AdamsBrown, LLC
Position Summary
We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Onsite Specialists are proficient in server support, networking, and firewall management; and have experience with support software and security tools. Onsite Specialists provide technical, onsite support for clients and end-users by communicating with affected parties during problem management, both online and in person.
This person must be physically located in or near the Hutchinson, KS area.
FLSA Status: Non-exempt
Major Duties and Responsibilities
Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
Identify, document, prioritize, troubleshoot, and escalate service requests
Facilitates the restoration of normal service operation while minimizing impact to the end-user
Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
Evaluates and identifies installations and other needs in a new client environment
Desired Skills, Abilities, Characteristics, and Education
Client service oriented and positive participating team member
Onsite hardware set up and support experience, preferably with an MSP
Strong mechanical aptitude, working with tools and various networking supplies
Ability to maintain confidentiality of the company and client information
Excellent written and verbal communication skills required
Ability to document and follow established company procedures
Understanding of hardware, software, security tools, and concepts
Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
Server and networking hardware support experience required
IT Glue experience preferred
WatchGuard/Firewall experience preferred
StorageCraft, Datto backups experience preferred
Ability to work autonomously both swiftly and effectively
Must be able to travel onsite to client premises
Experience with using networking tools
Physical/Mental Requirements
Excellent communication and customer service skills
Ability to manage multiple tasks and priorities effectively
Willingness to lift and move IT equipment as needed
Working Conditions Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.
AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.
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This person must be physically located in or near the Hutchinson, KS area.
FLSA Status: Non-exempt
Major Duties and Responsibilities
Provides onsite desktop, laptop, server, and network problem management and resolution services to clients and end-users
Identify, document, prioritize, troubleshoot, and escalate service requests
Facilitates the restoration of normal service operation while minimizing impact to the end-user
Provide installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation
Evaluates and identifies installations and other needs in a new client environment
Desired Skills, Abilities, Characteristics, and Education
Client service oriented and positive participating team member
Onsite hardware set up and support experience, preferably with an MSP
Strong mechanical aptitude, working with tools and various networking supplies
Ability to maintain confidentiality of the company and client information
Excellent written and verbal communication skills required
Ability to document and follow established company procedures
Understanding of hardware, software, security tools, and concepts
Experience and knowledge of troubleshooting applications like Office 365, Adobe Acrobat, etc.
Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
Server and networking hardware support experience required
IT Glue experience preferred
WatchGuard/Firewall experience preferred
StorageCraft, Datto backups experience preferred
Ability to work autonomously both swiftly and effectively
Must be able to travel onsite to client premises
Experience with using networking tools
Physical/Mental Requirements
Excellent communication and customer service skills
Ability to manage multiple tasks and priorities effectively
Willingness to lift and move IT equipment as needed
Working Conditions Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.
AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.
#J-18808-Ljbffr