Vaco
Order Entry / Customer Service Representative
Schedule:
Monday-Friday, 7:30am-4:00pm (onsite) Location:
Huntington Beach, CA
Overview An exciting and fast-growing
e-commerce consumer goods company
in Huntington Beach is seeking a proactive and detail-oriented
Order Entry / Customer Service Representative . This role is ideal for someone who enjoys working in a dynamic environment, collaborating with warehouse and shipping teams, and ensuring customers receive exceptional service—especially during the busy holiday season.
Key Responsibilities
Process and manage customer orders through
ShipStation
and
SAGE ERP
Provide responsive customer service via email, phone, and ticketing systems
Track order statuses and shipping details to ensure timely delivery
Collaborate with warehouse and shipping teams to resolve issues quicklyMaintain data and freight rate tracking in
Google Sheets
and
Excel
Support day-to-day warehouse operations as needed
Qualifications
1+ year of experience in
Customer Service or Order Entry , ideally in
consumer goods or e-commerce
Experience working onsite with shipping or warehouse teams
Proficiency with
ShipStation ,
SAGE ,
Google Sheets , and
Excel
preferred
Tech-minded, SOP-driven, and organized with a strong sense of ownership
Excellent attention to detail and communication skills; confident speaking up to solve problems
Knowledge of freight rates a plus
Additional Details
Busy season runs
November through December
May work occasional Saturdays (with advance notice)
This role offers the chance to be part of a passionate, hands-on team helping a growing e-commerce brand deliver exceptional customer experiences
Compensation Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. As required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Equal Opportunity Employer Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
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Monday-Friday, 7:30am-4:00pm (onsite) Location:
Huntington Beach, CA
Overview An exciting and fast-growing
e-commerce consumer goods company
in Huntington Beach is seeking a proactive and detail-oriented
Order Entry / Customer Service Representative . This role is ideal for someone who enjoys working in a dynamic environment, collaborating with warehouse and shipping teams, and ensuring customers receive exceptional service—especially during the busy holiday season.
Key Responsibilities
Process and manage customer orders through
ShipStation
and
SAGE ERP
Provide responsive customer service via email, phone, and ticketing systems
Track order statuses and shipping details to ensure timely delivery
Collaborate with warehouse and shipping teams to resolve issues quicklyMaintain data and freight rate tracking in
Google Sheets
and
Excel
Support day-to-day warehouse operations as needed
Qualifications
1+ year of experience in
Customer Service or Order Entry , ideally in
consumer goods or e-commerce
Experience working onsite with shipping or warehouse teams
Proficiency with
ShipStation ,
SAGE ,
Google Sheets , and
Excel
preferred
Tech-minded, SOP-driven, and organized with a strong sense of ownership
Excellent attention to detail and communication skills; confident speaking up to solve problems
Knowledge of freight rates a plus
Additional Details
Busy season runs
November through December
May work occasional Saturdays (with advance notice)
This role offers the chance to be part of a passionate, hands-on team helping a growing e-commerce brand deliver exceptional customer experiences
Compensation Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. As required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Equal Opportunity Employer Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
#J-18808-Ljbffr