Catholic Charities Jacksonville
Intensive Case Manager
Catholic Charities Jacksonville, Jacksonville, Florida, United States, 32290
Intensive Case Manager
Position: Intensive Case Manager
Location: 6 East Bay Street, Jacksonville, FL
Employment type: Full-time (40 hours per week, Monday to Friday 8:30 am–5:00 pm)
Salary: $22–$24 per hour
Benefits: 100% employer‑paid health insurance, paid time off, sick leave, 13 paid holidays, paid parental leave, life insurance, flexible spending account, short‑term and long‑term disability, supplemental 403B retirement plan, and pension.
Catholic Charities is an EEO and e‑verify participating agency.
Job Summary The PC‑ICM Case Manager provides intensive case management services to eligible clients under the PC‑ICM Program. The goal is to help clients achieve long‑term self‑sufficiency by addressing complex needs through a structured case management approach. This role is vital in helping vulnerable refugee and ORR‑eligible populations navigate complex systems and build successful lives in the U.S.
Essential Duties and Responsibilities
Client Intake & Enrollment
Conduct client intake and pre‑enrollment assessments.
Determine eligibility under ORR guidelines.
Collect required documentation and client signatures.
Provide program orientation to new clients.
Complete initial assessment within 7 days of enrollment.
Case Management & Planning
Develop and implement customized self‑sufficiency plans.
Conduct comprehensive assessments at 90, 180, 270, and 360‑day intervals.
Manage a caseload of PC‑ICM clients, maintaining regular contact.
Monitor progress toward goals and update case plans as needed.
Provide individualized support including:
Life skills training (budgeting, housing, employment, legal, etc.)
Scheduling appointments
Appropriate referrals
Connecting clients to community resources
Arranging for interpreter and/or accompaniment as needed.
Providing transportation as needed.
Program Compliance & Documentation
Accurately document services, case notes, and client communications in a timely manner.
Ensure compliance with program policies and procedures.
Complete timely and thorough case closures upon service completion.
Assist in compiling required reports for grants.
Track, manage, and report quarterly PQI data to support agency accreditation.
Monthly review case records and service plans to evaluate effectiveness and implement corrective actions.
Collaboration
Coordinate with ESOL program staff to support client language acquisition.
Work collaboratively with internal staff and external partners to ensure delivery of core services and achievement of grant outcomes.
Keep supervisor informed of progress, problem areas, additional resource needs, milestones, and any matters that may reflect favorably or unfavorably on the agency.
Other Duties and Functions
Maintain ethical conduct standards established by the Diocese of St. Augustine and Catholic Charities Bureau.
Demonstrate a positive, friendly, respectful, and caring attitude toward staff, clients, volunteers, and visitors.
Organize and prioritize work, be proactive, take initiative, and manage multiple priorities.
Adhere to standards for handling confidential and sensitive information.
Display sensitivity to the cultural and socioeconomic characteristics of the served population.
Attend all required agency and team meetings.
Participate in in‑service activities, training, continuing education, conferences, and workshops for professional development.
Keep detailed records per agency and department guidance.
Comply with regulatory, statutory, contractual, grant, and agency standards for timeliness, completeness, and accuracy.
Perform other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of all program guidelines and requirements.
Ability to report to work on time, follow directions, and accept constructive feedback.
Exceptional interpersonal and communication skills; ability to work with diverse constituencies.
Compassionate and respectful interaction with clients, visitors, staff, and board members.
Strong typing and computer skills; proficiency with Microsoft Word, Outlook, Excel, and other software.
Excellent organizational, documentation, and time management skills.
High level of personal initiative and ability to work with minimal oversight.
Calm behavior in crisis situations and ability to resolve conflicts constructively.
Enthusiasm and adaptability in a rapidly changing environment.
Understanding and following agency policies and procedures.
Preferred Education and Experience
Bachelor’s degree in Social Work, Human Services, or a related field.
Minimum of 3 years of case management experience, ideally with refugee or immigrant populations.
Familiarity with ORR programs and eligibility categories.
Strong understanding of trauma‑informed care and cultural humility.
Fully bilingual preferred in Arabic, Dari, French, Haitian Creole, Spanish, or Swahili.
Other Requirements
Clear a Level II background screening.
Clear a professional and personal reference check.
Clear a local background check from the county of residence.
Clear a Motor Vehicles Records check.
Provide proof of a minimum personal auto insurance per agency standards.
Provide certification copies before first day of employment.
Clear an E‑Verify check.
Valid Florida state driver’s license and reliable transportation.
Driving and Travel
10% travel required.
Position requires driving personal automobile or vehicle on agency business; must be at least 21 years old with a current Florida driver’s license and no more than 5 points in the last three years and no DUI convictions.
