from recruitment fraud. We never request sensitive personal information or payment during the interview process. All legitimate job opportunities are listed on our official careers site: https://careers.amica.com. Learn more in the “Is Amica hiring?” section of our FAQ.
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