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Expeditors

Domestic OperationsCustomer Service Agent

Expeditors, Honolulu, Hawaii, United States, 96814

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Job Description Position Schedule: Monday-Friday: 0800-1630

Major Duties and Responsibilities

Handle the operations & customer service responsibilities associated with inbound domestic shipments for both ocean and air freight.

Track/trace shipments & locally coordinate shipments through to delivery by due date.

Perform timely updates to shipment status' and communicate them to customers and other branch locations.

Respond timely and accurately to customer pickup and quote requests.

Minimum Qualifications

High School Degree or equivalent required

Successful candidates must pass a background check

Must be legally authorized to work in the United States

Must not require future sponsorship for employment visa

Fluent in English, both written and verbal

Must have the ability to work overtime in support of the department’s needs

Must be able to commute to the city of Honolulu 96817

Proficient with numbers and basic mathematical skills

Comfortable working in a professional business environment

Desired Qualifications

Associates or Undergraduate Degree Preferred

Good computer skills (Word, Excel, and familiarity with PowerPoint)

Ability to multi-task and prioritize work while under pressure

Aptitude for math and accounting with a strong attention to detail

Strong organizational skills

Ability to work independently and in a collaborative team environment

Excellent written, verbal, and interpersonal communication skills

Has a demonstrated strong work ethic, and reliability

An understanding of or experience with logistics networks is a plus

Reporting Structure

Supervisor and Manager

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

The hourly rate for this position is $22-$25 per hour.

Compensation Pay range: $22-$25 per hour.

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