EmpowerMe Wellness
Care Coordinator - Part-Time
Join to apply for the Care Coordinator - Part-Time role at EmpowerMe Wellness.
EmpowerMe Wellness is a tech-enabled, multi-service healthcare organization on a mission to improve the lives of seniors. We enrich senior living communities nationwide through fully integrated on-site therapy, pharmacy services, primary care, and more. With a team of more than 3,000 clinicians and professionals, we focus on improving wellness and driving positive outcomes from a place of deep compassion and expertise.
Overview As the Care Coordinator, you will work closely with the Area Director of Operations and be responsible for providing administrative and care delivery support in communities. Your focus will be on optimizing therapist schedules, supporting intakes, and ensuring completion of 360 touchpoints to maintain consistent and comprehensive interaction with residents, families, and staff.
Position Summary The ideal candidate will be highly organized, detail-oriented, and adept at multitasking to support the overall operational effectiveness and quality of care within the community.
Responsibilities Intake Process
Support Clinic Directors in completing intake processes for new residents, including gathering documentation and obtaining consent from residents or their Power of Attorney.
Submit orders to physicians, including faxing or emailing orders to Primary Care Providers when therapy is indicated.
Ensure completion of evaluations and obtain undersigned therapy documents from physicians.
Scheduling and Team Member Support
Review hours reports and help coordinate therapists’ weekly schedules to optimize efficiency.
Assist new team members on Day 1 with equipment setup, course/training logging, and other onboarding tasks.
Support daily clinic operations, including scheduling, documentation, and follow-up, while maintaining strong relationships with community partners.
Identifying and Supporting Wellness Needs
Assist in identifying therapy needs and 360 participation through falls reports, new move‑ins, screening trackers, and other metrics; communicate needs to Clinic Directors and/or ADO.
Maintain weekly on‑site presence in communities to build relationships and support intakes, therapy needs identification, and schedule coordination.
Serve as point of contact for residents, families, and therapy teams, ensuring smooth coordination and timely communication.
Anticipate and resolve issues that impact the resident experience, escalating concerns when needed.
Contribute to a positive resident experience by staying engaged, informed, and responsive to community needs.
Reporting
Review operational reports and act to close gaps.
Send weekly therapy and 360 census spreadsheets to Executive Director, Director of Wellness, Clinic Director, and ADO.
Follow up with therapists weekly to ensure completion of documentation due dates.
Address outstanding items in Missing Documents Reports and submit to records management.
Verify timely closeouts by reviewing Labor Log Reports and Weekly Closeout (via Hotlist).
Clinic Director Coverage
Serve as interim clinic director for PTO or openings, attending stand‑up meetings, community tours, and explaining services to current or prospective residents.
Misc and General Administrative Support
Perform additional tasks such as coordinating with ADO to order supplies and assisting in agency-required tasks.
Comply with HIPAA and PHI guidelines, protecting confidentiality at all times.
Communicate professionally and clearly, maintaining strong relationships with physicians, care staff, and interdisciplinary teams.
Qualifications
Certification in healthcare, business administration, or related field; two years of relevant experience in a senior living setting preferred.
Proven experience in administrative and operational roles, managing schedules, handling correspondence, and maintaining records.
Experience in a customer‑facing role with a focus on exceptional service to residents and families.
Solid understanding of wellness offerings (physical, occupational, and speech therapy for seniors) and knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care.
Exceptional communication and interpersonal skills; passion for working with older adults.
Ability to work well with others, take direction, and maintain professionalism under pressure.
Self‑motivation, initiative, proactive orientation, and a desire to learn and recommend solutions.
Mature handling of stressful situations, flexibility, and strong multitasking skills.
Respect for patient/resident rights and confidentiality.
Computer Skills Proficiency in Internet browsers (Explorer, Chrome, Firefox) and advanced knowledge of Microsoft Office (Outlook, Excel, Word).
Work Environment & Physical Demands Physical demands include lifting/moving 20 lbs, standing, walking, reaching, and regular communication. Vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees to discuss potential accommodations.
