Harmons Grocery
Assistant Director of Pharmacy Operations
Harmons Grocery, West Valley City, Utah, United States
$158,000 PER YEAR
GENERAL PURPOSE: The primary purpose of this position is to assist the Director of Pharmacy and Health/Wellness in managing Pharmacy operations. This person will manage the Pharmacy Call Center, coordinate and direct all Harmons Pharmacy MTM Services, Specialty Care Services, clinical services, vaccine programs, and spend time in each Pharmacy monitoring operations and mentoring Pharmacy associates.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Delivers excellent customer service while assisting customers at the Pharmacy counter, drive-thru, and over the phone
Coordinates and directs all Harmons Pharmacy MTM Services
Coordinates and directs all Harmons Pharmacy Specialty Care Services
Coordinates and directs all clinical and vaccine programs
Conducts quarterly visits to each pharmacy to ensure compliance with Harmons standards and provide coaching and mentorship to associates
Consults with other medical professionals regarding prescriptions
Counsels patients about their medications, possible interactions, and gives recommendations for over-the-counter medications
Provides information for internal and third party audits
Enters new prescriptions into the system
Submits refill requests to doctors over the phone and electronically
Submits insurance claims and inquiries about insurance problems
Completes assigned tasks efficiently and in a timely manner
Sets a professional and positive example to others
Communicates effectively and works closely with the Director of Pharmacy and Health/Wellness
Ensures company standards for safety, sanitation, and productivity are maintained
Teaches, mentors, and educates associates to help them be successful members of the team
Provides honest, direct, and consistent feedback to associates regarding their performance and areas of improvement; assesses associate performance and influences promotion, discipline, etc.
Promptly addresses and resolves associates’ concerns and/or grievances
Writes the Pharmacy Call Center schedule to ensure coverage
Follows established departmental and store policies and procedures
Ensures the pharmacy is clean, sanitized, well-maintained and meets company standards of appearance
MARGINAL DUTIES & RESPONSIBILITIES: Performs other job-related duties as assigned.
NATURE OF WORK CONTACTS:
Consistent and daily interaction with associates
Consistent and daily interaction with customers
Consistent and daily interaction with doctor’s offices and insurance companies
TRAINING & QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired knowledge, skills, and abilities: A 4-year college degree; graduate of an accredited pharmacy program; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
Must have current Utah Pharmacist License, Controlled Substance license, and CPR certification
Advanced knowledge of prescription drug information and interactions
Ability to administer immunizations using proper technique
Working knowledge of pharmacy and dispensing laws
Ability to multitask
Advanced knowledge in medical and pharmacy terminology, effects of prescription drugs, etc.
Basic math skills
Basic computer skills including Microsoft Office Suite
Ability to interpret policies and procedures
Excellent organization and planning skills
Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with diverse groups of people
Ability to professionally and appropriately handle conflict
Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
Required to make logical, significant decisions using general, recognized analytical skills and techniques
Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
Ability to work weekends, evenings, and holidays
PHYSICAL/SENSORY DEMANDS: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in a safe and comfortable pharmacy environment with the possibility of infrequent exposure to hot, cold and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking and bending throughout the entire work day and the ability to maneuver objects weighing up to 30 pounds from location to location.
We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.
#J-18808-Ljbffr
GENERAL PURPOSE: The primary purpose of this position is to assist the Director of Pharmacy and Health/Wellness in managing Pharmacy operations. This person will manage the Pharmacy Call Center, coordinate and direct all Harmons Pharmacy MTM Services, Specialty Care Services, clinical services, vaccine programs, and spend time in each Pharmacy monitoring operations and mentoring Pharmacy associates.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Delivers excellent customer service while assisting customers at the Pharmacy counter, drive-thru, and over the phone
Coordinates and directs all Harmons Pharmacy MTM Services
Coordinates and directs all Harmons Pharmacy Specialty Care Services
Coordinates and directs all clinical and vaccine programs
Conducts quarterly visits to each pharmacy to ensure compliance with Harmons standards and provide coaching and mentorship to associates
Consults with other medical professionals regarding prescriptions
Counsels patients about their medications, possible interactions, and gives recommendations for over-the-counter medications
Provides information for internal and third party audits
Enters new prescriptions into the system
Submits refill requests to doctors over the phone and electronically
Submits insurance claims and inquiries about insurance problems
Completes assigned tasks efficiently and in a timely manner
Sets a professional and positive example to others
Communicates effectively and works closely with the Director of Pharmacy and Health/Wellness
Ensures company standards for safety, sanitation, and productivity are maintained
Teaches, mentors, and educates associates to help them be successful members of the team
Provides honest, direct, and consistent feedback to associates regarding their performance and areas of improvement; assesses associate performance and influences promotion, discipline, etc.
Promptly addresses and resolves associates’ concerns and/or grievances
Writes the Pharmacy Call Center schedule to ensure coverage
Follows established departmental and store policies and procedures
Ensures the pharmacy is clean, sanitized, well-maintained and meets company standards of appearance
MARGINAL DUTIES & RESPONSIBILITIES: Performs other job-related duties as assigned.
NATURE OF WORK CONTACTS:
Consistent and daily interaction with associates
Consistent and daily interaction with customers
Consistent and daily interaction with doctor’s offices and insurance companies
TRAINING & QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Desired knowledge, skills, and abilities: A 4-year college degree; graduate of an accredited pharmacy program; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
Must have current Utah Pharmacist License, Controlled Substance license, and CPR certification
Advanced knowledge of prescription drug information and interactions
Ability to administer immunizations using proper technique
Working knowledge of pharmacy and dispensing laws
Ability to multitask
Advanced knowledge in medical and pharmacy terminology, effects of prescription drugs, etc.
Basic math skills
Basic computer skills including Microsoft Office Suite
Ability to interpret policies and procedures
Excellent organization and planning skills
Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with diverse groups of people
Ability to professionally and appropriately handle conflict
Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
Required to make logical, significant decisions using general, recognized analytical skills and techniques
Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
Ability to work weekends, evenings, and holidays
PHYSICAL/SENSORY DEMANDS: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed in a safe and comfortable pharmacy environment with the possibility of infrequent exposure to hot, cold and wet conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand and foot coordination; hear and respond to customer inquiries. Also requires standing, walking and bending throughout the entire work day and the ability to maneuver objects weighing up to 30 pounds from location to location.
We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.
#J-18808-Ljbffr