The Burks Companies Inc
Hotel Quality Assurance Inspectors needed
The Burks Companies Inc, Raleigh, North Carolina, United States
Hotel Quality Assurance Inspectors needed
Salary: $16.00 - $18.00 per hour
Location: Cherokee, NC
Overview The Housekeeping QA Inspector is responsible for ensuring the work activities of cleaning personnel meet quality standards, monitoring cleanliness, orderliness, and attractiveness of rooms in hotels. The QA Inspector will inspect work and investigate complaints regarding housekeeping service, equipment, and take corrective action. The QA Inspector is responsible for the quality of all work performed to achieve maximum guest satisfaction and protection of TBC assets. The QA Inspector should be prepared to clean as and when required.
Essential Functions
Take the initiative to greet guests in a friendly and warm manner while providing the highest quality of service to the guest at all times.
Monitor the activities of Room Attendants and train personnel in housekeeping duties and procedures as required.
Perform quality assurance functions, while meeting time standards.
Complete all pre-cleaning quality checks, including but not limited to ensuring guest supplies, cleaning supplies, and linen are properly staged and set-up.
Keep all hallways, public areas and closets clean, neat, and vacuumed.
Examine carpets, drapes and furniture for stains, damage, or wear.
Record inspection results and notify cleaning personnel of results and any correction needed.
Personally inspect all rooms daily to ensure cleanliness standards are being met. Check any vacant rooms for condition and possible occupancy, reporting any discrepancies to Management, Front Desk and Maintenance.
Update room status after approving cleanliness and condition in accordance with departmental standards.
Other Requirements
Knowledge of computers.
Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Thorough knowledge of hotel services and facilities.
Must have a professional image and personality exuding confidence and leadership skills.
Additional Information The above statements are intended to describe the general nature and level of the work being performed by incumbents assigned to this position. This is not an exhaustive list of all duties and responsibilities. The Burks Companies, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Directly related experience/education beyond the minimum stated may be substituted where appropriate.
This Company Is An Equal Opportunity Employer
#J-18808-Ljbffr
Location: Cherokee, NC
Overview The Housekeeping QA Inspector is responsible for ensuring the work activities of cleaning personnel meet quality standards, monitoring cleanliness, orderliness, and attractiveness of rooms in hotels. The QA Inspector will inspect work and investigate complaints regarding housekeeping service, equipment, and take corrective action. The QA Inspector is responsible for the quality of all work performed to achieve maximum guest satisfaction and protection of TBC assets. The QA Inspector should be prepared to clean as and when required.
Essential Functions
Take the initiative to greet guests in a friendly and warm manner while providing the highest quality of service to the guest at all times.
Monitor the activities of Room Attendants and train personnel in housekeeping duties and procedures as required.
Perform quality assurance functions, while meeting time standards.
Complete all pre-cleaning quality checks, including but not limited to ensuring guest supplies, cleaning supplies, and linen are properly staged and set-up.
Keep all hallways, public areas and closets clean, neat, and vacuumed.
Examine carpets, drapes and furniture for stains, damage, or wear.
Record inspection results and notify cleaning personnel of results and any correction needed.
Personally inspect all rooms daily to ensure cleanliness standards are being met. Check any vacant rooms for condition and possible occupancy, reporting any discrepancies to Management, Front Desk and Maintenance.
Update room status after approving cleanliness and condition in accordance with departmental standards.
Other Requirements
Knowledge of computers.
Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in person and by telephone.
Thorough knowledge of hotel services and facilities.
Must have a professional image and personality exuding confidence and leadership skills.
Additional Information The above statements are intended to describe the general nature and level of the work being performed by incumbents assigned to this position. This is not an exhaustive list of all duties and responsibilities. The Burks Companies, Inc. reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Directly related experience/education beyond the minimum stated may be substituted where appropriate.
This Company Is An Equal Opportunity Employer
#J-18808-Ljbffr