i-Link Solutions
Job Title
Helpdesk Manager - Senior
Employer i-Link Solutions
Client State of NY
Agency Justice Center for the Protection of People with Special Needs
Contact Phone: (703) 466-0951 | (571) 351-1868 | (703) 348-3018 Email: nysreqs@ilinksolutions.com
Job Duration 30 months
Description Monitoring and responding to requests from agency staff via telephone, email and NYS ITSM system; monitoring and updating the agency’s inventory management application; monitoring and performing printer maintenance, consumable replacements; imaging and preparing computers for staff during onboardings and replacements.
Mandatory Qualifications
72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, in‑person.
60 months experience setting up end‑user workstations with telephones, monitors, keyboards, mice, laptop docking station.
60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint.
60 months experience diagnosing and repairing issues with client and/or client multi‑function devices.
60 months experience using and supporting users with WebEx functionality.
24 months experience working with ServiceNow IT Workflows, including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required.
36 months experience with imaging laptops.
Required Documentation
Resume
Copy of Candidate Identification (Driver’s License/Green Card/Visa and Passport if applicable)
Any documents referenced in the above Requested Qualifications (e.g., professional certifications, degrees, etc.)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Equal Employment Opportunity i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
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Employer i-Link Solutions
Client State of NY
Agency Justice Center for the Protection of People with Special Needs
Contact Phone: (703) 466-0951 | (571) 351-1868 | (703) 348-3018 Email: nysreqs@ilinksolutions.com
Job Duration 30 months
Description Monitoring and responding to requests from agency staff via telephone, email and NYS ITSM system; monitoring and updating the agency’s inventory management application; monitoring and performing printer maintenance, consumable replacements; imaging and preparing computers for staff during onboardings and replacements.
Mandatory Qualifications
72 months experience providing L1 and/or L2 help desk support to end users via telephone, email, in‑person.
60 months experience setting up end‑user workstations with telephones, monitors, keyboards, mice, laptop docking station.
60 months experience supporting users with Office 365 applications including Outlook, Word, Excel and PowerPoint.
60 months experience diagnosing and repairing issues with client and/or client multi‑function devices.
60 months experience using and supporting users with WebEx functionality.
24 months experience working with ServiceNow IT Workflows, including monitoring assigned work, searching and reporting functions. Experience with NYS ITSM is preferred, but not required.
36 months experience with imaging laptops.
Required Documentation
Resume
Copy of Candidate Identification (Driver’s License/Green Card/Visa and Passport if applicable)
Any documents referenced in the above Requested Qualifications (e.g., professional certifications, degrees, etc.)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Equal Employment Opportunity i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
#J-18808-Ljbffr