SuperCare Health (USA)
Customer Care Specialist *Hybrid*
SuperCare Health (USA), Phoenix, Arizona, United States, 85003
Customer Care Specialist *Hybrid*
Join to apply for the
Customer Care Specialist *Hybrid*
role at
SuperCare Health (USA)
“Improving the lives of those with chronic care diseases while providing solutions to our customers.”
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever‑growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties
This role is in office 4 days a week.
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist maintains a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities
Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items.
Maintains open communication with patients/clients and referral sources.
Responds to patient/client questions and problems.
Services walk‑in customers as needed.
Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested.
Gathers all necessary documentation prior to delivery (CMN, Rx, ABG, Care Plan, Auth, etc.).
Verifies medical necessity with physician.
Verifies eligibility and coverage with insurance and carrier according to guidelines or contract.
Verifies payer (with matrix), obtains authorization, expiration date.
Verifies patient demographics and prior equipment usage with patient.
Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
Enters data and each order (new or otherwise) in system accurately and in a timely manner.
Processes closet and on‑call orders as received.
Enters notes in appropriate areas of insurance, general, and authorizations in the computer system.
Processes orders to shipping or dispatching for Technician or RT deliveries.
Remains knowledgeable on product and insurance coverage issues to inform patients of copays and other benefit information.
Attends all departmental meetings, company meetings, and in‑services.
Reports to work daily and is ready to work at the scheduled start time.
Works Saturday assignment as needed or scheduled.
Performs any other duties that may be requested by supervisor or management.
Understands and adheres to all of SuperCare Health company policies.
Stays knowledgeable to date on all products, guidelines and insurance coverage trends.
Maintains a professional, safe and clean work environment.
Meets minimum monthly goals.
Schedules vary with start times.
Has fundamental computer skills.
Education And Or Work Experience Requirements
Experience with a medical supply company.
Knowledge of diagnosis and medical terminology.
Excellent customer service skills.
Detail oriented.
Previous management/supervisor or lead experience.
Proficiency in Microsoft Word, Outlook, and PowerPoint.
Experience in healthcare, medical and/or HME industry (preferred).
Ability to work on multiple tasks, plan and prioritize activities to achieve results and meet deadlines.
Strong organizational skills and detail oriented.
Bilingual Spanish preferred.
Benefits
Medical
Dental
Vision
Flexible Savings Account
401(k)
Voluntary Life Insurance
Observed holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
Paid training
Paid time off
Sick time
Growth opportunities
Employee referral reward program
Employee discount program
Compensation dependent on experience & qualifications with a range of: CCS 1 $15.30–$23.63, CCS 2 $16.20–$25.52.
Location 3702 E. Roeser Rd., Ste. 7, Phoenix, AZ 85040. Cross streets: 40th & Roeser.
Any employment proposal is contingent upon satisfactory completion of: background check, reference check(s), driving record (if applicable), pre‑employment drug and TB tests.
What SuperCare Health Is About SuperCare Health is a comprehensive, post‑acute care, respiratory services company, focused on managing high‑risk respiratory patients in their homes. Today, SuperCare Health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest‑rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high‑risk, post‑acute respiratory patients through our high‑touch clinical team and high‑tech, innovative solutions. Our end‑to‑end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in‑home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re‑admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
Connect With Us! Company Website: https://supercarehealth.com/
Company Business Hours: 8:30 AM – 5:30 PM PST
LinkedIn: https://www.linkedin.com/company/273667/admin/
Twitter: https://twitter.com/SuperCareHealth
Facebook: https://www.facebook.com/SuperCareHealth/
Instagram: https://www.instagram.com/supercarehealth/
#J-18808-Ljbffr
Join to apply for the
Customer Care Specialist *Hybrid*
role at
SuperCare Health (USA)
“Improving the lives of those with chronic care diseases while providing solutions to our customers.”
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever‑growing patient population. Matching passion with careers, here hard work has never been so satisfying.
Essential Duties
This role is in office 4 days a week.
Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist maintains a positive, helpful attitude and approach in providing excellent customer service to all customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers.
Responsibilities
Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items.
Maintains open communication with patients/clients and referral sources.
Responds to patient/client questions and problems.
Services walk‑in customers as needed.
Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested.
Gathers all necessary documentation prior to delivery (CMN, Rx, ABG, Care Plan, Auth, etc.).
Verifies medical necessity with physician.
Verifies eligibility and coverage with insurance and carrier according to guidelines or contract.
Verifies payer (with matrix), obtains authorization, expiration date.
Verifies patient demographics and prior equipment usage with patient.
Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
Enters data and each order (new or otherwise) in system accurately and in a timely manner.
Processes closet and on‑call orders as received.
Enters notes in appropriate areas of insurance, general, and authorizations in the computer system.
Processes orders to shipping or dispatching for Technician or RT deliveries.
Remains knowledgeable on product and insurance coverage issues to inform patients of copays and other benefit information.
Attends all departmental meetings, company meetings, and in‑services.
Reports to work daily and is ready to work at the scheduled start time.
Works Saturday assignment as needed or scheduled.
Performs any other duties that may be requested by supervisor or management.
Understands and adheres to all of SuperCare Health company policies.
Stays knowledgeable to date on all products, guidelines and insurance coverage trends.
Maintains a professional, safe and clean work environment.
Meets minimum monthly goals.
Schedules vary with start times.
Has fundamental computer skills.
Education And Or Work Experience Requirements
Experience with a medical supply company.
Knowledge of diagnosis and medical terminology.
Excellent customer service skills.
Detail oriented.
Previous management/supervisor or lead experience.
Proficiency in Microsoft Word, Outlook, and PowerPoint.
Experience in healthcare, medical and/or HME industry (preferred).
Ability to work on multiple tasks, plan and prioritize activities to achieve results and meet deadlines.
Strong organizational skills and detail oriented.
Bilingual Spanish preferred.
Benefits
Medical
Dental
Vision
Flexible Savings Account
401(k)
Voluntary Life Insurance
Observed holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
Paid training
Paid time off
Sick time
Growth opportunities
Employee referral reward program
Employee discount program
Compensation dependent on experience & qualifications with a range of: CCS 1 $15.30–$23.63, CCS 2 $16.20–$25.52.
Location 3702 E. Roeser Rd., Ste. 7, Phoenix, AZ 85040. Cross streets: 40th & Roeser.
Any employment proposal is contingent upon satisfactory completion of: background check, reference check(s), driving record (if applicable), pre‑employment drug and TB tests.
What SuperCare Health Is About SuperCare Health is a comprehensive, post‑acute care, respiratory services company, focused on managing high‑risk respiratory patients in their homes. Today, SuperCare Health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest‑rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high‑risk, post‑acute respiratory patients through our high‑touch clinical team and high‑tech, innovative solutions. Our end‑to‑end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in‑home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re‑admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.
Connect With Us! Company Website: https://supercarehealth.com/
Company Business Hours: 8:30 AM – 5:30 PM PST
LinkedIn: https://www.linkedin.com/company/273667/admin/
Twitter: https://twitter.com/SuperCareHealth
Facebook: https://www.facebook.com/SuperCareHealth/
Instagram: https://www.instagram.com/supercarehealth/
#J-18808-Ljbffr