Petco
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. We're focused on purpose-driven work, and strongly believe what's good for pets, people and our planet is good for Petco.
Position Overview
As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is being provided for all companion animals and aquatic life in the Pet Care Center (PCC). You'll be the primary resource regarding animal care and maintenance. This position will support the achievement of the PCC's budgeted sales and shrink goals. You'll ensure our merchandising and inventory strategies are executed across the Pet Care Center with your primary focus in companion animals and aquatic life. You will ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guest and their pet/s. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team. Position Responsibilities
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care. Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care. This includes ensuring that all companion animal and aquatic life maintenance, companion animal incident reports and hourly animal health checks are completed as required. Process register transactions in a way that creates a great experience for each guest. Be proficient within our selling model and support guest interactions as needed. Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests. Complete and apply training programs to maintain a high level of expertise of their role and educate other PCC partners in animal care and maintenance. Promote a positive culture of teamwork, inclusion, and collaboration. Adhere to established operational guidelines, policies, and procedures. Evaluate guest inquiries and refer to the Leader on Duty as needed. Act as primary resource for guests and other PCC partners regarding all animal education and care. Order companion animals and aquatic life, supplies, and merchandise in partnership with the sales team to maximize sales, margin, and inventory. Analyze department inventory management data and recommend areas for improvement. Perform routine housekeeping tasks to maintain the professional image and appearance of the companion animal habitat and aquatic areas, including sweeping/mopping floors, dusting, cleaning tanks, and restocking merchandise. Ensure the proper handling and documentation for all relinquished and adoption animals. Verify animal related maintenance tasks are completed as outlined on the Maintenance Schedules. Participate in the completion of all animal and aquatic life related physical inventory counts. Adhere to and promote established safety and loss prevention procedures. Perform additional duties and projects as required or assigned with or without regular supervision. Other Essential Duties
Utilize Selling Behaviors . You are key to providing an amazing guest experience. Utilizing the behaviors within our Sales Model is critical to identifying and solving guests’ needs. Contribute to a Safe Environment . You'll be empowered through training programs to maintain our safety protocols. The safety of partners, guests, and pets is our #1 priority. Be a Part of a Collaborative Culture . Being a great teammate is key to creating a culture centered around solving for the health and wellness needs of pets. Engage in Your Career . As you develop your skills and knowledge, you'll have the opportunity to participate in developmental programs to support your continued growth. Basic Qualifications
Minimum of one year of experience working with and/or caring for companion animals and aquatic life is required. Qualified applicants will possess a high level of knowledge of companion animals and aquatic life and an aptitude for sales techniques. In addition to a professional appearance and demeanor, applicants must demonstrate a keen and genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to interactions with the public, partners, leaders, and external veterinary partners. Certification
Completion and maintenance of the Petco Animal Care Certification program is required. Education/Skills
High school diploma or equivalent (GED) and proficiency in basic mathematics and accounting relationships, with exceptional communication skills. Supervisory Responsibility
Ensure that the Pet Care Center is opened and/or closed in accordance with established P&Ps for SFS operations. Adhere to and promote established safety procedures for partners, guests, and pets. Work Environment
The majority of duties are conducted indoors. The role requires bending, kneeling, lifting merchandise (up to 50 pounds), and standing for extended periods. A flexible schedule including evenings and weekends may be necessary. Equal Opportunity Employer
Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Salary Range
$17.00 - $25.00 Start Rate:
$17.50 Hourly or salary range will be reflected above. For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO – see
Petco Total Rewards .
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As an Operations Specialist in Animal Care, your role will be to ensure that proper animal care and husbandry is being provided for all companion animals and aquatic life in the Pet Care Center (PCC). You'll be the primary resource regarding animal care and maintenance. This position will support the achievement of the PCC's budgeted sales and shrink goals. You'll ensure our merchandising and inventory strategies are executed across the Pet Care Center with your primary focus in companion animals and aquatic life. You will ensure the efficient and effective operations of the Pet Care Center in close partnership with the sales team to meet the needs of the guest and their pet/s. You can excel in this role by exhibiting a passion for the welfare, health, and proper care of animals as well as being a positive partner within the whole Pet Care Center team. Position Responsibilities
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Have a strong interest in animal welfare and possess a high level of knowledge of our companion animal and aquatic care. Ensure that all companion animals and aquatic life in the PCC are receiving appropriate care. This includes ensuring that all companion animal and aquatic life maintenance, companion animal incident reports and hourly animal health checks are completed as required. Process register transactions in a way that creates a great experience for each guest. Be proficient within our selling model and support guest interactions as needed. Ensure merchandise is stocked, priced, and displayed to create a great presentation for our guests. Complete and apply training programs to maintain a high level of expertise of their role and educate other PCC partners in animal care and maintenance. Promote a positive culture of teamwork, inclusion, and collaboration. Adhere to established operational guidelines, policies, and procedures. Evaluate guest inquiries and refer to the Leader on Duty as needed. Act as primary resource for guests and other PCC partners regarding all animal education and care. Order companion animals and aquatic life, supplies, and merchandise in partnership with the sales team to maximize sales, margin, and inventory. Analyze department inventory management data and recommend areas for improvement. Perform routine housekeeping tasks to maintain the professional image and appearance of the companion animal habitat and aquatic areas, including sweeping/mopping floors, dusting, cleaning tanks, and restocking merchandise. Ensure the proper handling and documentation for all relinquished and adoption animals. Verify animal related maintenance tasks are completed as outlined on the Maintenance Schedules. Participate in the completion of all animal and aquatic life related physical inventory counts. Adhere to and promote established safety and loss prevention procedures. Perform additional duties and projects as required or assigned with or without regular supervision. Other Essential Duties
Utilize Selling Behaviors . You are key to providing an amazing guest experience. Utilizing the behaviors within our Sales Model is critical to identifying and solving guests’ needs. Contribute to a Safe Environment . You'll be empowered through training programs to maintain our safety protocols. The safety of partners, guests, and pets is our #1 priority. Be a Part of a Collaborative Culture . Being a great teammate is key to creating a culture centered around solving for the health and wellness needs of pets. Engage in Your Career . As you develop your skills and knowledge, you'll have the opportunity to participate in developmental programs to support your continued growth. Basic Qualifications
Minimum of one year of experience working with and/or caring for companion animals and aquatic life is required. Qualified applicants will possess a high level of knowledge of companion animals and aquatic life and an aptitude for sales techniques. In addition to a professional appearance and demeanor, applicants must demonstrate a keen and genuine interest in animals and their care. Good interpersonal and verbal communication skills are necessary due to interactions with the public, partners, leaders, and external veterinary partners. Certification
Completion and maintenance of the Petco Animal Care Certification program is required. Education/Skills
High school diploma or equivalent (GED) and proficiency in basic mathematics and accounting relationships, with exceptional communication skills. Supervisory Responsibility
Ensure that the Pet Care Center is opened and/or closed in accordance with established P&Ps for SFS operations. Adhere to and promote established safety procedures for partners, guests, and pets. Work Environment
The majority of duties are conducted indoors. The role requires bending, kneeling, lifting merchandise (up to 50 pounds), and standing for extended periods. A flexible schedule including evenings and weekends may be necessary. Equal Opportunity Employer
Petco Health & Wellness, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification. Salary Range
$17.00 - $25.00 Start Rate:
$17.50 Hourly or salary range will be reflected above. For a detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO – see
Petco Total Rewards .
#J-18808-Ljbffr