Transdev North America
The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments to determine eligibility for ADA paratransit service. This position supports the General Manager in directing passenger transit operations and is based in Chicago, IL, supporting the Regional Transportation Authority (RTA).
Compensation & Benefits
Competitive compensation package of minimum $54,000 – maximum $59,000
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days (8 standard and 4 floating)
Other standard benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short-term disability, voluntary long-term disability
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
Determine final eligibility based upon application, interview, functional assessment and supplemental information
Conduct in-person interviews to assess mobility capabilities and review supplemental information provided
Determine what functional assessments the applicant will be required to undergo
Provide written eligibility determination documentation to Client within ADA required and contracted time frame
Read and interpret ADA paratransit applications, intake forms, and professional verification forms
Review interview results and application paperwork, and follow up on assessments and professional verification as needed
Provide further written documentation to Client upon request
Assist leadership team in identifying process improvement opportunities
Conduct functional physical and/or cognitive assessments
Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
Provide required forms to administrative personnel for data-entry and eligibility letter generation
Participate in staff meetings with leadership and/or Client
Participate in community outreach and education as needed
Participate in initial and ongoing training as required by Transdev and Client
Complete all necessary reports, paperwork and maintain ongoing applicant tracking logs and reports for Transdev and Client
Build rapport and communicate effectively with Transdev and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
Participate in appeals process, upon request
Maintain a positive attitude when interacting with individuals, support staff and caregivers
Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training
Conduct functional assessments, including:
Physical Functional Assessment using an outdoor course
Physical Functional Assessment using an indoor course
MMSE
Tinetti Balance and Gait Assessment
Beck’s Assessment
Qualifications
Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (certifications can include: COTA, OT, PT)
3+ years of professional experience working with individuals with disabilities
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
Experience conducting information‑gathering relating to ADA Paratransit eligibility
Intermediate level proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
Knowledge of the public transportation system & services
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
Ability to clearly communicate findings and observations on required database reports and notes, as well as in certification letters
Desire to learn additional programs
Excellent organizational and multi‑tasking skills
Ability to work flexible hours
Ability to adapt to a rapidly changing environment
Ability to work under limited supervision
Ability to make clear and factual observations
Additional language skills are preferred
Ability to maintain high level of confidentiality
Physical Requirements
Work outside in varying temperature, weather, and humidity conditions—100% of the job performed outside, work alone in remote locations.
Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces. Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
Withstand heavy traffic areas while performing duties; tolerate exposure to dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com.
Drug‑free workplace: Applicants must be eligible to work in the United States, pass a pre‑employment drug screen, and comply with Transdev’s drug‑free workplace policies.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
About Transdev Transdev operates transit systems for cities, counties, airports, companies, and universities across the U.S., manages vehicle fleets, and delivers mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. As part of a global company, Transdev is a leader in mobility with operations in 19 countries and 110,000 team members worldwide. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
#J-18808-Ljbffr
Compensation & Benefits
Competitive compensation package of minimum $54,000 – maximum $59,000
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days (8 standard and 4 floating)
Other standard benefits: 401(k) retirement plan, medical, dental, vision, life insurance, short-term disability, voluntary long-term disability
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Key Responsibilities
Determine final eligibility based upon application, interview, functional assessment and supplemental information
Conduct in-person interviews to assess mobility capabilities and review supplemental information provided
Determine what functional assessments the applicant will be required to undergo
Provide written eligibility determination documentation to Client within ADA required and contracted time frame
Read and interpret ADA paratransit applications, intake forms, and professional verification forms
Review interview results and application paperwork, and follow up on assessments and professional verification as needed
Provide further written documentation to Client upon request
Assist leadership team in identifying process improvement opportunities
Conduct functional physical and/or cognitive assessments
Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
Provide required forms to administrative personnel for data-entry and eligibility letter generation
Participate in staff meetings with leadership and/or Client
Participate in community outreach and education as needed
Participate in initial and ongoing training as required by Transdev and Client
Complete all necessary reports, paperwork and maintain ongoing applicant tracking logs and reports for Transdev and Client
Build rapport and communicate effectively with Transdev and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
Participate in appeals process, upon request
Maintain a positive attitude when interacting with individuals, support staff and caregivers
Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training
Conduct functional assessments, including:
Physical Functional Assessment using an outdoor course
Physical Functional Assessment using an indoor course
MMSE
Tinetti Balance and Gait Assessment
Beck’s Assessment
Qualifications
Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (certifications can include: COTA, OT, PT)
3+ years of professional experience working with individuals with disabilities
Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
Experience conducting information‑gathering relating to ADA Paratransit eligibility
Intermediate level proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
Knowledge of the public transportation system & services
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
Ability to clearly communicate findings and observations on required database reports and notes, as well as in certification letters
Desire to learn additional programs
Excellent organizational and multi‑tasking skills
Ability to work flexible hours
Ability to adapt to a rapidly changing environment
Ability to work under limited supervision
Ability to make clear and factual observations
Additional language skills are preferred
Ability to maintain high level of confidentiality
Physical Requirements
Work outside in varying temperature, weather, and humidity conditions—100% of the job performed outside, work alone in remote locations.
Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces. Push and pull objects up to 50 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
Withstand heavy traffic areas while performing duties; tolerate exposure to dust, vehicle fumes and noise.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com.
Drug‑free workplace: Applicants must be eligible to work in the United States, pass a pre‑employment drug screen, and comply with Transdev’s drug‑free workplace policies.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
About Transdev Transdev operates transit systems for cities, counties, airports, companies, and universities across the U.S., manages vehicle fleets, and delivers mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations and maintains more than 17,000 vehicles. As part of a global company, Transdev is a leader in mobility with operations in 19 countries and 110,000 team members worldwide. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ.
#J-18808-Ljbffr