Swoon
This range is provided by Swoon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $85,000.00/yr
Swoon is hiring for our Higher Education client in Tempe, AZ and this will be a hybrid position.
This is a 6-month contract to hire opportunity with Benefits - Health, Dental & Vision (50% of premium is covered for contractor). Additional benefits offered upon conversion to full-time employee.
Job Summary The Operations Manager is responsible for overseeing the day-to-day operations, governance, and continuous improvement of a large-scale enterprise research administration platform. This role serves as a critical bridge between research operations teams, system users, technology development teams, and external vendors to ensure system performance, usability, and alignment with organizational priorities.
Key Responsibilities System Oversight & Optimization
Oversee daily operations and ongoing enhancements of an enterprise research administration platform, ensuring reliability, scalability, and performance
Partner with internal stakeholders and vendors to identify, prioritize, and implement system improvements
Ensure system capabilities align with evolving business and operational needs
Governance & Compliance
Lead and manage governance routines across enterprise research, data, and forecasting platforms
Establish transparent, inclusive governance processes aligned with organizational priorities and compliance requirements
Ensure consistent operational standards and decision-making frameworks
Review, support, and inform vendor agreements and service engagements
Manage ongoing vendor relationships to ensure service delivery, accountability, and alignment with operational goals
Act as a liaison during contract discussions, renewals, and negotiations
Leadership & Business Coordination
Partner with leadership and business teams to define product needs, requirements, and development priorities
Develop and maintain a product roadmap supporting both short-term enhancements and long-term strategy
Track budgets, expenditures, and forecasts to ensure responsible financial management
Issue Resolution & Operational Support
Coordinate timely resolution of system and operational issues across functional and technical teams
Serve as a central escalation point for tracking issues through resolution
Ensure consistent communication and documentation of issue status and outcomes
Agile / SCRUM Delivery
Manage Agile/SCRUM processes for operational and project initiatives
Lead backlog prioritization, sprint planning, and delivery execution
Facilitate collaboration between developers, analysts, and business stakeholders to meet project goals
Stakeholder Engagement & Communication
Serve as a primary liaison between research operations, system users, technical teams, and leadership
Provide clear, timely communication on system performance, priorities, and upcoming changes
Build and maintain strong relationships with senior stakeholders to ensure alignment between technology solutions and business objectives
If interested in more details, please apply!
Seniority level Mid-Senior level
Employment type Contract
Job function Project Management
Industries Higher Education
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Base pay range $80,000.00/yr - $85,000.00/yr
Swoon is hiring for our Higher Education client in Tempe, AZ and this will be a hybrid position.
This is a 6-month contract to hire opportunity with Benefits - Health, Dental & Vision (50% of premium is covered for contractor). Additional benefits offered upon conversion to full-time employee.
Job Summary The Operations Manager is responsible for overseeing the day-to-day operations, governance, and continuous improvement of a large-scale enterprise research administration platform. This role serves as a critical bridge between research operations teams, system users, technology development teams, and external vendors to ensure system performance, usability, and alignment with organizational priorities.
Key Responsibilities System Oversight & Optimization
Oversee daily operations and ongoing enhancements of an enterprise research administration platform, ensuring reliability, scalability, and performance
Partner with internal stakeholders and vendors to identify, prioritize, and implement system improvements
Ensure system capabilities align with evolving business and operational needs
Governance & Compliance
Lead and manage governance routines across enterprise research, data, and forecasting platforms
Establish transparent, inclusive governance processes aligned with organizational priorities and compliance requirements
Ensure consistent operational standards and decision-making frameworks
Review, support, and inform vendor agreements and service engagements
Manage ongoing vendor relationships to ensure service delivery, accountability, and alignment with operational goals
Act as a liaison during contract discussions, renewals, and negotiations
Leadership & Business Coordination
Partner with leadership and business teams to define product needs, requirements, and development priorities
Develop and maintain a product roadmap supporting both short-term enhancements and long-term strategy
Track budgets, expenditures, and forecasts to ensure responsible financial management
Issue Resolution & Operational Support
Coordinate timely resolution of system and operational issues across functional and technical teams
Serve as a central escalation point for tracking issues through resolution
Ensure consistent communication and documentation of issue status and outcomes
Agile / SCRUM Delivery
Manage Agile/SCRUM processes for operational and project initiatives
Lead backlog prioritization, sprint planning, and delivery execution
Facilitate collaboration between developers, analysts, and business stakeholders to meet project goals
Stakeholder Engagement & Communication
Serve as a primary liaison between research operations, system users, technical teams, and leadership
Provide clear, timely communication on system performance, priorities, and upcoming changes
Build and maintain strong relationships with senior stakeholders to ensure alignment between technology solutions and business objectives
If interested in more details, please apply!
Seniority level Mid-Senior level
Employment type Contract
Job function Project Management
Industries Higher Education
#J-18808-Ljbffr