University of Michigan-Flint School of Management
Critical Incidents and Student Support Case Manager
University of Michigan-Flint School of Management, Ann Arbor, Michigan, us, 48113
Critical Incidents and Student Support Case Manager
Join to apply for the
Critical Incidents and Student Support Case Manager
role at
University of Michigan-Flint School of Management
Job Summary
The Dean of Students Office promotes student development and enhances the experience of undergraduate and graduate students through programs, services, partnerships, and policy development that promote an inclusive campus climate. The core work of the office includes promoting a safe and respectful campus community, enhancing students’ Michigan experience, providing support services, and managing critical incidents impacting students and the campus community.
Position Summary
The Critical Incident & Student Support Case Manager is responsible for providing direct support services to students in crisis, serving on the team that supports students of concern, conducting initial assessment meetings, developing print materials and website content regarding student support and critical incident response, coordinating Parents & Family Weekend events, developing partnerships with other units, applying crisis response theory and best practices, and supporting the administrative, programmatic, and crisis management functions of the Dean of Students Office.
Responsibilities
Direct Student Support and Case Management (50%)
Provide direct service to over 500 students annually experiencing personal, social, mental health, financial or academic difficulties.
Respond to crisis situations and complex incidents with ongoing follow‑up through comprehensive case management practices.
Conduct initial assessment meetings with students, family, faculty, staff and other constituents.
Assist students in locating, accessing and using necessary services and resources.
Coordinate intervention and communication between multiple university offices, health care providers and community resources.
Review and triage incoming student referrals.
Assist basic‑needs insecure students through connections with relevant services.
Manage students’ return to academic and residential environments after hospitalizations.
Teach and coach students in problem‑solving and self‑advocacy skills.
Provide a safe listening space of compassion and guidance.
Educate students on rights and responsibilities within the university community.
Guide and support navigation of university policies and resources.
Assist with emergency funding acquisition.
Conduct follow‑up with students regarding critical incidents and other needs.
Facilitate notification to academic units of critical incidents.
Maintain case file documentation and protect FERPA privacy.
Ensure compliance with Title X, Clery Act and other regulations.
Outreach and Education (20%)
Develop partnerships with University and Student Life departments to support specific populations (e.g., first‑gen, LGBTQIA).
Participate in training sessions and presentations for faculty, staff, parents/families.
Maintain relationships with community service providers and serve as liaison.
Event Coordination, Marketing, and Support of DOS Programs (20%)
Plan and implement Parents & Family Weekend events.
Assist with registration and check‑in.
Respond to inquiries about the event.
Develop print and electronic materials for marketing and training.
Maintain the critical incident response website with Student Life Marketing & Communication.
General Administrative Responsibilities (10%)
Assist with planning the annual Campus Memorial Service.
Assist in developing the annual report for DOS student support & critical response.
Maintain DOS protocols and procedures.
Serve on Student Life committees.
Support daily operations of the Dean of Students Office.
Provide rotating after‑hours on‑call support.
Perform additional duties as assigned.
Required Qualifications
Bachelor’s degree.
1‑3 years of direct experience related to the core functions of the position or in a related field such as nonprofit, K‑12 education, or social work.
Experience working with individuals from diverse cultures and backgrounds.
Desired Qualifications
Master’s degree in college student personnel, higher education administration, counseling, psychology, social work, law or related field.
Professional experience in a student affairs or higher education setting.
Knowledge of issues impacting college students and student development theory.
Direct experience in crisis intervention, response, and case management procedures.
Computer proficiency in word processing, spreadsheets, and database systems.
Familiarity with UM policies, procedures, and organizational structure.
Modes of Work Eligible for hybrid or mobile/remote work at the discretion of the hiring department. Work agreements are reviewed annually.
Working Conditions
Work may involve stressful, tense, or emotionally challenging situations. Requires early morning, evening, or weekend hours on‑site or at home in response to emergent needs. Primarily in person but may allow up to one remote day per week.
Physical Requirements
Routine movement throughout campus, travel to various locations, and handling of items up to 25 pounds.
Application Details Application Deadline: Open until filled. The review and selection process may begin as early as the eighth day after posting.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Salary may vary depending on qualifications, experience, and education.
