County of Roanoke Virginia
Benefit Programs Specialist
County of Roanoke Virginia, Roanoke, Virginia, United States, 24000
Performs routine professional and technical work in the Department of Social Services. Processes applications for financial or medical assistance under government programs. May deal with emotional clients, especially when benefits have been denied. Performs other duties as assigned.
Responsibilities
Interviews applicants as part of eligibility determination process
Explains available programs, rights and responsibilities of applicants and recipients
Processes applications for financial assistance
Determines employability status of an applicant
Detects fraud cases and makes appropriate referrals
Maintains eligibility reports and files applications for individual cases
Advises clients of other available services inside and outside the agency
Corresponds with families and other agencies as needed
Accurately completes and submits reports for financial assistance in accordance with Federal and State deadlines
Other Duties (Non‑Essential)
Recommends changes in policy and procedure based on experience with clients, and re‑evaluates impact of changes on clients' continuing eligibility.
Education High school diploma or equivalent.
Experience Some experience with public assistance programs.
Certifications / Licenses None.
Knowledge, Skills and Abilities
General knowledge of effective interviewing methods and techniques
Ability to apply instructions from public assistance program laws, regulations and policies
Ability to organize own work in an efficient manner
Ability to analyze oral and written data, recognizing gaps and conflicting information
Ability to explain financial assistance programs in a manner that is understood by individuals of varied backgrounds
Ability to work with others using interpersonal skills
Skill in obtaining information through oral questioning, forms and documents and to assemble the information into a clear and organized format
Ability to write letters, forms and documents, using correct grammar and spelling
Ability to perform mathematical calculations accurately
Skill in the use of a personal computer
Additional Requirements Subject to a complete criminal history background search with acceptable results. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description.
Supervisory Responsibilities None.
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Responsibilities
Interviews applicants as part of eligibility determination process
Explains available programs, rights and responsibilities of applicants and recipients
Processes applications for financial assistance
Determines employability status of an applicant
Detects fraud cases and makes appropriate referrals
Maintains eligibility reports and files applications for individual cases
Advises clients of other available services inside and outside the agency
Corresponds with families and other agencies as needed
Accurately completes and submits reports for financial assistance in accordance with Federal and State deadlines
Other Duties (Non‑Essential)
Recommends changes in policy and procedure based on experience with clients, and re‑evaluates impact of changes on clients' continuing eligibility.
Education High school diploma or equivalent.
Experience Some experience with public assistance programs.
Certifications / Licenses None.
Knowledge, Skills and Abilities
General knowledge of effective interviewing methods and techniques
Ability to apply instructions from public assistance program laws, regulations and policies
Ability to organize own work in an efficient manner
Ability to analyze oral and written data, recognizing gaps and conflicting information
Ability to explain financial assistance programs in a manner that is understood by individuals of varied backgrounds
Ability to work with others using interpersonal skills
Skill in obtaining information through oral questioning, forms and documents and to assemble the information into a clear and organized format
Ability to write letters, forms and documents, using correct grammar and spelling
Ability to perform mathematical calculations accurately
Skill in the use of a personal computer
Additional Requirements Subject to a complete criminal history background search with acceptable results. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description.
Supervisory Responsibilities None.
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