Halliburton
Sales Support Specialist - Landmark
– Halliburton We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
About the Role We are seeking a detail‑oriented and customer‑focused Customer Operations Specialist to join our team. This role is critical in ensuring a seamless Quote‑to‑Cash (QTC) process and delivering exceptional operational support to our customers. You will work closely with Sales, Finance, and Product teams to manage order processing, licensing, and service delivery for software solutions.
Job Duties
Under strict supervision, this role augments customer relationships and expedites revenue recognition by performing assigned tasks within one or more QTC process domains to include a combination of pre‑sales, product delivery and service delivery activities required to support an assigned geography, global account or customer segment.
Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Errors are readily ascertained by the supervisor and can be corrected.
Key Responsibilities
Order Management: Process customer orders accurately and ensure timely fulfillment of software licenses and services.
Quote‑to‑Cash Support: Manage activities across pre‑sales, order entry, invoicing, and delivery to expedite revenue recognition.
Customer Coordination: Serve as a point of contact for operational inquiries, ensuring clear communication and resolution of issues.
License & Entitlement Management: Handle provisioning of software licenses, renewals, and replacements in compliance with company policies.
Billing & Revenue Alignment: Ensure accurate and timely invoicing in compliance with company policies and revenue recognition standards (e.g., ASC 606).
Process Improvement: Identify gaps in operational workflows and propose enhancements to improve efficiency and customer experience.
Compliance & Controls: Ensure adherence to SOX, audit requirements, and internal governance for all operational transactions.
Qualifications
Skills are typically acquired through 1 year of experience in customer service, preferably within the high‑tech sales or service industry.
Halliburton experience in distribution or finance administration and familiarity with the sales administration and financial aspects of the business is favorable.
Completion of an undergraduate degree or bachelor’s degree in Business, Finance, or Operations is preferred.
Familiarity with CRM and Salesforce tools (CPQ experience is a plus).
Experience with ERP systems (SAP/Oracle) is a plus.
World Class Benefits At Halliburton, we’re committed to providing you and your family with a comprehensive and affordable benefits package — which means we offer support for your physical, emotional, financial and parental needs, both now and in the future. When you join our team, you’ll have access to a wide range of resources designed to help you thrive at work and at home. By clicking here, you can review a summary of the benefits available once you join.
EEO Statement Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Job Location 3000 N Sam Houston Pkwy E, Houston, Texas, 77032, United States
Job Details
Requisition Number: 204766
Experience Level: Experienced Hire
Job Family: Engineering/Science/Technology
Product Service Line: Landmark Software & Services
Full Time / Part Time: Full Time
Compensation Information: Competitive and commensurate with experience
Job Attributes
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Oil and Gas
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– Halliburton We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.
About the Role We are seeking a detail‑oriented and customer‑focused Customer Operations Specialist to join our team. This role is critical in ensuring a seamless Quote‑to‑Cash (QTC) process and delivering exceptional operational support to our customers. You will work closely with Sales, Finance, and Product teams to manage order processing, licensing, and service delivery for software solutions.
Job Duties
Under strict supervision, this role augments customer relationships and expedites revenue recognition by performing assigned tasks within one or more QTC process domains to include a combination of pre‑sales, product delivery and service delivery activities required to support an assigned geography, global account or customer segment.
Job tasks, correctly performed, have minimal impact upon the viability of the organization.
Errors are readily ascertained by the supervisor and can be corrected.
Key Responsibilities
Order Management: Process customer orders accurately and ensure timely fulfillment of software licenses and services.
Quote‑to‑Cash Support: Manage activities across pre‑sales, order entry, invoicing, and delivery to expedite revenue recognition.
Customer Coordination: Serve as a point of contact for operational inquiries, ensuring clear communication and resolution of issues.
License & Entitlement Management: Handle provisioning of software licenses, renewals, and replacements in compliance with company policies.
Billing & Revenue Alignment: Ensure accurate and timely invoicing in compliance with company policies and revenue recognition standards (e.g., ASC 606).
Process Improvement: Identify gaps in operational workflows and propose enhancements to improve efficiency and customer experience.
Compliance & Controls: Ensure adherence to SOX, audit requirements, and internal governance for all operational transactions.
Qualifications
Skills are typically acquired through 1 year of experience in customer service, preferably within the high‑tech sales or service industry.
Halliburton experience in distribution or finance administration and familiarity with the sales administration and financial aspects of the business is favorable.
Completion of an undergraduate degree or bachelor’s degree in Business, Finance, or Operations is preferred.
Familiarity with CRM and Salesforce tools (CPQ experience is a plus).
Experience with ERP systems (SAP/Oracle) is a plus.
World Class Benefits At Halliburton, we’re committed to providing you and your family with a comprehensive and affordable benefits package — which means we offer support for your physical, emotional, financial and parental needs, both now and in the future. When you join our team, you’ll have access to a wide range of resources designed to help you thrive at work and at home. By clicking here, you can review a summary of the benefits available once you join.
EEO Statement Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.
Job Location 3000 N Sam Houston Pkwy E, Houston, Texas, 77032, United States
Job Details
Requisition Number: 204766
Experience Level: Experienced Hire
Job Family: Engineering/Science/Technology
Product Service Line: Landmark Software & Services
Full Time / Part Time: Full Time
Compensation Information: Competitive and commensurate with experience
Job Attributes
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Oil and Gas
#J-18808-Ljbffr