Front Office Coordinator PT Technician

Job Description The Front Office Coordinator’s (FOC) primary role is to create a “wow experience” for our patients and maintain a pleasant environment. Ensuring high levels of customer service, holding our patients accountable to the scheduled Plan of Care (POC), and achieving utilization goals. The FOC assists the team with the patient “buy in” by scheduling out the Plan of Care (POC) following the evaluation, clearly explaining the financial commitment, and holding patients accountable to arrive on-time and attend all POC appointments.

Scheduling meetings and appointments, experience with a variety of office software (email tools, spreadsheets, and databases) stay on top of patient collections, and place a high emphasis on current and ongoing tracking of metrics to meet company goals.

The Physical Therapy Technician portion of this role is responsible for maintaining the flow of our gym. This encompasses helping patients through exercises under the supervision of the PT, maintaining the cleanliness of the gym and ensuring a smooth transition between patients.

Responsibilities and Duties

Maintaining a clean and professional image

Ability to provide exceptional customer service

Answering phones, and returning voice mails promptly

Scheduling appointments and full Plan of Care (POC)

Visit type rules

Insurance restrictions

Therapist specialties

Assist in auth visit tracking and timely notification to the Auth Specialist

Inform patients of collection expectations

Co‑pays / Co‑insurance / Deductibles

Enforcing the strict cancellation/rescheduling policy

Timely opening and/or closing of the clinic (we are looking for the closing shift ending at 6pm)

Clearing provider schedules for planned and unplanned outages or PTO

Attending ongoing trainings and bringing improvement ideas to the table for team discussion

Placing high emphasis on HIPAA compliance

Using time management and efficiency skills to help keep the clinic tidy, clean, and organized

Keeping an organized record and updates to the Professional Plan of Care

Assist the therapist by helping patients with exercises and helping set up professional equipment for treatment

Helping to document effectively and quickly the treatment being performed by the therapist

Clean‑up/sanitizing of tables, rooms, and equipment after patient use

On‑site laundry duties

Qualifications Skills

Multi‑tasking

Well‑organized with a customer‑oriented approach

Exquisite communication and people skills

Excellent time management and problem‑solving skills

Abilities

Ability to type 45 words per minute using word‑processing software. Able to learn/use other computer programs including Microsoft® Excel, e‑mail, and Internet

Ability to flexibly respond to changing demands

Ability to organize and prioritize tasks effectively

Ability to communicate clearly

Ability to establish and maintain effective working relationships with patients, as a team member, and the public

Additional Information Schedule:

Monday-Friday 7am - 12pm

Location:

Empower Palmer, 902 E Palmer - Wasilla Hwy, Palmer AK 99645

Hours:

25-29hrs/ week

Job Type:

Part‑time

Compensation:

$18-$18

Learn more about the Empower Difference by visiting our website: The Empower Difference - Empower Physical Therapy (www.empoweralaska.com)

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