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Join to apply for the Care Coordinator - Part-Time role at EmpowerMe Wellness.
EmpowerMe Wellness is a tech-enabled, multi-service healthcare organization on a mission to improve the lives of seniors. We enrich senior living communities nationwide through fully integrated on-site therapy, pharmacy services, primary care, and more. With a team of more than 3,000 clinicians and professionals, we focus on improving wellness and driving positive outcomes from a place of deep compassion and expertise.
Overview As the Care Coordinator, you will work closely with the Area Director of Operations and be responsible for providing administrative and care delivery support in communities. Your focus will be on optimizing therapist schedules, supporting intakes, and ensuring completion of 360 touchpoints to maintain consistent and comprehensive interaction with residents, families, and staff.
Position Summary The ideal candidate will be highly organized, detail-oriented, and adept at multitasking to support the overall operational effectiveness and quality of care within the community.
Responsibilities Intake Process
Support Clinic Directors in completing intake processes for new residents, including gathering documentation and obtaining consent from residents or their Power of Attorney.
Submit orders to physicians, including faxing or emailing orders to Primary Care Providers when therapy is indicated.
Ensure completion of evaluations and obtain undersigned therapy documents from physicians.
Scheduling and Team Member Support
Review hours reports and help coordinate therapists’ weekly schedules to optimize efficiency.
Assist new team members on Day 1 with equipment setup, course/training logging, and other onboarding tasks.
Support daily clinic operations, including scheduling, documentation, and follow-up, while maintaining strong relationships with community partners.
Identifying and Supporting Wellness Needs
Assist in identifying therapy needs and 360 participation through falls reports, new move‑ins, screening trackers, and other metrics; communicate needs to Clinic Directors and/or ADO.
Maintain weekly on‑site presence in communities to build relationships and support intakes, therapy needs identification, and schedule coordination.
Serve as point of contact for residents, families, and therapy teams, ensuring smooth coordination and timely communication.
Anticipate and resolve issues that impact the resident experience, escalating concerns when needed.
Contribute to a positive resident experience by staying engaged, informed, and responsive to community needs.
Reporting
Review operational reports and act to close gaps.
Send weekly therapy and 360 census spreadsheets to Executive Director, Director of Wellness, Clinic Director, and ADO.
Follow up with therapists weekly to ensure completion of documentation due dates.
Address outstanding items in Missing Documents Reports and submit to records management.
Verify timely closeouts by reviewing Labor Log Reports and Weekly Closeout (via Hotlist).
Clinic Director Coverage
Serve as interim clinic director for PTO or openings, attending stand‑up meetings, community tours, and explaining services to current or prospective residents.
Misc and General Administrative Support
Perform additional tasks such as coordinating with ADO to order supplies and assisting in agency-required tasks.
Comply with HIPAA and PHI guidelines, protecting confidentiality at all times.
Communicate professionally and clearly, maintaining strong relationships with physicians, care staff, and interdisciplinary teams.
Qualifications
Certification in healthcare, business administration, or related field; two years of relevant experience in a senior living setting preferred.
Proven experience in administrative and operational roles, managing schedules, handling correspondence, and maintaining records.
Experience in a customer‑facing role with a focus on exceptional service to residents and families.
Solid understanding of wellness offerings (physical, occupational, and speech therapy for seniors) and knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care.
Exceptional communication and interpersonal skills; passion for working with older adults.
Ability to work well with others, take direction, and maintain professionalism under pressure.
Self‑motivation, initiative, proactive orientation, and a desire to learn and recommend solutions.
Mature handling of stressful situations, flexibility, and strong multitasking skills.
Respect for patient/resident rights and confidentiality.
Computer Skills Proficiency in Internet browsers (Explorer, Chrome, Firefox) and advanced knowledge of Microsoft Office (Outlook, Excel, Word).
Work Environment & Physical Demands Physical demands include lifting/moving 20 lbs, standing, walking, reaching, and regular communication. Vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we provide reasonable accommodations to qualified individuals with disabilities and encourage prospective employees to discuss potential accommodations.
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