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DH Pace Company

Service Manager

DH Pace Company, Orlando, Florida, us, 32885

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Service Manager – Orlando, FL DH Pace Company is a private distribution, construction and service organization offering a full range of door and door related products and commercial security products. We have 50+ US offices in 24 states and 2024 sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our core values are Respect, Integrity, Service, and Excellence.

Job Responsibilities

Manage day‑to‑day operations of the commercial door service department

Plan, manage, and implement schedules to meet daily customer commitments and ensure proper execution

Review workload and manpower to meet customer commitments cost‑effectively

Ensure projects are completed timely, below budget and to customer satisfaction

Review monthly financial/operational reports and work with front‑line managers to develop action plans

Improve individual performance of the field force through daily, monthly and yearly performance reviews

Assist with hiring, training and developing new employees

Other duties as assigned by Manager

Qualifications

Bachelor’s degree preferred; minimum two years of experience managing personnel (equivalent education/experience acceptable)

Excellent customer communication skills; consistently exceed customer satisfaction expectations

Review customer survey data and respond to concerns

Technical knowledge of mechanical systems and applications

Valid driver’s license and good driving record

Benefits

Medical, dental and vision options available from month 1

Paid time off: 13 days accrued annually first year, 16 days first year 2nd year

Paid holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

Floating holidays: up to 2 per year

Competitive compensation with annual performance evaluations

401k retirement plan with employer match

Company‑paid life insurance, short‑term disability, long‑term disability

And more

Successful completion of references, employment verifications, background check and drug screen required in advance of hire.

Equal Opportunity Employer DH Pace Company, Inc. is an Equal Opportunity Employer. Veterans, people with disabilities and all protected class applicants are encouraged to apply. The company will not discharge or discriminate because an employee or applicant inquires about pay or discloses pay of others. The contractor will not disclose the pay of others to individuals who do not have access to the pay information, unless required by law or in furtherance of an investigation.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. No phone calls or emails.

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