Greystar
Community Manager – Jovie Belterra 55+
About Greystar Greystar is a leading global real estate platform offering expertise in property management, investment management, development, and construction services. Headquartered in Charleston, SC, Greystar manages and operates property assets across more than 250 markets worldwide.
Job Description Summary The Community Manager leads daily operations of an Active Adult community, ensuring exceptional resident experiences, strong financial performance, and full regulatory compliance.
Responsibilities
Respond promptly to resident concerns, complaints, questions, and requests, and take appropriate action to resolve issues.
Complete required accounting, financial, administrative, operational, and other reports with accuracy and timeliness.
Serve as liaison with ownership, investors, and regional/asset management teams; provide performance updates and suggestions to improve overall performance.
Oversee hiring, onboarding, training, and performance management of team members; ensure all required trainings and certifications are current.
Oversee lease enforcement process; conduct periodic apartment inspections and enforce community rules and lease policies.
Conduct interactive daily huddles, regular one-on-one coaching/check-ins, and annual reviews; keep team members informed of resident situations as necessary.
Supervise sales activities to achieve revenue and occupancy goals; monitor leasing team performance and metrics.
Set rent rates, collect and post rent and fees, and prepare monthly financial status reports; oversee accounts payable/receivable.
Conduct regular community inspections; maintain safety, cleanliness, curb appeal, and amenities.
Promote resident satisfaction and retention; monitor and respond to resident satisfaction surveys and online reviews.
Oversee budget creation, forecasting, and monthly variance reporting; present financial performance updates to ownership/asset managers.
Maintain confidentiality of personal information concerning residents and staff.
Analyze local market and economic trends; implement short- and long-range marketing and leasing strategies.
Direct maintenance/service operations; ensure timely work order completion and preventive maintenance programs.
Manage vendor contracts, insurance compliance, and risk management initiatives.
Maintain and stay current on community licenses, inspections, certifications, permits, etc.
Forecast and track capital expenditures; manage vendor contracts and oversee capital projects and unit upgrades/renovations.
Represent the community to the greater community; participate in outreach marketing efforts.
Work evening and weekend hours as required; perform other duties related to community success.
Basic Knowledge & Qualifications
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
4-6 years minimum of relevant experience that demonstrates property management, sales, marketing, and customer service background sufficient to manage day-to-day operations.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated; ability to work independently and as a collaborative team member.
Specialized Skills
All required licenses and certifications as required by State and Local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency in internet, word processing, spreadsheet, and database management programs.
Strong proficiency in property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Travel / Physical Demands
Work in an office environment and frequent exposure to outdoor elements; physically access all exterior and interior parts of the property.
Push, pull, lift, carry, or maneuver weights up to twenty pounds independently and fifty pounds with assistance.
Routine local travel may be required for bank deposits, training classes, outreach events, or other situations.
Key Competencies
Accountability – Holds self and others accountable to meet commitments.
Action Oriented – Takes on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
Business Insight – Applies knowledge of business and the marketplace to advance organizational goals.
Manages Conflict – Handles conflict situations effectively, in a satisfactory manner to customers and the organization.
Customer Focus – Builds strong customer relationships and delivers customer‑centric solutions.
Decision Quality – Makes good and timely decisions that keep the organization moving forward.
Develops Talent – Develops team members to meet both their career goals and the organization’s goals.
Directs Work – Provides direction, delegates, and removes obstacles to get work done.
Drives Engagement – Creates a climate where team members are motivated to help the organization achieve objectives.
Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
Organizational Savvy – Maneuvers comfortably through complex policy, process, and people‑related organizational dynamics.
Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
Drives Results – Consistently achieves results, even under adverse circumstances.
Situational Adaptability – Adapts approach and demeanor in real time to match shifting demands of different situations.
Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies.
Build Effective Teams – Builds strong‑identity team that applies their diverse skills and perspectives to achieve common goals.
Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
Additional Compensation
Corporate Positions: May be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: May be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive medical, dental, vision, and disability & life insurance benefits.
Generous paid time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Birthday off after one year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar‑managed communities subject to discount and unit availability.
6‑week paid sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance and legal plans.
Charitable giving program and benefits.
Benefits offered for full‑time employees. Compensation and benefits may vary for union roles due to collective bargaining agreements.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice:
Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct interviews via text or messaging; all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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About Greystar Greystar is a leading global real estate platform offering expertise in property management, investment management, development, and construction services. Headquartered in Charleston, SC, Greystar manages and operates property assets across more than 250 markets worldwide.
