Cofiroute USA [now ViaPlus]
Bilingual Customer Service Representative (On-Site)
Cofiroute USA [now ViaPlus], Austin, Texas, us, 78716
About Us
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a
VINCI HIGHWAYS
subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
VINCI HIGHWAYS , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI HIGHWAYS leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience.
VINCI CONCESSIONS
is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.
Major Duties And Responsibilities
Promote positive customer relations with customers and coworkers
Answer routine and non‐routine customer calls daily
Provide customer service to walk‑in customers including accepting payments
Acquire a working knowledge of our database
Communicate effectively with a variety of people across various levels both within and outside the organization
Consistently meet established productivity, schedule adherence and quality standards
Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs
Provide information about products and services
Maintain customer records by updating account information
Follow communication procedures, guidelines, and policies
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Must follow all company rules and procedures
Ability to deal with customers in a courteous, polite, and professional manner at all times
Respond to all web and email customer correspondence
Process incoming customer (CSC) transactions
Respond to customer voicemails
Provide support for customer service center as needed
Qualifications
Excellent phone etiquette
Excellent written and verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our clients
Be extremely detail‑oriented, efficient and possess superior written and verbal communication skills
Must possess strong interpersonal skills
Have compassion and empathy for customer situations and excellent listening skills
Have excellent customer service skills with the ability to build and maintain customer relationships
Be energetic, self‑motivated, and quick‑thinking
Can work in a team environment or independently while being flexible and open to learning new experiences in a fast‑paced changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Must be able to organize and write correspondence and memos in a logical/methodical manner
Ability to effectively present information to customers, clients, and other employees of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Excellent computer skills required, including knowledge of various Microsoft Office programs
Ability to handle difficult customers or situations
Ability to work varied shifts
Education And/Or Experience
High school diploma or general education degree (GED)
A minimum of one‑year Customer Service Experience required
A minimum of six months of Call Center experience preferred
Bilingual Spanish is required
Supervisory Responsibilities There are no supervisory responsibilities in this position.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
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VINCI HIGHWAYS
subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.
VINCI HIGHWAYS , a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI HIGHWAYS leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience.
VINCI CONCESSIONS
is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.
Major Duties And Responsibilities
Promote positive customer relations with customers and coworkers
Answer routine and non‐routine customer calls daily
Provide customer service to walk‑in customers including accepting payments
Acquire a working knowledge of our database
Communicate effectively with a variety of people across various levels both within and outside the organization
Consistently meet established productivity, schedule adherence and quality standards
Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs
Provide information about products and services
Maintain customer records by updating account information
Follow communication procedures, guidelines, and policies
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Must follow all company rules and procedures
Ability to deal with customers in a courteous, polite, and professional manner at all times
Respond to all web and email customer correspondence
Process incoming customer (CSC) transactions
Respond to customer voicemails
Provide support for customer service center as needed
Qualifications
Excellent phone etiquette
Excellent written and verbal communication skills
Excellent attendance and punctuality
Enjoy providing prompt and timely service to our clients
Be extremely detail‑oriented, efficient and possess superior written and verbal communication skills
Must possess strong interpersonal skills
Have compassion and empathy for customer situations and excellent listening skills
Have excellent customer service skills with the ability to build and maintain customer relationships
Be energetic, self‑motivated, and quick‑thinking
Can work in a team environment or independently while being flexible and open to learning new experiences in a fast‑paced changing environment
Ability to read and comprehend normal instructions, correspondence, and memos
Must be able to organize and write correspondence and memos in a logical/methodical manner
Ability to effectively present information to customers, clients, and other employees of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
Excellent computer skills required, including knowledge of various Microsoft Office programs
Ability to handle difficult customers or situations
Ability to work varied shifts
Education And/Or Experience
High school diploma or general education degree (GED)
A minimum of one‑year Customer Service Experience required
A minimum of six months of Call Center experience preferred
Bilingual Spanish is required
Supervisory Responsibilities There are no supervisory responsibilities in this position.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
#J-18808-Ljbffr