ALTEN
We design, build, and fly advanced aircraft and enabling technologies. We are searching for a talented and self‑motivated IT Support Specialist to help us advance the future of flight. As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure.
Responsibilities
Demonstrates initiative and possesses strong time management skills.
Efficiently manages ticket queues while providing support to onsite staff.
Proficient in administrating and maintaining Windows Server 2016 and above.
Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
Skilled in troubleshooting Windows and Mobile OS‑related hardware and software issues.
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
Familiar with patch and vulnerability management.
Experience with Microsoft AutoPilot.
Intermediate knowledge of Backup Solutions.
Proficient in troubleshooting common remote solutions such as RDP.
Basic understanding of core network components.
Maintains standards and documentation as products and technologies evolve.
Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
Minimum Requirements
Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).
Must be a US Person.
Minimum 1 year in IT (helpdesk/service desk/MSP).
Preferred Requirements
Security+ (CompTIA Security+).
MS-900 / AZ-900.
Previous experience in a fast‑paced environment, such as an MSP, is a plus.
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
Skilled in troubleshooting Windows and Mobile OS‑related hardware and software issues.
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
Familiar with patch and vulnerability management.
Experience with Microsoft AutoPilot.
Intermediate knowledge of Backup Solutions.
Proficient in troubleshooting common remote solutions such as RDP.
Basic understanding of core network components.
Maintains standards and documentation as products and technologies evolve.
Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
Physical Requirements
Ability to lift up to 35 pounds.
This position requires the ability to sit/stand for extended periods of time, conduct work in an office environment and on computers for extended periods of time.
Will be located out of our Bridgeport, WV facility.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at ALTEN by 2x
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Responsibilities
Demonstrates initiative and possesses strong time management skills.
Efficiently manages ticket queues while providing support to onsite staff.
Proficient in administrating and maintaining Windows Server 2016 and above.
Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
Skilled in troubleshooting Windows and Mobile OS‑related hardware and software issues.
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
Familiar with patch and vulnerability management.
Experience with Microsoft AutoPilot.
Intermediate knowledge of Backup Solutions.
Proficient in troubleshooting common remote solutions such as RDP.
Basic understanding of core network components.
Maintains standards and documentation as products and technologies evolve.
Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
Minimum Requirements
Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).
Must be a US Person.
Minimum 1 year in IT (helpdesk/service desk/MSP).
Preferred Requirements
Security+ (CompTIA Security+).
MS-900 / AZ-900.
Previous experience in a fast‑paced environment, such as an MSP, is a plus.
Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
Skilled in troubleshooting Windows and Mobile OS‑related hardware and software issues.
Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
Familiar with patch and vulnerability management.
Experience with Microsoft AutoPilot.
Intermediate knowledge of Backup Solutions.
Proficient in troubleshooting common remote solutions such as RDP.
Basic understanding of core network components.
Maintains standards and documentation as products and technologies evolve.
Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
Physical Requirements
Ability to lift up to 35 pounds.
This position requires the ability to sit/stand for extended periods of time, conduct work in an office environment and on computers for extended periods of time.
Will be located out of our Bridgeport, WV facility.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at ALTEN by 2x
#J-18808-Ljbffr