Qcells North America
Base Pay Range
$120,000.00/yr - $160,000.00/yr
Description Qcells Service Solutions (QSS) is a residential solar asset operation and maintenance service company powered by Qcells. QSS has established a design standard and installation guide for ENFin TPO, and provides a specialized quality assurance review service. QSS monitors all assets proactively to resolve issues, maximizing homeowner experience and capital investor value.
Service Manager Role The QSS Service Manager is responsible for overseeing service operations, ensuring customer satisfaction, and managing workflows from initiation through completion. This role leads efforts to develop and implement service processes, collaborates closely with the Customer Care Management team, and drives performance excellence across TPO business operations.
Responsibilities
Develop, implement, and maintain solar project‑related service processes, policies, and procedures for TPO operations.
Manage the end‑to‑end service process from intake to resolution, ensuring efficiency and customer satisfaction.
Coordinate with internal teams, clients, and external partners to verify contracts, secure approvals, and streamline service execution.
Oversee service schedules, inspections, and interconnection approvals with utilities and local jurisdictions.
Maintain team performance through KPIs, providing guidance and support to achieve service and operational goals.
Handle escalated customer inquiries, delivering timely and effective resolutions.
Maintain accurate documentation, update project and service statuses in CRM systems (Salesforce or equivalent), and ensure compliance with organisational standards.
Implement process improvements to enhance service delivery and operational efficiency.
Provide training and mentorship to coordinators and service staff to foster professional growth.
Monitor quality KPIs, analyze trends, and present regular performance reports.
Validate and approve quality review results and inspection records.
Provide training content, guidance, and support to vendors on company customer service requirements.
Support documentation for official investor requirements and drive alignment with various stakeholders, including executives, business operations, design, and engineering teams.
Create regular reports for internal management and external customers.
Adhere to internal and external payment audit processes.
Maintain regular communication with other company groups and departments locally and globally.
Perform all other duties as assigned by the Head of QSS Post‑PTO and Services or upper management.
Required Qualifications
Bachelor’s degree in business, engineering, renewable energy, or a related field (advanced degree preferred).
Minimum of 5 years of experience in the solar industry.
At least 5 years of experience in project management, service coordination, or operations leadership.
Strong knowledge of contract verification, permitting, and utility interconnection processes.
Proficiency in CRM and project management tools such as Salesforce, NetSuite, or SharePoint.
Exceptional organisational, communication, and problem‑solving skills.
Demonstrated ability to manage multiple projects and deadlines simultaneously.
Strong leadership abilities with a collaborative and customer‑first mindset.
Advanced computer skills, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
Proficiency in data analysis and reporting.
Ability to identify and develop key strategic partnerships.
Excellent written and verbal communication skills.
High degree of professionalism and integrity.
Comfortable interfacing with external stakeholders, including executives, clients, and partners.
Self‑motivated, creative, and skilled in strategic planning.
Ability to travel up to 20% of the time.
Preferred Qualifications
Experience in the TPO industry.
Physical, Mental & Environmental Demands Essential physical, mental and environmental requirements are listed below. Incumbent must be able to perform all job duties with or without reasonable accommodation.
Mobility:
Standing 20% of time, Sitting 70% of time, Walking 10% of time.
Strength:
Pulling, pushing, carrying, lifting up to 10 pounds.
Dexterity (F = Frequently, O = Occasionally, N = Never):
Typing F, Handling F, Reaching F.
Agility (F = Frequently, O = Occasionally, N = Never):
Turning F, Twisting F, Bending O, Crouching O, Balancing N, Climbing N, Crawling N, Kneeling N.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Renewable Energy, Semiconductor Manufacturing
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Description Qcells Service Solutions (QSS) is a residential solar asset operation and maintenance service company powered by Qcells. QSS has established a design standard and installation guide for ENFin TPO, and provides a specialized quality assurance review service. QSS monitors all assets proactively to resolve issues, maximizing homeowner experience and capital investor value.
Service Manager Role The QSS Service Manager is responsible for overseeing service operations, ensuring customer satisfaction, and managing workflows from initiation through completion. This role leads efforts to develop and implement service processes, collaborates closely with the Customer Care Management team, and drives performance excellence across TPO business operations.
Responsibilities
Develop, implement, and maintain solar project‑related service processes, policies, and procedures for TPO operations.
Manage the end‑to‑end service process from intake to resolution, ensuring efficiency and customer satisfaction.
Coordinate with internal teams, clients, and external partners to verify contracts, secure approvals, and streamline service execution.
Oversee service schedules, inspections, and interconnection approvals with utilities and local jurisdictions.
Maintain team performance through KPIs, providing guidance and support to achieve service and operational goals.
Handle escalated customer inquiries, delivering timely and effective resolutions.
Maintain accurate documentation, update project and service statuses in CRM systems (Salesforce or equivalent), and ensure compliance with organisational standards.
Implement process improvements to enhance service delivery and operational efficiency.
Provide training and mentorship to coordinators and service staff to foster professional growth.
Monitor quality KPIs, analyze trends, and present regular performance reports.
Validate and approve quality review results and inspection records.
Provide training content, guidance, and support to vendors on company customer service requirements.
Support documentation for official investor requirements and drive alignment with various stakeholders, including executives, business operations, design, and engineering teams.
Create regular reports for internal management and external customers.
Adhere to internal and external payment audit processes.
Maintain regular communication with other company groups and departments locally and globally.
Perform all other duties as assigned by the Head of QSS Post‑PTO and Services or upper management.
Required Qualifications
Bachelor’s degree in business, engineering, renewable energy, or a related field (advanced degree preferred).
Minimum of 5 years of experience in the solar industry.
At least 5 years of experience in project management, service coordination, or operations leadership.
Strong knowledge of contract verification, permitting, and utility interconnection processes.
Proficiency in CRM and project management tools such as Salesforce, NetSuite, or SharePoint.
Exceptional organisational, communication, and problem‑solving skills.
Demonstrated ability to manage multiple projects and deadlines simultaneously.
Strong leadership abilities with a collaborative and customer‑first mindset.
Advanced computer skills, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
Proficiency in data analysis and reporting.
Ability to identify and develop key strategic partnerships.
Excellent written and verbal communication skills.
High degree of professionalism and integrity.
Comfortable interfacing with external stakeholders, including executives, clients, and partners.
Self‑motivated, creative, and skilled in strategic planning.
Ability to travel up to 20% of the time.
Preferred Qualifications
Experience in the TPO industry.
Physical, Mental & Environmental Demands Essential physical, mental and environmental requirements are listed below. Incumbent must be able to perform all job duties with or without reasonable accommodation.
Mobility:
Standing 20% of time, Sitting 70% of time, Walking 10% of time.
Strength:
Pulling, pushing, carrying, lifting up to 10 pounds.
Dexterity (F = Frequently, O = Occasionally, N = Never):
Typing F, Handling F, Reaching F.
Agility (F = Frequently, O = Occasionally, N = Never):
Turning F, Twisting F, Bending O, Crouching O, Balancing N, Climbing N, Crawling N, Kneeling N.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Renewable Energy, Semiconductor Manufacturing
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