Auro Hotels
SpringHill Suites Fort Lauderdale Airport & Cruise
151 SW 18th Court
Dania Beach, FL 33004, USA
Description Springhill Suites by Marriott Dania Beach/Ft Lauderdale
is seeking an experienced Front Desk Supervisor for their hotel. The purpose is to assure the overall success of the hotel by meeting or exceeding guest expectations for service.
Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Major Responsibilities
Ensures that each guest receives outstanding service by providing a guest‑friendly environment that includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism at all times, take pride in representing the hotel professionally with our guests, and assure that all transactions with guests are handled in a legal and ethical manner.
Understands and applies all property safety and security procedures to maintain a secure environment for associates and guests. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to foster a positive working environment.
Essential Job Functions
Responsible for overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
Prepares work schedules in accordance with forecasted occupancy.
Supervises day‑to‑day activities of front desk, bell, and van drivers staff.
Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports.
Meets and exceeds customer expectations by ensuring the department provides outstanding customer service and teamwork.
Coordinates staffing and payroll to conform with productivity and budgetary standards.
Prepares payroll and schedules; monitors actual vs. budget payroll activities.
Works side by side with front‑desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts weekly.
Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
Participates in daily Yield Management Meetings.
Ensures all employees follow safety rules and procedures, takes corrective action where required to improve safety.
Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
Maintains proper front‑desk supplies inventory, conducts inventories as assigned and recommends purchases within budget.
Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel to assist wherever required.
This is a full‑time position (at least 30 hours per week) requiring full availability, including nights, holidays, and weekends.
Experience / Education College degree in Hotel Administration preferred; 2‑3 years hotel management/supervisory experience or equivalent combination of education and experience. Must be able to speak, read, and understand English.
Auro Hotels
is an Equal Employment Opportunity and E‑Verify Employer. All applicants are subject to background and substance‑abuse screening prior to any offer of employment.
Qualifications Required Education:
Associates or better in Hospitality and Resort Management or related field.
Required Experience:
At least 2 years previous experience as a Supervisor in a brand hotel.
Equal Opportunity Employer A required employee rights notice pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
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Description Springhill Suites by Marriott Dania Beach/Ft Lauderdale
is seeking an experienced Front Desk Supervisor for their hotel. The purpose is to assure the overall success of the hotel by meeting or exceeding guest expectations for service.
Supervisory Responsibilities Directly or indirectly supervises associates and/or supervisors. Carries out supervisory responsibilities in accordance with the organization’s policies, procedures, and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Major Responsibilities
Ensures that each guest receives outstanding service by providing a guest‑friendly environment that includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism at all times, take pride in representing the hotel professionally with our guests, and assure that all transactions with guests are handled in a legal and ethical manner.
Understands and applies all property safety and security procedures to maintain a secure environment for associates and guests. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to foster a positive working environment.
Essential Job Functions
Responsible for overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
Prepares work schedules in accordance with forecasted occupancy.
Supervises day‑to‑day activities of front desk, bell, and van drivers staff.
Utilizes leadership skills and motivation techniques to maximize employee productivity and satisfaction of direct reports.
Meets and exceeds customer expectations by ensuring the department provides outstanding customer service and teamwork.
Coordinates staffing and payroll to conform with productivity and budgetary standards.
Prepares payroll and schedules; monitors actual vs. budget payroll activities.
Works side by side with front‑desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts weekly.
Coordinates Front Desk work with other departments: Housekeeping, Engineering, Banquets, etc.
Participates in daily Yield Management Meetings.
Ensures all employees follow safety rules and procedures, takes corrective action where required to improve safety.
Coordinates the collection and submission of hotel news to the quarterly AURO Hotels Associate newsletter.
Maintains proper front‑desk supplies inventory, conducts inventories as assigned and recommends purchases within budget.
Confers closely with GM/AGM at all times and takes every opportunity to become familiar with all aspects of the hotel to assist wherever required.
This is a full‑time position (at least 30 hours per week) requiring full availability, including nights, holidays, and weekends.
Experience / Education College degree in Hotel Administration preferred; 2‑3 years hotel management/supervisory experience or equivalent combination of education and experience. Must be able to speak, read, and understand English.
Auro Hotels
is an Equal Employment Opportunity and E‑Verify Employer. All applicants are subject to background and substance‑abuse screening prior to any offer of employment.
Qualifications Required Education:
Associates or better in Hospitality and Resort Management or related field.
Required Experience:
At least 2 years previous experience as a Supervisor in a brand hotel.
Equal Opportunity Employer A required employee rights notice pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr