Papa Johns
Job Summary
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered, ensuring restaurant profitability. This role manages operations, including the execution of all Company policies, procedures, programs and systems, and ensures compliance with all federal, state, and local laws and ethical business practices.
Responsibilities
Adheres to guidelines, techniques and expectations for each station, including dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times.
Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in the TM handbook, including image (including car topper for delivery drivers), attendance, safety and security.
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
Ensures adequate shift coverage for the restaurant, provides immediate feedback and corrects problems when identified, and maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
Contributes to profit goals by ensuring they stay within company guidelines and target goals. Accurately utilizes the FOCUS System, executes cash management duties, and assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
Requirements
High School diploma or GED (preferred).
Serv‑Safe or Local/State Food Service Certification (preferred).
Previous restaurant shift lead experience (preferred).
Successful and stable employment history.
Must be 18 years of age or older.
Must be able to work long hours (32+ hours generally required), including nights, weekends, and emergencies.
Ability to successfully perform the job duties of all positions in the restaurant.
Functional Skills
Planning & Prioritization
Communicates Effectively
Process Improvement
Our Values
EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it’s difficult.
PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
INNOVATE TO WIN – We champion and challenge for a better way in all we do.
HAVE FUN – We find joy, create meaningful impact and celebrate the journey together.
Our Core Competencies
CUSTOMER CENTRIC – We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence.
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
CONTINUOUS IMPROVEMENT – We champion better approaches through strategic risk taking, experimentation, and challenging the status quo.
BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross‑functional capacity.
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
#J-18808-Ljbffr
Responsibilities
Adheres to guidelines, techniques and expectations for each station, including dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparation procedures and maintains established product holding times.
Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in the TM handbook, including image (including car topper for delivery drivers), attendance, safety and security.
Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
Ensures adequate shift coverage for the restaurant, provides immediate feedback and corrects problems when identified, and maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
Contributes to profit goals by ensuring they stay within company guidelines and target goals. Accurately utilizes the FOCUS System, executes cash management duties, and assists in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.
Requirements
High School diploma or GED (preferred).
Serv‑Safe or Local/State Food Service Certification (preferred).
Previous restaurant shift lead experience (preferred).
Successful and stable employment history.
Must be 18 years of age or older.
Must be able to work long hours (32+ hours generally required), including nights, weekends, and emergencies.
Ability to successfully perform the job duties of all positions in the restaurant.
Functional Skills
Planning & Prioritization
Communicates Effectively
Process Improvement
Our Values
EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
DO THE RIGHT THING – We are relentlessly focused on quality and integrity and make the right choices, even when it’s difficult.
PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
INNOVATE TO WIN – We champion and challenge for a better way in all we do.
HAVE FUN – We find joy, create meaningful impact and celebrate the journey together.
Our Core Competencies
CUSTOMER CENTRIC – We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence.
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
CONTINUOUS IMPROVEMENT – We champion better approaches through strategic risk taking, experimentation, and challenging the status quo.
BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross‑functional capacity.
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E‑Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E‑Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
#J-18808-Ljbffr