Five Below
Join to apply for the
Customer Experience Manager
role at
Five Below
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! The culture at Five Below inspires big ideas, super energy, passion, and the ability to make the workplace a WOW place!
Responsibilities
Ensures all crew members are Wowing the Customer through personal contact with customers, training the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Responsible for leading front end operations, ensuring front end merchandising meet or exceed brand standards, and ensuring all front-end equipment is in working order.
Responsible for opening and closing procedures, maintaining store cleanliness, recovery, and keeping the store ready for customers at all times.
Responsible for performing store manager duties in their absence.
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
Reviews all corporate communications and reacts accordingly.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
This job description is not all-inclusive; additional responsibilities will be determined by the Store Manager as dictated by store needs.
Qualifications
High School Graduate or equivalent.
College experience preferred.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multi-task.
Creative thinking.
Ability to maintain composure under pressure.
Essential Job Functions
Frequently operate cash register.
Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5-10 feet.
Frequently ascend/descend ladders to retrieve and put away stock.
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
Ability to work a flexible schedule; day, evening, weekends, may include overnight shifts and travel as required.
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Must be able to remain in a stationary, upright position for 80% of the time.
Explore our
benefits
site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below
is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type Hourly
Position Starting At $15.00
BE AWARE OF FRAUD!
Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Retail
Referrals increase your chances of interviewing at Five Below by 2x
#J-18808-Ljbffr
Customer Experience Manager
role at
Five Below
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! The culture at Five Below inspires big ideas, super energy, passion, and the ability to make the workplace a WOW place!
Responsibilities
Ensures all crew members are Wowing the Customer through personal contact with customers, training the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
Responsible for leading front end operations, ensuring front end merchandising meet or exceed brand standards, and ensuring all front-end equipment is in working order.
Responsible for opening and closing procedures, maintaining store cleanliness, recovery, and keeping the store ready for customers at all times.
Responsible for performing store manager duties in their absence.
Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
Reviews all corporate communications and reacts accordingly.
Partners with the entire store leadership team in merchandising procedures and World Recovery.
Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
This job description is not all-inclusive; additional responsibilities will be determined by the Store Manager as dictated by store needs.
Qualifications
High School Graduate or equivalent.
College experience preferred.
Minimum 2 years of management experience.
Excellent verbal and written communication skills.
Ability to multi-task.
Creative thinking.
Ability to maintain composure under pressure.
Essential Job Functions
Frequently operate cash register.
Frequently move merchandise weighing up to 25 lbs and place/remove merchandise up to a height of 5-10 feet.
Frequently ascend/descend ladders to retrieve and put away stock.
Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers.
Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise.
Ability to work a flexible schedule; day, evening, weekends, may include overnight shifts and travel as required.
Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
Must be able to remain in a stationary, upright position for 80% of the time.
Explore our
benefits
site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered—check it out today! benefits.fivebelow.com/public/welcome
Five Below
is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new
Position Type Hourly
Position Starting At $15.00
BE AWARE OF FRAUD!
Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers
Seniority level Mid-Senior level
Employment type Full-time
Job function Other
Industries Retail
Referrals increase your chances of interviewing at Five Below by 2x
#J-18808-Ljbffr