Prevea Health
Registered Nurse Triage- Family Medicine- Plymouth - Plymouth, WI
Prevea Health, Hanover, Wisconsin, United States
Registered Nurse Triage - Family Medicine - Plymouth
Location: Plymouth, Wisconsin, United States
Job Summary The Registered Nurse at Prevea plays a crucial role as an integral member of our clinic team, delivering patient‑centered care. Responsible for triaging incoming calls from patients and families, assessing their needs, giving appropriate advice, and facilitating appointments with physicians and advanced provider clinicians. The Registered Nurse position will also provide hands‑on direct patient care as needed.
The Registered Nurse is accountable for the delivery of exceptional and safe care within the scope of practice as defined by the Wisconsin Board of Nursing and Prevea’s policy. Through collaborative practice with members of the Prevea team, they are responsible for patient outcomes that meet the high quality of care provided by Prevea.
What you will do
Manages patient/family health concerns through telephone triage and consultation. Actively seeks information to understand patient circumstances, problems, expectations, and needs.
Facilitates caller's access to appropriate level of care by assessing needs and offering clinical options using medical judgement within scope of licensure. May also refer to health care providers, services, and community resources.
Collaborates with other healthcare providers to develop and implement patient care plans to ensure the best possible care and outcomes of patients.
Conducts telephone calls back to patients requiring follow‑up care or provides test results. Also provides health counseling and education to patients and their families about their healthcare and any follow‑up instructions.
Provides direct patient care which includes, but is not limited to, the rooming of patients, obtaining medical information, performing comprehensive initial patient assessment, and maintaining patient charts/records. Assists the Physician or Advanced Practice Provider with procedures, notes their instructions/ordres and makes necessary arrangements to ensure they are carried out.
Direct patient care may also include medication administration, and communicating information with patients, Physician, Advanced Practice Providers and staff to ensure quality and continuity of care.
Education Qualifications
Graduation from an accredited and approved Nursing program (Required)
Bachelor's Degree in Nursing (Preferred)
Skills and Abilities
Skilled in establishing and maintaining effective working relationships with patients, medical staff, and the public.
Excellent interpersonal skills and behaviors.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Competent in patient education/teaching.
Ability to assist providers with exams, tests & treatments.
Strong patient assessment skills in person and on the phone in a high‑volume, fast‑paced environment.
Ability to administer immunizations and medications.
Licenses and Certifications
Current and valid Registered Nurse license with the state of WI (Upon Hire Required)
CPR/BLS Certification – Basic Life Support for Healthcare Providers certification from an approved program. (Upon Hire Required)
Physical Demands
Sit – Constantly
Stand – Rarely
Walk – Rarely
Drive – Rarely
Climb (Stairs/Ladders) – Rarely
Bend (Neck) – Occasionally
Bend (Waist) – Rarely
Squat – Rarely
Twist/Turn (Neck) – Frequently
Twist/Turn (Waist) – Occasionally
Lift/Carry 0‑10 lbs – Rarely
Lift/Carry 11‑25 lbs – Rarely
Lift/Carry 26‑35 lbs – Rarely
Lift/Carry 36‑50 lbs – Rarely
Push/Pull up to 10 lbs – Occasionally
Push/Pull 11‑25 lbs – Occasionally
Push/Pull 26‑35 lbs – Occasionally
Push/Pull 36‑50 lbs – Occasionally
Push/Pull 51‑75 lbs – Occasionally
Push/Pull 76‑100 lbs – Rarely
Reach (Above shoulder level) – Occasionally
Reach (Below shoulder level) – Occasionally
Simple Grasping (Hands/Arms) – Constantly
Fine Manipulation (Hands/Arms) – Constantly
Gross Manipulation (Hands/Arms) – Frequently
Working Conditions
Noise – Occasionally
Travel Requirements
5%
Hearing Requirements
Hears Whispers
Hears Whispers 3‑8 feet – Constantly
Vision Requirements
Color Discrimination – Constantly
Near Vision (Correctable to Jaeger 2 or 20/40 binocular) – Constantly
Distance Vision (Correctable to Snellen chart 20/40 binocular) – Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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Job Summary The Registered Nurse at Prevea plays a crucial role as an integral member of our clinic team, delivering patient‑centered care. Responsible for triaging incoming calls from patients and families, assessing their needs, giving appropriate advice, and facilitating appointments with physicians and advanced provider clinicians. The Registered Nurse position will also provide hands‑on direct patient care as needed.
