OncoHealth
Mail Clerk Customer Service Representative (CSR)
OncoHealth, Atlanta, Georgia, United States, 30383
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Mail Clerk Customer Service Representative (CSR)
role at
OncoHealth
2 days ago Be among the first 25 applicants
About OncoHealth OncoHealth is a leading digital health company dedicated to helping health plans, employers, providers, and patients navigate the physical, mental, and financial complexities of cancer through technology‑enabled services. Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital solutions for treatment review and virtual care across all cancer types.
About the Role The Mail Clerk Customer Service Representative (CSR) will primarily manage OncoHealth’s in‑house mailing process for the Utilization Management (UM) business and also fulfill other CSR responsibilities, such as intake of all calls and ZenDesk requests (payers and providers) and resolving tier one issues (user resets, provider data management, fax and manual mailing process and other general questions). This position reports to the Atlanta office and requires reliable transportation.
Primary Responsibilities
Work rotational shifts inside office hours from 8:00 a.m. – 8:00 p.m. EST, including Monday – Friday and Saturdays 8:30 a.m. – 5:00 p.m. EST (office hours may change/extend upon operational needs)
Manage the in‑house mailing process
Prepare and mail letters on weekends when assigned
Courtier mail to post office/UPS on daily runs to drop off mail
Manage daily turnaround reports to ensure timeliness on all cases with mailing
Manage inbound calls and requests
Collect and transfer non‑clinical data into internal data management system
Acquire structured clinical data to place into internal data management system
Respond to customer queries timely and accurately, ensuring customer satisfaction and providing professional support
Triage, resolve and/or route requests using various systems as needed
Accurately document and update requests
Provide product support as assigned
Perform ongoing case audits by payer
Work across the organization with stakeholders, subject matter experts and trainers to develop documentation and support new and existing products, features, and services
Respond to customer and team member inquiries efficiently and effectively
About You
College degree or relevant experience preferred
Experience working remotely independently
A minimum of 2 years of administrative experience and/or customer service or relevant educational attainment required
1–2 years in healthcare operations, medical offices, hospital mailroom, or any insurance operations is preferred
Experience with fax queues, document management systems, EMH/EHR, medical billing or claims, and HIPAA compliance
Advanced customer service skills, excellent interpersonal and active listening skills, ability to work well in a team
Multi‑tasking, quality focus, problem‑solving, and documentation skills
Skilled in implementing systems for program effectiveness and productivity
Exceptional organizational and time‑management skills
Proficient with MS Office Suite
Reside within 25 miles of the Atlanta office: 7000 Central Parkway, Suite 1750, Atlanta, GA 30328
Reliable personal transportation
About the Location OncoHealth offers remote, hybrid or in‑office work options. The majority of the team will be remote or in hybrid arrangements with offices in Atlanta, GA and Guaynabo, PR. Employees nationwide are welcome, but work primarily in the Eastern and Central Time Zones. This position reports to the Atlanta, GA office daily.
Our Culture Taking ownership of quick action, critically thinking through the needs, and working well with others are key competencies for team member success. Leadership is dedicated to building a culture based on respect, clinical excellence, innovation – all with a focused mission of putting patients first!
We offer a full benefit package on your first day, along with a company bonus. Our modern offices provide a fun, collaborative environment with social activities and community events.
Legal and EEO Statement OncoHealth is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.
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Mail Clerk Customer Service Representative (CSR)
role at
OncoHealth
2 days ago Be among the first 25 applicants
About OncoHealth OncoHealth is a leading digital health company dedicated to helping health plans, employers, providers, and patients navigate the physical, mental, and financial complexities of cancer through technology‑enabled services. Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital solutions for treatment review and virtual care across all cancer types.
About the Role The Mail Clerk Customer Service Representative (CSR) will primarily manage OncoHealth’s in‑house mailing process for the Utilization Management (UM) business and also fulfill other CSR responsibilities, such as intake of all calls and ZenDesk requests (payers and providers) and resolving tier one issues (user resets, provider data management, fax and manual mailing process and other general questions). This position reports to the Atlanta office and requires reliable transportation.
Primary Responsibilities
Work rotational shifts inside office hours from 8:00 a.m. – 8:00 p.m. EST, including Monday – Friday and Saturdays 8:30 a.m. – 5:00 p.m. EST (office hours may change/extend upon operational needs)
Manage the in‑house mailing process
Prepare and mail letters on weekends when assigned
Courtier mail to post office/UPS on daily runs to drop off mail
Manage daily turnaround reports to ensure timeliness on all cases with mailing
Manage inbound calls and requests
Collect and transfer non‑clinical data into internal data management system
Acquire structured clinical data to place into internal data management system
Respond to customer queries timely and accurately, ensuring customer satisfaction and providing professional support
Triage, resolve and/or route requests using various systems as needed
Accurately document and update requests
Provide product support as assigned
Perform ongoing case audits by payer
Work across the organization with stakeholders, subject matter experts and trainers to develop documentation and support new and existing products, features, and services
Respond to customer and team member inquiries efficiently and effectively
About You
College degree or relevant experience preferred
Experience working remotely independently
A minimum of 2 years of administrative experience and/or customer service or relevant educational attainment required
1–2 years in healthcare operations, medical offices, hospital mailroom, or any insurance operations is preferred
Experience with fax queues, document management systems, EMH/EHR, medical billing or claims, and HIPAA compliance
Advanced customer service skills, excellent interpersonal and active listening skills, ability to work well in a team
Multi‑tasking, quality focus, problem‑solving, and documentation skills
Skilled in implementing systems for program effectiveness and productivity
Exceptional organizational and time‑management skills
Proficient with MS Office Suite
Reside within 25 miles of the Atlanta office: 7000 Central Parkway, Suite 1750, Atlanta, GA 30328
Reliable personal transportation
About the Location OncoHealth offers remote, hybrid or in‑office work options. The majority of the team will be remote or in hybrid arrangements with offices in Atlanta, GA and Guaynabo, PR. Employees nationwide are welcome, but work primarily in the Eastern and Central Time Zones. This position reports to the Atlanta, GA office daily.
Our Culture Taking ownership of quick action, critically thinking through the needs, and working well with others are key competencies for team member success. Leadership is dedicated to building a culture based on respect, clinical excellence, innovation – all with a focused mission of putting patients first!
We offer a full benefit package on your first day, along with a company bonus. Our modern offices provide a fun, collaborative environment with social activities and community events.
Legal and EEO Statement OncoHealth is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.
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