Children's National Medical Center
Welcome Desk Representative - PRN (as needed)
Children's National Medical Center, Washington, District of Columbia, us, 20022
This position is PRN (as needed, no benefits provided). This position will work variable shifts as this team works 24/7 to cover the Welcome Desk.
Responsible for providing comprehensive information services and assistance to patients, parents and visitors who access the Hospital directly. Assist in providing work direction to Volunteer staff at Welcome Desk.
Qualifications Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
2 years of related experience in customer service (Required)
Minimum Work Experience
1 year experience in a hospital industry or comparable experience in a hospital volunteer services program (Preferred)
Required Skills/Knowledge
Resolve problems and respond to complaints in a positive, productive manner
Required Skills/Knowledge
Work amid constant distraction and deal courteously and effectively with several requests simultaneously
Required Skills/Knowledge
Ability to speak Spanish desirable
Customer Service Act as a liaison between patients, parents, staff, volunteers, visitors and the hospital.
Demonstrate, as a high priority, to place and serve internal and external customers in a timely , courteous manner .
Follow up until needs of the customer are met.
Process and record cab requests; communicate with staff and family in regard to the timeliness of cabs.
Interpret hospital policies and procedures to volunteers, staff and visitors with respect and consideration.
Create and maintain an atmosphere of warmth, personal interest and positive concern as well as a calm environment in the atrium.
Safety Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Coordination of Welcome Desk Coordinate activities of volunteers assigned to the welcome desk, provide work instruction as necessary; assist in evaluating the work performance of the assigned volunteers.
Receive and distribute patient gifts and department packages.
Strive to maintain a clean and organized environment at the welcome desk.
Maintain office supplies, equipment and reference manuals.
Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Performance Improvement/Problem-solving Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility Use resources efficiently
Search for less costly ways of doing things
Location Primary Location: District of Columbia-Washington
Work Locations: CN Hospital (Main Campus), 111 Michigan Avenue NW, Washington 20010
Position Job: Administrative Support / Customer Service Organization: Patient Services Position Status: R (Regular) - O - PRN Shift: Variable Work Schedule: Variable Job Posting: Dec 24, 2025, 9:10:49 PM Full-Time Salary Range: $37,336 - $57,969.6
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Responsible for providing comprehensive information services and assistance to patients, parents and visitors who access the Hospital directly. Assist in providing work direction to Volunteer staff at Welcome Desk.
Qualifications Minimum Education
High School Diploma or GED (Required)
Minimum Work Experience
2 years of related experience in customer service (Required)
Minimum Work Experience
1 year experience in a hospital industry or comparable experience in a hospital volunteer services program (Preferred)
Required Skills/Knowledge
Resolve problems and respond to complaints in a positive, productive manner
Required Skills/Knowledge
Work amid constant distraction and deal courteously and effectively with several requests simultaneously
Required Skills/Knowledge
Ability to speak Spanish desirable
Customer Service Act as a liaison between patients, parents, staff, volunteers, visitors and the hospital.
Demonstrate, as a high priority, to place and serve internal and external customers in a timely , courteous manner .
Follow up until needs of the customer are met.
Process and record cab requests; communicate with staff and family in regard to the timeliness of cabs.
Interpret hospital policies and procedures to volunteers, staff and visitors with respect and consideration.
Create and maintain an atmosphere of warmth, personal interest and positive concern as well as a calm environment in the atrium.
Safety Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
Coordination of Welcome Desk Coordinate activities of volunteers assigned to the welcome desk, provide work instruction as necessary; assist in evaluating the work performance of the assigned volunteers.
Receive and distribute patient gifts and department packages.
Strive to maintain a clean and organized environment at the welcome desk.
Maintain office supplies, equipment and reference manuals.
Organizational Commitment/Identification Partner in the mission and upholds the core principles of the organization
Committed to diversity and recognizes value of cultural ethnic differences
Demonstrate personal and professional integrity
Maintain confidentiality at all times
Customer Service Anticipate and responds to customer needs; follows up until needs are met
Teamwork/Communication Demonstrate collaborative and respectful behavior
Partner with all team members to achieve goals
Receptive to others' ideas and opinions
Performance Improvement/Problem-solving Contribute to a positive work environment
Demonstrate flexibility and willingness to change
Identify opportunities to improve clinical and administrative processes
Make appropriate decisions, using sound judgment
Cost Management/Financial Responsibility Use resources efficiently
Search for less costly ways of doing things
Location Primary Location: District of Columbia-Washington
Work Locations: CN Hospital (Main Campus), 111 Michigan Avenue NW, Washington 20010
Position Job: Administrative Support / Customer Service Organization: Patient Services Position Status: R (Regular) - O - PRN Shift: Variable Work Schedule: Variable Job Posting: Dec 24, 2025, 9:10:49 PM Full-Time Salary Range: $37,336 - $57,969.6
#J-18808-Ljbffr