UL Solutions
Program Manager – Healthy Buildings Division, UL Solutions
The Program Manager plays a critical role in driving operational excellence and cross‑functional collaboration across the Healthy Buildings division at UL Solutions. This role ensures seamless coordination between internal teams to optimize workflows, improve customer experience, and support strategic growth initiatives across operations.
Responsibilities Program Manager performs analyses of economic, industry, customer, and other similar data to manage the current business and proactively solve issues. Works with staff and management in a leadership role to facilitate business, financial and operations planning for new and current business opportunities. Works with operational management to facilitate long‑range and annual strategic planning, and capacity planning processes. Tracks and evaluates plan results, advises operational management and develops corrective actions. Responsible for ensuring customer delight and operational success from the time of sale to contract closure.
Partner with Sales to align operational processes with client acquisition strategies and ensure accurate project information is captured upfront
Work closely with the Reporting teams to develop dashboards and performance metrics that support data‑driven decision‑making
Coordinate with Reporting team to ensure service delivery meets client expectations and feedback loops are integrated into operational improvements
Liaise with Invoicing and Credit & Collections teams to resolve billing issues, manage portal workflows, and ensure timely invoice generation and delivery
Collaborate with Operations to streamline service line execution, manage resource utilization, and drive continuous improvement initiatives
Lead and manage cross‑functional teams to deliver services efficiently and profitably
Assist with service line financial analysis including budgeting, forecasting, and utilization targets
Implement standardized processes for project setup, milestone tracking, and closure
Drive adoption of tools and systems (e.g., PSA) to support scalable operations
Develop and manage KPI dashboards and reporting
Develop and execute operational strategies that align with business goals and sustainability objectives
Identify and implement process improvements that reduce costs, increase efficiency, and enhance customer satisfaction
Support program management efforts including onboarding, scoping, and resource planning
Qualifications
Bachelor’s degree in Business Administration, Operations Management, or related field
6+ years of relevant experience, including 2+ years in a managerial role
Proven ability to lead cross‑functional teams and manage complex workflows
Strong analytical skills with experience in financial modeling, forecasting, and performance reporting
Excellent communication and stakeholder management skills
What We Offer
Estimated salary range: $110,000 to $125,000 with annual bonus target payout of 20% of base salary
Health benefits including medical, dental, vision, wellness programs, and retirement savings (401K)
Paid time off: vacation (15 days), floating holidays (12 days), sick time (72 hours)
Full‑time employment, competitive rewards, and growth opportunities in a global leader
About UL Solutions A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, along with software products and advisory offerings that support our customers’ product innovation and business growth. Our science is your advantage.
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Responsibilities Program Manager performs analyses of economic, industry, customer, and other similar data to manage the current business and proactively solve issues. Works with staff and management in a leadership role to facilitate business, financial and operations planning for new and current business opportunities. Works with operational management to facilitate long‑range and annual strategic planning, and capacity planning processes. Tracks and evaluates plan results, advises operational management and develops corrective actions. Responsible for ensuring customer delight and operational success from the time of sale to contract closure.
Partner with Sales to align operational processes with client acquisition strategies and ensure accurate project information is captured upfront
Work closely with the Reporting teams to develop dashboards and performance metrics that support data‑driven decision‑making
Coordinate with Reporting team to ensure service delivery meets client expectations and feedback loops are integrated into operational improvements
Liaise with Invoicing and Credit & Collections teams to resolve billing issues, manage portal workflows, and ensure timely invoice generation and delivery
Collaborate with Operations to streamline service line execution, manage resource utilization, and drive continuous improvement initiatives
Lead and manage cross‑functional teams to deliver services efficiently and profitably
Assist with service line financial analysis including budgeting, forecasting, and utilization targets
Implement standardized processes for project setup, milestone tracking, and closure
Drive adoption of tools and systems (e.g., PSA) to support scalable operations
Develop and manage KPI dashboards and reporting
Develop and execute operational strategies that align with business goals and sustainability objectives
Identify and implement process improvements that reduce costs, increase efficiency, and enhance customer satisfaction
Support program management efforts including onboarding, scoping, and resource planning
Qualifications
Bachelor’s degree in Business Administration, Operations Management, or related field
6+ years of relevant experience, including 2+ years in a managerial role
Proven ability to lead cross‑functional teams and manage complex workflows
Strong analytical skills with experience in financial modeling, forecasting, and performance reporting
Excellent communication and stakeholder management skills
What We Offer
Estimated salary range: $110,000 to $125,000 with annual bonus target payout of 20% of base salary
Health benefits including medical, dental, vision, wellness programs, and retirement savings (401K)
Paid time off: vacation (15 days), floating holidays (12 days), sick time (72 hours)
Full‑time employment, competitive rewards, and growth opportunities in a global leader
About UL Solutions A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, along with software products and advisory offerings that support our customers’ product innovation and business growth. Our science is your advantage.
#J-18808-Ljbffr