EEO Statement The University of Michigan is an equal employment opportunity employer.
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Critical Incidents and Student Support Case Manager
role at
University of Michigan-Flint School of Management
Job Summary
The Dean of Students Office promotes student development and enhances the experience of undergraduate and graduate students through programs, services, partnerships, and policy development that promote an inclusive campus climate. The core work of the office includes promoting a safe and respectful campus community, enhancing students’ Michigan experience, providing support services, and managing critical incidents impacting students and the campus community.
Position Summary
The Critical Incident & Student Support Case Manager is responsible for providing direct support services to students in crisis, serving on the team that supports students of concern, conducting initial assessment meetings, developing print materials and website content regarding student support and critical incident response, coordinating Parents & Family Weekend events, developing partnerships with other units, applying crisis response theory and best practices, and supporting the administrative, programmatic, and crisis management functions of the Dean of Students Office.
Responsibilities
Direct Student Support and Case Management (50%)
Provide direct service to over 500 students annually experiencing personal, social, mental health, financial or academic difficulties.
Respond to crisis situations and complex incidents with ongoing follow‑up through comprehensive case management practices.
Conduct initial assessment meetings with students, family, faculty, staff and other constituents.
Assist students in locating, accessing and using necessary services and resources.
Coordinate intervention and communication between multiple university offices, health care providers and community resources.
Review and triage incoming student referrals.
Assist basic‑needs insecure students through connections with relevant services.
Manage students’ return to academic and residential environments after hospitalizations.
Teach and coach students in problem‑solving and self‑advocacy skills.
Provide a safe listening space of compassion and guidance.
Educate students on rights and responsibilities within the university community.
Guide and support navigation of university policies and resources.
Assist with emergency funding acquisition.
Conduct follow‑up with students regarding critical incidents and other needs.
Facilitate notification to academic units of critical incidents.
Maintain case file documentation and protect FERPA privacy.
Ensure compliance with Title X, Clery Act and other regulations.
Outreach and Education (20%)
Develop partnerships with University and Student Life departments to support specific populations (e.g., first‑gen, LGBTQIA).
Participate in training sessions and presentations for faculty, staff, parents/families.
Maintain relationships with community service providers and serve as liaison.
Event Coordination, Marketing, and Support of DOS Programs (20%)
Plan and implement Parents & Family Weekend events.
Assist with registration and check‑in.
Respond to inquiries about the event.
Develop print and electronic materials for marketing and training.
Maintain the critical incident response website with Student Life Marketing & Communication.
General Administrative Responsibilities (10%)
Assist with planning the annual Campus Memorial Service.
Assist in developing the annual report for DOS student support & critical response.
Maintain DOS protocols and procedures.
Serve on Student Life committees.
Support daily operations of the Dean of Students Office.
Provide rotating after‑hours on‑call support.
Perform additional duties as assigned.
Required Qualifications
Bachelor’s degree.
1‑3 years of direct experience related to the core functions of the position or in a related field such as nonprofit, K‑12 education, or social work.
Experience working with individuals from diverse cultures and backgrounds.
Desired Qualifications
Master’s degree in college student personnel, higher education administration, counseling, psychology, social work, law or related field.
Professional experience in a student affairs or higher education setting.
Knowledge of issues impacting college students and student development theory.
Direct experience in crisis intervention, response, and case management procedures.
Computer proficiency in word processing, spreadsheets, and database systems.
Familiarity with UM policies, procedures, and organizational structure.
Modes of Work Eligible for hybrid or mobile/remote work at the discretion of the hiring department. Work agreements are reviewed annually.
Working Conditions
Work may involve stressful, tense, or emotionally challenging situations. Requires early morning, evening, or weekend hours on‑site or at home in response to emergent needs. Primarily in person but may allow up to one remote day per week.
Physical Requirements
Routine movement throughout campus, travel to various locations, and handling of items up to 25 pounds.
Application Details Application Deadline: Open until filled. The review and selection process may begin as early as the eighth day after posting.
Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.
Salary may vary depending on qualifications, experience, and education.
EEO Statement The University of Michigan is an equal employment opportunity employer.
#J-18808-Ljbffr