Must carry automobile liability insurance with minimum limits of $50,000 per person, $100,000 per accident, and $25,000 per claim. If transporting children, limits must be 100/300/50.
Read the Catholic Charities Bureau, Inc. Automobile and Driving Policy for full requirements.
#J-18808-Ljbffr
Catholic Charities is an EEO and e‑verify participating agency.
Job Summary The PC‑ICM Case Manager provides intensive case management services to eligible clients under the PC‑ICM Program. The goal is to help clients achieve long‑term self‑sufficiency by addressing complex needs through a structured case management approach. This role is vital in helping vulnerable refugee and ORR‑eligible populations navigate complex systems and build successful lives in the U.S.
Essential Duties and Responsibilities
Client Intake & Enrollment
Conduct client intake and pre‑enrollment assessments.
Determine eligibility under ORR guidelines.
Collect required documentation and client signatures.
Provide program orientation to new clients.
Complete initial assessment within 7 days of enrollment.
Case Management & Planning
Develop and implement customized self‑sufficiency plans.
Conduct comprehensive assessments at 90, 180, 270, and 360‑day intervals.
Manage a caseload of PC‑ICM clients, maintaining regular contact.
Monitor progress toward goals and update case plans as needed.
Provide individualized support including:
Life skills training (budgeting, housing, employment, legal, etc.)
Scheduling appointments
Appropriate referrals
Connecting clients to community resources
Arranging for interpreter and/or accompaniment as needed.
Providing transportation as needed.
Program Compliance & Documentation
Accurately document services, case notes, and client communications in a timely manner.
Ensure compliance with program policies and procedures.
Complete timely and thorough case closures upon service completion.
Assist in compiling required reports for grants.
Track, manage, and report quarterly PQI data to support agency accreditation.
Monthly review case records and service plans to evaluate effectiveness and implement corrective actions.
Collaboration
Coordinate with ESOL program staff to support client language acquisition.
Work collaboratively with internal staff and external partners to ensure delivery of core services and achievement of grant outcomes.
Keep supervisor informed of progress, problem areas, additional resource needs, milestones, and any matters that may reflect favorably or unfavorably on the agency.
Other Duties and Functions
Maintain ethical conduct standards established by the Diocese of St. Augustine and Catholic Charities Bureau.
Demonstrate a positive, friendly, respectful, and caring attitude toward staff, clients, volunteers, and visitors.
Organize and prioritize work, be proactive, take initiative, and manage multiple priorities.
Adhere to standards for handling confidential and sensitive information.
Display sensitivity to the cultural and socioeconomic characteristics of the served population.
Attend all required agency and team meetings.
Participate in in‑service activities, training, continuing education, conferences, and workshops for professional development.
Keep detailed records per agency and department guidance.
Comply with regulatory, statutory, contractual, grant, and agency standards for timeliness, completeness, and accuracy.
Perform other duties as assigned.
Knowledge, Skills and Abilities
Knowledge of all program guidelines and requirements.
Ability to report to work on time, follow directions, and accept constructive feedback.
Exceptional interpersonal and communication skills; ability to work with diverse constituencies.
Compassionate and respectful interaction with clients, visitors, staff, and board members.
Strong typing and computer skills; proficiency with Microsoft Word, Outlook, Excel, and other software.
Excellent organizational, documentation, and time management skills.
High level of personal initiative and ability to work with minimal oversight.
Calm behavior in crisis situations and ability to resolve conflicts constructively.
Enthusiasm and adaptability in a rapidly changing environment.
Understanding and following agency policies and procedures.
Preferred Education and Experience
Bachelor’s degree in Social Work, Human Services, or a related field.
Minimum of 3 years of case management experience, ideally with refugee or immigrant populations.
Familiarity with ORR programs and eligibility categories.
Strong understanding of trauma‑informed care and cultural humility.
Fully bilingual preferred in Arabic, Dari, French, Haitian Creole, Spanish, or Swahili.
Other Requirements
Clear a Level II background screening.
Clear a professional and personal reference check.
Clear a local background check from the county of residence.
Clear a Motor Vehicles Records check.
Provide proof of a minimum personal auto insurance per agency standards.
Provide certification copies before first day of employment.
Clear an E‑Verify check.
Valid Florida state driver’s license and reliable transportation.
Driving and Travel
10% travel required.
Position requires driving personal automobile or vehicle on agency business; must be at least 21 years old with a current Florida driver’s license and no more than 5 points in the last three years and no DUI convictions.
Must carry automobile liability insurance with minimum limits of $50,000 per person, $100,000 per accident, and $25,000 per claim. If transporting children, limits must be 100/300/50.
Read the Catholic Charities Bureau, Inc. Automobile and Driving Policy for full requirements.
#J-18808-Ljbffr