Ensemble Health Partners
Patient Access Quality Assurance Coordinator
Ensemble Health Partners, Tyler, Texas, United States, 75701
Patient Access Quality Assurance Coordinator
Join to apply for the
Patient Access Quality Assurance Coordinator
role at
Ensemble Health Partners .
Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end‑to‑end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
O.N.E Purpose
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity This position is an onsite role; candidates must be able to work on‑site at the hospital.
With little supervision, the Patient Access Quality Assurance Specialist will work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Senior Patient Access Specialists. They will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency with policy and procedure.
They will identify trends and provide reporting for training/coaching purposes to both leadership and associates. In addition to auditing accounts, the auditor will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
This position pays between $17.00 – $18.15/hr based on experience.
Job Responsibilities
Audit Patient Access calls, accounts, and work queues to ensure compliance and consistency with policy and procedure.
Monitor the quality audit tool and process, ensuring accurate record keeping, audit scoring, and system documentation.
Identify trends and recommend quality and training needs of the department.
Partner with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes.
Ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
Collaborate with Patient Access leadership to remain updated on any new policy and procedure changes and make necessary updates to all associate scorecards.
Conduct continuous research, development, and implementation of new quality procedures and programs to ensure cutting‑edge ideas and efficiencies.
Provide routine calibrations with associates to explain scoring.
Conduct ad hoc audits requested by Patient Access leadership in addition to normal account edits.
Experience We Love
1 – 3 years of customer service experience.
Required Qualifications
High School Diploma/GED required.
CRCR required within 9 months of hire.
Other Preferred Knowledge, Skills And Abilities
4‑year Bachelor’s degree preferred.
Minimum of 2 years of Patient Access operations experience.
Knowledgeable in Patient Access services and technology, applications, systems, and processes.
Proficient in all Microsoft Office products, with an emphasis on Excel.
Join an Award‑Winning Company Five‑time winner of “Best in KLAS” 2020‑2022, 2024‑2025
Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021‑2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019‑2024
Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022‑2023
Energage Top Workplaces USA 2022‑2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023‑2024
Benefits & Culture
Associate Benefits – comprehensive package supporting physical, emotional, and financial health.
Culture – collaborative, growth‑oriented, innovative environment.
Growth – professional development and tuition reimbursement.
Recognition – quarterly and annual incentive programs for high performance.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state‑specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
EEOC – Know Your Rights FMLA Rights – English La FMLA – Español E‑Verify Participating Employer – English and Spanish Know Your Rights
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Patient Access Quality Assurance Coordinator
role at
Ensemble Health Partners .
Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end‑to‑end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
O.N.E Purpose
Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity This position is an onsite role; candidates must be able to work on‑site at the hospital.
With little supervision, the Patient Access Quality Assurance Specialist will work directly with all levels of Patient Access leadership and the individual Patient Access Specialists and Senior Patient Access Specialists. They will be responsible for auditing Patient Access calls, accounts, and work queues to ensure compliance and consistency with policy and procedure.
They will identify trends and provide reporting for training/coaching purposes to both leadership and associates. In addition to auditing accounts, the auditor will ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
This position pays between $17.00 – $18.15/hr based on experience.
Job Responsibilities
Audit Patient Access calls, accounts, and work queues to ensure compliance and consistency with policy and procedure.
Monitor the quality audit tool and process, ensuring accurate record keeping, audit scoring, and system documentation.
Identify trends and recommend quality and training needs of the department.
Partner with the leadership team to monitor, record and provide individual performance reporting for training/coaching purposes.
Ensure monthly quality scorecards are completed accurately and adhere to department standards and established metrics for quality.
Collaborate with Patient Access leadership to remain updated on any new policy and procedure changes and make necessary updates to all associate scorecards.
Conduct continuous research, development, and implementation of new quality procedures and programs to ensure cutting‑edge ideas and efficiencies.
Provide routine calibrations with associates to explain scoring.
Conduct ad hoc audits requested by Patient Access leadership in addition to normal account edits.
Experience We Love
1 – 3 years of customer service experience.
Required Qualifications
High School Diploma/GED required.
CRCR required within 9 months of hire.
Other Preferred Knowledge, Skills And Abilities
4‑year Bachelor’s degree preferred.
Minimum of 2 years of Patient Access operations experience.
Knowledgeable in Patient Access services and technology, applications, systems, and processes.
Proficient in all Microsoft Office products, with an emphasis on Excel.
Join an Award‑Winning Company Five‑time winner of “Best in KLAS” 2020‑2022, 2024‑2025
Black Book Research’s Top Revenue Cycle Management Outsourcing Solution 2021‑2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019‑2024
Leader in Everest Group’s RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022‑2023
Energage Top Workplaces USA 2022‑2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023‑2024
Benefits & Culture
Associate Benefits – comprehensive package supporting physical, emotional, and financial health.
Culture – collaborative, growth‑oriented, innovative environment.
Growth – professional development and tuition reimbursement.
Recognition – quarterly and annual incentive programs for high performance.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military or veteran status, genetic information, or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact TA@ensemblehp.com.
This posting addresses state‑specific requirements to provide pay transparency. Compensation decisions consider many job‑related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.
EEOC – Know Your Rights FMLA Rights – English La FMLA – Español E‑Verify Participating Employer – English and Spanish Know Your Rights
#J-18808-Ljbffr