Baylor Scott & White Health
Access Services Representative - PRN Days
Baylor Scott & White Health, Frisco, Texas, United States, 75034
Access Services Representative - PRN Days
3 weeks ago Be among the first 25 applicants
Job Summary The Access Services Representative obtains current and accurate demographics and insurance information to register patients, verify insurance benefits, and negotiate and collect patient financial responsibilities.
Essential Functions Of The Role
Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, pre‑certification, and billing.
Registers patients at multiple locations and works within multiple areas of the department. Knows the patient flow processes in each area and identifies process‑improvement opportunities that promote teamwork and improve revenue‑cycle functions and the patient experience.
Interacts on an ongoing basis with other areas and departments to provide information related to patient delays and schedule changes intra‑departmentally and inter‑departmentally.
Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability according to financial‑clearance policies related to existing and bad debt accounts; determines liability and advises patients of deposit requirements per policy; negotiates payment arrangements with patients when necessary.
May be accountable for cashiering responsibilities according to established policies and procedures; these could comprise a significant portion of the incumbent's duties within the department.
Assists patients to nursing units by providing directions, personal escort, and medical‑mobility assistance (e.g., wheelchairs) when applicable.
Adheres to compliance with regard to order validations, cash‑policy requirements, government payer requirements, and patient‑safety requirements for appropriate patient identification.
Appropriately escalates potential service issues to management when necessary.
Key Success Factors
Requires good listening and communication skills, and professional telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including crime, behavioral health, and life‑or‑death situations.
Must exhibit a high level of empathy and effectively communicate with patients and families during traumatic events, while demonstrating exceptional customer‑service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
Excellent data entry, numeric, typing, and computer‑navigational skills.
Basic computer skills and Microsoft Office proficiency.
Benefits
Immediate eligibility for health and welfare benefits.
401(k) savings plan with dollar‑for‑dollar match up to 5%.
Tuition reimbursement.
PTO accrual beginning Day 1.
Qualifications
Education: H.S. Diploma/G.E.D. Equivalent.
Experience: Less than 1 Year of Experience.
Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industries: Hospitals and Health Care.
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Job Summary The Access Services Representative obtains current and accurate demographics and insurance information to register patients, verify insurance benefits, and negotiate and collect patient financial responsibilities.
Essential Functions Of The Role
Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, pre‑certification, and billing.
Registers patients at multiple locations and works within multiple areas of the department. Knows the patient flow processes in each area and identifies process‑improvement opportunities that promote teamwork and improve revenue‑cycle functions and the patient experience.
Interacts on an ongoing basis with other areas and departments to provide information related to patient delays and schedule changes intra‑departmentally and inter‑departmentally.
Verifies patient eligibility for insurance coverage and appropriate benefit levels for anticipated services. Calculates and collects patient liability according to financial‑clearance policies related to existing and bad debt accounts; determines liability and advises patients of deposit requirements per policy; negotiates payment arrangements with patients when necessary.
May be accountable for cashiering responsibilities according to established policies and procedures; these could comprise a significant portion of the incumbent's duties within the department.
Assists patients to nursing units by providing directions, personal escort, and medical‑mobility assistance (e.g., wheelchairs) when applicable.
Adheres to compliance with regard to order validations, cash‑policy requirements, government payer requirements, and patient‑safety requirements for appropriate patient identification.
Appropriately escalates potential service issues to management when necessary.
Key Success Factors
Requires good listening and communication skills, and professional telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, including crime, behavioral health, and life‑or‑death situations.
Must exhibit a high level of empathy and effectively communicate with patients and families during traumatic events, while demonstrating exceptional customer‑service skills.
Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
Excellent data entry, numeric, typing, and computer‑navigational skills.
Basic computer skills and Microsoft Office proficiency.
Benefits
Immediate eligibility for health and welfare benefits.
401(k) savings plan with dollar‑for‑dollar match up to 5%.
Tuition reimbursement.
PTO accrual beginning Day 1.
Qualifications
Education: H.S. Diploma/G.E.D. Equivalent.
Experience: Less than 1 Year of Experience.
Seniority level: Entry level. Employment type: Full‑time. Job function: Other. Industries: Hospitals and Health Care.
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