Alltex Staffing & Personnel
Customer Service (Manufacturing)
Alltex Staffing & Personnel, Pasadena, California, United States, 91122
All Tex Personnel Inc.
Job Order: Customer Service Representative
FLSA Status:
Non-Exempt
Department:
Sales
Reports to:
Sales Manager
Schedule:
Monday-Friday, 8:00 AM 5:00 PM
Position Summary Interact with customers via phone and email to provide and process information in response to inquiries, concerns, and requests about products and services. Responsible for entering quotes, processing orders, and assisting customers with order status.
Role Qualifications
Highly organized and detail-oriented, with strong follow-through on tasks and requests
Demonstrated ability to process customer requests quickly and accurately
Eagerness to learn, take direction, and continuously develop new skills
Proven ability to deliver exceptional customer service through both email and phone communication
Skilled at managing multiple priorities in a dynamic, fast-paced environment
Excellent communication skills, with the ability to listen actively and convey information clearly
Strong interpersonal skills and a collaborative attitude toward team success
Reliable, punctual, and committed to a strong work ethic and consistent attendance
Primary Responsibilities
Interface with customers regarding expedited and regular orders via phone or email
Respond promptly to all customer inquiries, including quotes, order status, and internal questions
Maintain records of customer interactions and follow up as needed
Coordinate with Production and Shipping on behalf of customers regarding order changes
Process orders, issue quotes, and manage flagged emails in the sales inbox
Evaluate customer requirements to ensure order accuracy
Perform other duties as assigned
Essential Skills and Experience
High school diploma or equivalent required; college degree preferred
12 years of customer service experience preferred
Excellent verbal and written communication skills
Strong typing and data entry skills (up to 75% of the role)
Experience with MRP and CRM systems preferred
Well-organized with effective time management skills
Fast, accurate, and detail-oriented
Professional demeanor in all customer and team interactions
Adaptable and able to perform under pressure
Physical Demands / Work Environment Physical Demands:
Prolonged periods of sitting
Frequent use of phone and office equipment (computers, printers, copiers, fax machines)
Clear verbal communication required to convey information effectively
Work Environment:
Moderate noise level typical of an office setting
General Sign-Off The employee is expected to adhere to all company policies and act as a role model in compliance with those policies.
Acknowledgment:
I have read and understand the job description and expectations outlined above.
#J-18808-Ljbffr
Job Order: Customer Service Representative
FLSA Status:
Non-Exempt
Department:
Sales
Reports to:
Sales Manager
Schedule:
Monday-Friday, 8:00 AM 5:00 PM
Position Summary Interact with customers via phone and email to provide and process information in response to inquiries, concerns, and requests about products and services. Responsible for entering quotes, processing orders, and assisting customers with order status.
Role Qualifications
Highly organized and detail-oriented, with strong follow-through on tasks and requests
Demonstrated ability to process customer requests quickly and accurately
Eagerness to learn, take direction, and continuously develop new skills
Proven ability to deliver exceptional customer service through both email and phone communication
Skilled at managing multiple priorities in a dynamic, fast-paced environment
Excellent communication skills, with the ability to listen actively and convey information clearly
Strong interpersonal skills and a collaborative attitude toward team success
Reliable, punctual, and committed to a strong work ethic and consistent attendance
Primary Responsibilities
Interface with customers regarding expedited and regular orders via phone or email
Respond promptly to all customer inquiries, including quotes, order status, and internal questions
Maintain records of customer interactions and follow up as needed
Coordinate with Production and Shipping on behalf of customers regarding order changes
Process orders, issue quotes, and manage flagged emails in the sales inbox
Evaluate customer requirements to ensure order accuracy
Perform other duties as assigned
Essential Skills and Experience
High school diploma or equivalent required; college degree preferred
12 years of customer service experience preferred
Excellent verbal and written communication skills
Strong typing and data entry skills (up to 75% of the role)
Experience with MRP and CRM systems preferred
Well-organized with effective time management skills
Fast, accurate, and detail-oriented
Professional demeanor in all customer and team interactions
Adaptable and able to perform under pressure
Physical Demands / Work Environment Physical Demands:
Prolonged periods of sitting
Frequent use of phone and office equipment (computers, printers, copiers, fax machines)
Clear verbal communication required to convey information effectively
Work Environment:
Moderate noise level typical of an office setting
General Sign-Off The employee is expected to adhere to all company policies and act as a role model in compliance with those policies.
Acknowledgment:
I have read and understand the job description and expectations outlined above.
#J-18808-Ljbffr