Job Description Summary The Community Manager leads daily operations of an Active Adult community, ensuring exceptional resident experiences, strong financial performance, and full regulatory compliance.
Responsibilities
Respond promptly to resident concerns, complaints, questions, and requests, and take appropriate action to resolve issues.
Complete required accounting, financial, administrative, operational, and other reports with accuracy and timeliness.
Serve as liaison with ownership, investors, and regional/asset management teams; provide performance updates and suggestions to improve overall performance.
Oversee hiring, onboarding, training, and performance management of team members; ensure all required trainings and certifications are current.
Oversee lease enforcement process; conduct periodic apartment inspections and enforce community rules and lease policies.
Conduct interactive daily huddles, regular one-on-one coaching/check-ins, and annual reviews; keep team members informed of resident situations as necessary.
Supervise sales activities to achieve revenue and occupancy goals; monitor leasing team performance and metrics.
Set rent rates, collect and post rent and fees, and prepare monthly financial status reports; oversee accounts payable/receivable.
Conduct regular community inspections; maintain safety, cleanliness, curb appeal, and amenities.
Promote resident satisfaction and retention; monitor and respond to resident satisfaction surveys and online reviews.
Oversee budget creation, forecasting, and monthly variance reporting; present financial performance updates to ownership/asset managers.
Maintain confidentiality of personal information concerning residents and staff.
Analyze local market and economic trends; implement short- and long-range marketing and leasing strategies.
Direct maintenance/service operations; ensure timely work order completion and preventive maintenance programs.
Manage vendor contracts, insurance compliance, and risk management initiatives.
Maintain and stay current on community licenses, inspections, certifications, permits, etc.
Forecast and track capital expenditures; manage vendor contracts and oversee capital projects and unit upgrades/renovations.
Represent the community to the greater community; participate in outreach marketing efforts.
Work evening and weekend hours as required; perform other duties related to community success.
Basic Knowledge & Qualifications
Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, or related field.
4-6 years minimum of relevant experience that demonstrates property management, sales, marketing, and customer service background sufficient to manage day-to-day operations.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated; ability to work independently and as a collaborative team member.
Specialized Skills
All required licenses and certifications as required by State and Local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency in internet, word processing, spreadsheet, and database management programs.
Strong proficiency in property management software (preferably Entrata, Yardi, and/or OneSite).
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Travel / Physical Demands
Work in an office environment and frequent exposure to outdoor elements; physically access all exterior and interior parts of the property.
Push, pull, lift, carry, or maneuver weights up to twenty pounds independently and fifty pounds with assistance.
Routine local travel may be required for bank deposits, training classes, outreach events, or other situations.
Key Competencies
Accountability – Holds self and others accountable to meet commitments.
Action Oriented – Takes on new opportunities and tough challenges with urgency, high energy, and enthusiasm.
Business Insight – Applies knowledge of business and the marketplace to advance organizational goals.
Manages Conflict – Handles conflict situations effectively, in a satisfactory manner to customers and the organization.
Customer Focus – Builds strong customer relationships and delivers customer‑centric solutions.
Decision Quality – Makes good and timely decisions that keep the organization moving forward.
Develops Talent – Develops team members to meet both their career goals and the organization’s goals.
Directs Work – Provides direction, delegates, and removes obstacles to get work done.
Drives Engagement – Creates a climate where team members are motivated to help the organization achieve objectives.
Financial Acumen – Interprets and applies understanding of key financial indicators to make better business decisions.
Interpersonal Savvy – Relates openly and comfortably with diverse groups of people.
Organizational Savvy – Maneuvers comfortably through complex policy, process, and people‑related organizational dynamics.
Plans and Aligns – Plans and prioritizes work to meet commitments aligned with organizational goals.
Drives Results – Consistently achieves results, even under adverse circumstances.
Situational Adaptability – Adapts approach and demeanor in real time to match shifting demands of different situations.
Strategic Mindset – Sees ahead to future possibilities and translates them into breakthrough strategies.
Build Effective Teams – Builds strong‑identity team that applies their diverse skills and perspectives to achieve common goals.
Instills Trust – Gains the confidence and trust of others through honesty, integrity, and authenticity.
Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
Additional Compensation
Corporate Positions: May be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: May be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered
Competitive medical, dental, vision, and disability & life insurance benefits.
Generous paid time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Birthday off after one year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar‑managed communities subject to discount and unit availability.
6‑week paid sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance and legal plans.
Charitable giving program and benefits.
Benefits offered for full‑time employees. Compensation and benefits may vary for union roles due to collective bargaining agreements.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Important Notice:
Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct interviews via text or messaging; all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
#J-18808-Ljbffr