The Registered Nurse is accountable for the delivery of exceptional and safe care within the scope of practice as defined by the Wisconsin Board of Nursing and Prevea’s policy. Through collaborative practice with members of the Prevea team, they are responsible for patient outcomes that meet the high quality of care provided by Prevea.
What you will do
Manages patient/family health concerns through telephone triage and consultation. Actively seeks information to understand patient circumstances, problems, expectations, and needs.
Facilitates caller's access to appropriate level of care by assessing needs and offering clinical options using medical judgement within scope of licensure. May also refer to health care providers, services, and community resources.
Collaborates with other healthcare providers to develop and implement patient care plans to ensure the best possible care and outcomes of patients.
Conducts telephone calls back to patients requiring follow‑up care or provides test results. Also provides health counseling and education to patients and their families about their healthcare and any follow‑up instructions.
Provides direct patient care which includes, but is not limited to, the rooming of patients, obtaining medical information, performing comprehensive initial patient assessment, and maintaining patient charts/records. Assists the Physician or Advanced Practice Provider with procedures, notes their instructions/ordres and makes necessary arrangements to ensure they are carried out.
Direct patient care may also include medication administration, and communicating information with patients, Physician, Advanced Practice Providers and staff to ensure quality and continuity of care.
Education Qualifications
Graduation from an accredited and approved Nursing program (Required)
Bachelor's Degree in Nursing (Preferred)
Skills and Abilities
Skilled in establishing and maintaining effective working relationships with patients, medical staff, and the public.
Excellent interpersonal skills and behaviors.
Knowledge of common safety hazards and precautions to establish a safe work environment.
Competent in patient education/teaching.
Ability to assist providers with exams, tests & treatments.
Strong patient assessment skills in person and on the phone in a high‑volume, fast‑paced environment.
Ability to administer immunizations and medications.
Licenses and Certifications
Current and valid Registered Nurse license with the state of WI (Upon Hire Required)
CPR/BLS Certification – Basic Life Support for Healthcare Providers certification from an approved program. (Upon Hire Required)
Physical Demands
Sit – Constantly
Stand – Rarely
Walk – Rarely
Drive – Rarely
Climb (Stairs/Ladders) – Rarely
Bend (Neck) – Occasionally
Bend (Waist) – Rarely
Squat – Rarely
Twist/Turn (Neck) – Frequently
Twist/Turn (Waist) – Occasionally
Lift/Carry 0‑10 lbs – Rarely
Lift/Carry 11‑25 lbs – Rarely
Lift/Carry 26‑35 lbs – Rarely
Lift/Carry 36‑50 lbs – Rarely
Push/Pull up to 10 lbs – Occasionally
Push/Pull 11‑25 lbs – Occasionally
Push/Pull 26‑35 lbs – Occasionally
Push/Pull 36‑50 lbs – Occasionally
Push/Pull 51‑75 lbs – Occasionally
Push/Pull 76‑100 lbs – Rarely
Reach (Above shoulder level) – Occasionally
Reach (Below shoulder level) – Occasionally
Simple Grasping (Hands/Arms) – Constantly
Fine Manipulation (Hands/Arms) – Constantly
Gross Manipulation (Hands/Arms) – Frequently
Working Conditions
Noise – Occasionally
Travel Requirements
5%
Hearing Requirements
Hears Whispers
Hears Whispers 3‑8 feet – Constantly
Vision Requirements
Color Discrimination – Constantly
Near Vision (Correctable to Jaeger 2 or 20/40 binocular) – Constantly
Distance Vision (Correctable to Snellen chart 20/40 binocular) – Constantly
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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